Rapid Global

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Rapid Global (branded simply as Rapid) provides cloud-based workplace safety, contractor management, induction, access control, incident reporting, and compliance software for organisations managing workforce risk and WHS obligations.

Sydney, New South Wales, Australia
rapidglobal.com

About Rapid Global

Rapid Global (known in product interfaces simply as “Rapid”) is an Australian software company that provides cloud-based workplace safety and workforce management tools for organisations that need to manage WHS obligations and workforce risk. Their platform includes modules for contractor and visitor management, online inductions and training, access control, incident and hazard reporting, audits, inspections, and overall compliance tracking. Rapid Global primarily serves medium to large organisations across industries such as construction, mining, facilities management, manufacturing, healthcare, and logistics, and is headquartered in Sydney, New South Wales, Australia.

A Rapid Global charge on your bank or card statement typically relates to a subscription or licence for one or more of their software modules, or associated implementation or service fees. These are most often billed on a recurring basis (monthly or annually) under a company account, but may also appear as a one-off charge for setup, training, additional user licences, or SMS usage/volume-based add‑ons. You may also see a temporary pre-authorisation if a new card has been added for billing or if your organisation has recently upgraded, trialled, or expanded modules such as Rapid Contractor Management, Rapid Induct, or Rapid Access.

If you’re unsure about a Rapid Global charge, first check internally with your safety, HR, facilities, or procurement team—these departments commonly manage Rapid Global contracts and admin access. Ask your internal Rapid administrator to log into the Rapid portal at rapidglobal.com to view invoices, billing contact details, and current subscriptions. If you still can’t identify the transaction, use the contact form or support portal on rapidglobal.com with your organisation’s name, ABN/ACN (if applicable), approximate charge amount, and date of the transaction so Rapid Global can look up the invoice. For suspected billing errors or duplicate charges, your company’s authorised billing contact should reach out directly to Rapid’s accounts or support team to request clarification, credits, or adjustments.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Rapid Global.

  1. RAPID GLOBAL PORT ADELAID AU
  2. RAPID GLOBAL PORT ADELAIDE AUS

Frequently Asked Questions

Why is my company seeing a recurring charge from Rapid Global every month or year?

Rapid Global typically bills organisations on a recurring subscription basis for access to its cloud modules (such as Rapid Induct, Rapid Contractor Management, Rapid Incident, and Rapid Access). Depending on your agreement, billing may be monthly, quarterly, or annually, and is usually tied to the number of sites, users, or contractors managed. These charges are often processed automatically to the card or account your organisation has nominated for licence fees. Your finance or procurement team can find the exact billing frequency and terms on your Rapid Global service agreement or recent invoices.

What are typical Rapid Global charge amounts and why do they vary?

Rapid Global pricing is usually customised based on factors such as the number of workers or contractors, modules enabled, and implementation scope, so amounts can differ significantly between organisations. Smaller sites may see relatively modest recurring fees, while multi-site or enterprise deployments can result in higher monthly or annual charges. You might also see variations when your organisation adds new modules, increases user/contractor volumes, or purchases additional training or support services. For precise pricing details, your organisation’s Rapid account administrator or finance contact should review the contract or the latest invoice in the Rapid Global portal.

How can we cancel, pause, or reduce our Rapid Global subscription?

Because Rapid Global contracts are typically business-to-business agreements, changes must be requested by your organisation’s authorised representative (such as procurement, WHS, or an account administrator). To cancel, downgrade, or pause services, that person should review the contract terms for minimum terms and notice periods, then contact Rapid Global through the account manager or the contact options on rapidglobal.com. In many cases, changes only take effect at the end of the current billing period or contract term. Make sure any internal stakeholders (safety, HR, site managers) approve the change so you don’t disrupt critical compliance processes.

How do we get a copy of an invoice or receipt for a Rapid Global charge?

Invoices and billing details are usually available to your organisation’s designated Rapid Global administrator or finance contact via the Rapid portal or through the accounts team. Ask your internal admin to log in to Rapid and navigate to the billing or accounts section, or to check the email address registered as the billing contact for PDF invoices. If they cannot locate a specific invoice, they can contact Rapid Global via the support or accounts page on rapidglobal.com, quoting your organisation’s name, approximate charge amount, and billing date. Rapid can then resend or confirm the invoice details associated with the charge.

Why do I see a small or temporary Rapid Global charge or pre-authorisation on our card?

When a new payment method is added or updated, or when Rapid verifies card details for ongoing billing, a small temporary authorisation or pre‑authorisation hold may be placed on the card. This is a standard payment gateway check and is not an actual fee; the hold usually disappears or is reversed automatically within a few business days, depending on your bank. If a test or pending charge remains on your statement longer than expected, your finance team should contact your bank first to confirm its status and then reach out to Rapid Global support if clarification is still needed. Always compare the pending amount and date with any recent changes your organisation made to its Rapid account.

How can we request a credit or refund for a Rapid Global charge we believe is incorrect?

Refunds or credits are handled under the commercial terms of your organisation’s agreement with Rapid Global and are usually assessed case by case. If you suspect an overcharge, duplicate billing, or a fee for a module you are not using, have your authorised billing contact gather relevant invoices, purchase orders, and contract details. They should then contact Rapid Global’s accounts or support team via the website, explaining the discrepancy and supplying supporting documentation. Rapid will review the account history and either adjust future invoices, issue a credit note, or explain why the charge is valid under the agreed terms.

We don’t recognise Rapid Global, but our staff use a ‘Rapid’ system on site—could the charge be related?

Yes. Many workers know the system simply as “Rapid” when they complete online inductions, contractor registrations, or visitor sign‑ins, but the billing entity appears as Rapid Global on statements. Charges can relate to contractor management, online inductions, incident reporting, or access control services your organisation uses at one or more sites. Check with your WHS, site management, or contractor management team—if they use the Rapid platform for safety or compliance, the charge is likely linked to that enterprise subscription. If internal contacts still can’t confirm it, your authorised representative can contact Rapid Global with your company name and the transaction details so they can identify the account.

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