Qwilr

Software96% confidence

Qwilr is a SaaS platform that lets businesses create interactive, web-based sales proposals, quotes, and documents with analytics and e-signature features.

Sydney, Australia
qwilr.com

About Qwilr

Qwilr is a cloud-based software platform that helps businesses create interactive, web-based proposals, sales quotes, marketing collateral, and other client-facing documents. Instead of sending static PDFs, Qwilr lets teams design responsive, branded pages that can include pricing tables, videos, and interactive sections, plus built-in e-signature and acceptance features. It is commonly used by sales, marketing, and customer success teams to streamline the proposal and closing process, with analytics that show when a document is viewed, for how long, and by whom. Qwilr is headquartered in Sydney, Australia and is accessed via a web browser at qwilr.com.

A Qwilr charge typically appears on a bank or card statement when you, your company, or your agency has an active subscription to Qwilr’s software. Most charges are for recurring monthly or annual subscription fees based on the number of users ("seats") and the selected plan, such as Business or Enterprise. You might also see a charge if you upgraded your plan, added more team members, switched from a trial to a paid account, or changed from monthly to annual billing. In some cases, a small temporary authorization may appear when you first add or update a payment method, which should automatically drop off after a few days.

To verify a Qwilr charge, start by checking whether you or a colleague uses Qwilr for proposals or sales documents, and log into your account at qwilr.com to review the Billing section for invoices and payment history. Look for a recent plan upgrade, extra seats, or a renewal date that matches the charge on your statement; descriptors often include “QWILR”, “QWILR.COM”, or similar. If you still have questions, you can contact Qwilr support via the in-app chat widget once logged in, or by visiting help.qwilr.com or emailing support@qwilr.com, providing the last four digits of the card and the exact amount and date of the charge (but never your full card number). Common issues—such as cancelling a trial too late, duplicate team accounts, or confusion between monthly and annual pricing—are usually resolved by reviewing your invoices and, if needed, arranging a refund or plan adjustment with their support team.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Qwilr.

  1. QWILR.COM +610000000 AU

Frequently Asked Questions

Why was I charged by Qwilr this month when I thought my trial was free?

Qwilr typically offers a free trial that automatically converts into a paid subscription at the end of the trial period unless you cancel beforehand. If you entered your card details during signup and did not cancel before the trial ended, the first billing cycle (monthly or annual, depending on what you chose) will be charged automatically. Check your account’s Billing page at qwilr.com to verify your trial end date, current plan, and invoices.

What are Qwilr’s typical subscription prices and why might my amount be different?

Qwilr’s pricing is usually based on a per-user (per-seat) subscription, with different tiers such as Business and Enterprise, billed monthly or annually. Business plans are often in the range of tens of dollars per user per month, while Enterprise plans are custom-priced based on features, support, and contract terms. Your exact charge may differ due to currency, taxes (like VAT or GST), the number of seats on your account, or whether you selected monthly vs. annual billing. You can see your exact pricing and next renewal date by going to Settings → Billing in your Qwilr workspace.

Why do I see multiple Qwilr charges or different amounts on my statement?

Multiple charges can occur if you manage more than one Qwilr workspace, added additional seats mid-cycle, upgraded your plan, or changed from monthly to annual billing. You might also see a prorated charge when you change plans or seat counts partway through a billing period, along with a credit or adjustment. Log into each Qwilr workspace associated with your email addresses and review the Billing or Invoices section to match each charge to a specific subscription or change.

How do I cancel or downgrade my Qwilr subscription so I stop being billed?

To cancel or change your subscription, sign in to your Qwilr account, go to Settings → Billing (or Account → Billing), and select the option to cancel, pause, or downgrade your plan. For Business plans, this can typically be done self-serve and you’ll retain access until the end of the current billing period; no further renewals will be charged. For Enterprise or custom contracts, cancellation and downgrades may require contacting your Qwilr account manager or emailing sales@qwilr.com or support@qwilr.com, subject to your contract terms and notice periods.

How do I request a refund for a Qwilr charge I wasn’t expecting?

If you believe you were charged in error—such as an unwanted renewal or a subscription you thought was cancelled—first check your Billing page in Qwilr to confirm the plan and renewal date. If the charge still seems incorrect, contact Qwilr support via the in-app chat or email support@qwilr.com with the invoice number (if available), the amount, and the last four digits of the card used. Qwilr reviews refund requests on a case-by-case basis, especially for recent renewals or accidental upgrades, and may issue partial or full refunds depending on their current billing policy and your usage.

Why do I see a small or temporary Qwilr charge (like $1 or a low amount) on my card?

Qwilr, via its payment processor, may place a small temporary authorization hold on your card when you first add or update a payment method. This is not an actual charge and is used only to verify that your card is valid; it usually appears as a pending transaction and disappears or is reversed within a few business days. If a small amount remains posted for longer than a week, contact your bank and Qwilr support with a screenshot so they can investigate.

How can I contact Qwilr about a charge if I can’t log into my account?

If you don’t have access to your Qwilr account or are unsure which email was used, you can reach Qwilr support by emailing support@qwilr.com or starting a conversation via the chat widget at qwilr.com or help.qwilr.com (during support hours). Provide the exact transaction amount, date, currency, and the name that appears with the charge on your statement, along with the last four digits of the card used. They can use this information to locate the related account and advise you on cancellation, refunds, or ownership.

What if a former employee or agency set up Qwilr and we’re still getting billed?

If a previous staff member, contractor, or agency created a Qwilr account on your company card, the subscription will continue to renew until it’s cancelled. Try to recover access by using your company email on the password reset page at qwilr.com, or ask your IT team if the account is tied to a shared inbox. If you still cannot access it, contact support@qwilr.com with proof of card ownership and billing details so they can help transfer ownership, cancel the subscription, or update payment details in line with their security and privacy policies.

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