Question 1

Why did I get a Rashays charge on my card when I only dined once?

Accepted Answer

Rashays typically charges your card once for the final bill amount at the end of your visit. However, you may see both a temporary pre-authorisation (often a small or rounded amount) and the final charge, especially if you opened a tab or your card was used to secure the bill. The pre-authorisation should drop off automatically after a few business days, leaving only the final transaction. If both remain posted, contact the Rashays location you visited or use the contact form on rashays.com with your receipt details.

Question 2

What are common Rashays charge amounts I might see on my statement?

Accepted Answer

Rashays is a mid-range casual dining restaurant, so most card charges fall roughly between AUD $20–$150, depending on the size of your group and whether you ordered drinks, desserts, or set menus. Smaller amounts (around AUD $10–$30) may relate to takeaway items, kids’ meals, or promotions, while larger amounts (over AUD $150) are more common for big group bookings or catering-style orders. If the amount doesn’t align with what you recall, contact Rashays with the exact total and date so they can confirm the bill details.

Question 3

Why do I see a pending Rashays charge or a small verification amount?

Accepted Answer

Rashays, like many restaurants, may place a temporary authorisation on your card to confirm it is valid before closing the final bill. This can appear as a pending amount, occasionally different from your final spend, or as a small temporary verification charge. These authorisations are not actual completed payments and should disappear within a few business days, replaced by the final posted transaction. If a pending Rashays authorisation stays on your account beyond a week, contact your bank and, if needed, Rashays through rashays.com with the transaction details.

Question 4

Can I cancel or change a Rashays group booking that required a deposit?

Accepted Answer

Some Rashays locations may require a deposit for large group bookings, functions, or set menus, which will appear as a separate Rashays charge. Whether you can cancel or change the booking without losing your deposit depends on the specific restaurant’s booking and cancellation policy, including cut-off times. Check your booking confirmation email for the terms and then contact the restaurant directly or via the contact form on rashays.com to request changes or a refund. Providing your booking name, date, and payment reference will help them process your request faster.

Question 5

How do I request a refund or dispute an incorrect Rashays charge?

Accepted Answer

If you believe you were overcharged, charged twice, or billed for an order you didn’t receive, first locate any receipts, order confirmations, or bank screenshots showing the problem. Contact the specific Rashays restaurant where you dined or ordered (details are usually on your receipt or confirmation), or reach out through the support/contact section at rashays.com with the date, exact amount, and last four digits of the card. Rashays staff can review their POS records and, if an error is confirmed, arrange a refund or adjustment back to your original payment method. For suspected card fraud, you should also immediately notify your bank so they can secure your account and investigate.

Question 6

How can I verify if a Rashays charge is from online ordering or delivery?

Accepted Answer

Online and delivery orders placed via rashays.com or the Rashays app will typically generate an email or SMS confirmation showing the restaurant location, order details, and total amount. Charges from third-party delivery services (like Uber Eats, DoorDash, or Menulog) usually appear under the delivery partner’s name, but in some cases your bank’s description may still include “Rashays” or a store reference. Check your recent order history in the Rashays app or on their website, as well as your delivery app accounts, to match the date and total. If you still can’t identify it, contact Rashays support with the transaction amount and timestamp so they can check their online ordering system.

Question 7

How do I contact Rashays about a mystery charge on my bank statement?

Accepted Answer

Visit rashays.com and navigate to the Contact or Support section to submit an enquiry; include your name, best contact details, the date and amount of the charge, and how it appears on your statement. If you know which restaurant you visited, you can also call that location directly using the phone number listed on the Rashays website or on your receipt. For security, Rashays staff may ask for the last four digits of your card but will not need your full card number or PIN. Keeping a photo or copy of your receipt will help them quickly locate and verify the transaction.

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