Reckon

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Reckon is an Australian company that develops accounting and business management software, including cloud and desktop solutions for small to medium-sized businesses and accounting professionals.

North Sydney, New South Wales, Australia
reckon.com

About Reckon

Reckon is an Australian software company that provides accounting, payroll, and business management solutions for small to medium-sized businesses, sole traders, and accounting professionals. Headquartered in North Sydney, New South Wales, Reckon offers both cloud-based and desktop products, including Reckon One (online accounting), Reckon Accounts Hosted (cloud-hosted desktop accounting), Reckon Payroll, practice management tools for accountants and bookkeepers, and add-ons such as point-of-sale and time tracking. Their software helps businesses manage invoicing, GST/BAS, bank reconciliation, payroll and STP (Single Touch Payroll) reporting, job costing, and financial reporting in compliance with Australian tax requirements.

A Reckon charge on your bank or card statement usually relates to a subscription or licence fee for one of their products or services. This could be a monthly or annual subscription for Reckon One, Reckon Accounts Hosted, or a desktop licence renewal, as well as add-ons like payroll, additional users, data files, or support plans. You may also see a charge following the end of a free trial, after upgrading your plan, purchasing training or implementation services, or adding an extra company file. In some cases, a small temporary authorization hold may appear when you update your payment details or start a trial; this should automatically drop off within a few business days.

To verify a Reckon charge, first log into your Reckon account via reckon.com and check your “Billing” or “Subscriptions” section for current plans, invoices, and payment history. Compare the date and amount on your bank statement with your Reckon tax invoice or email receipt, which is usually sent to the account owner or billing contact. If you still have questions, contact Reckon support through the Help/Support links in your product or via the support section of reckon.com, providing the last 4 digits of the card charged, the transaction date, and the exact amount. Common issues—such as charges after a trial, duplicate subscriptions under different email addresses, or annual renewals you’d forgotten about—are typically resolved by adjusting your plan, cancelling unused services, or requesting a refund in line with Reckon’s billing and refund policies.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Reckon.

  1. Reckon Account NORTH SYDNE AUS

Frequently Asked Questions

Why was I charged by Reckon when I thought my subscription was cancelled?

Reckon bills at the start of each billing period (monthly or annually), so if you cancelled after your renewal date, you may still be charged for the current period. Log into your Reckon account and check the Subscriptions or Billing section to confirm your cancellation date and next renewal date. If you believe you were charged in error, contact Reckon support with your customer ID and transaction details to request a review and possible refund in line with their cancellation policy.

What are the typical Reckon subscription amounts I might see on my statement?

Common Reckon charges include monthly cloud subscriptions for Reckon One (often starting from a low monthly fee and increasing with added modules), Reckon Accounts Hosted plans (usually a higher monthly or annual amount per user), and desktop licence renewals or upgrades (often billed annually). You might also see additional fees for payroll modules (per employee tiers), extra company files, or support and training services. The exact amount depends on your region, plan level, and any add-ons you’ve selected; you can see itemised pricing and invoices in your Reckon online account.

How do I cancel or downgrade my Reckon subscription to stop future charges?

To cancel or change your Reckon subscription, sign in at reckon.com, go to your account or portal area, and open the Billing or Subscriptions section. From there you can cancel, pause (where available), or downgrade plans such as Reckon One modules or Reckon Accounts Hosted seats. Changes usually take effect from your next billing cycle, and you’ll retain access until the end of your current paid period. Always save or export any important data before cancelling in case your access changes after the subscription ends.

How can I request a refund for a Reckon charge I don’t recognise or no longer need?

If you believe a Reckon charge is incorrect, first confirm whether it relates to an active subscription, an annual renewal, or another user in your business. Then contact Reckon support via the support pages on reckon.com or through the in-product help, providing your Reckon customer ID, email, and the exact charge details. Reckon reviews refunds according to their terms of use and local consumer law—refunds are more likely for recent, unused renewals or accidental duplicate subscriptions. Outcome and processing times may vary, so keep an eye on your email for confirmation and your card statement for the credit.

Why do I see a small or temporary Reckon charge that later disappears?

Reckon may place a small authorization hold when you first sign up, start a trial, or update your credit card to verify that the card is valid. This is not a real charge and usually appears as a low-dollar or even $0–$1 transaction that automatically reverses within a few business days. If the amount doesn’t fall off or converts into a full subscription fee, check your Reckon billing page to see whether a trial has rolled into a paid plan or a subscription has started.

How can I contact Reckon about a charge on my bank or credit card statement?

Go to reckon.com and navigate to the Support or Contact section to access help articles, community forums, chat (where available), and region-specific contact options. For billing questions, it’s helpful to be logged into your Reckon account so support can securely view your subscriptions and invoices. Provide the last 4 digits of the card, the billing name, transaction date, and currency so they can quickly locate the payment. Avoid sharing full card numbers or sensitive banking details over email or public forums.

Why am I being billed more than once by Reckon in the same month?

Multiple Reckon charges in one month may happen if you have more than one active subscription (for example, separate Reckon One books, multiple Reckon Accounts Hosted users, or both a desktop licence and a cloud product). You can also see separate transactions when you add modules, increase employee counts for payroll, or switch from monthly to annual billing. Review the Subscriptions section in your Reckon portal to identify all active products, and contact support if you suspect a duplicate or unwanted subscription.

How do I check which Reckon product or company file a charge relates to?

Log into your Reckon account or portal and open the Billing, Invoices, or Payment History section to see itemised charges with product names and, often, associated company files. For Reckon One, each “book” (company file) will typically appear as a distinct subscription line. For Reckon Accounts Hosted or desktop licences, invoices usually list the product edition and number of users or licences. Matching these invoice details to the date and amount on your bank statement will help you identify exactly which business or file the charge belongs to.

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