Red Rooster

Fast Food95% confidence

Red Rooster is an Australian fast food chain specializing in roast and fried chicken, along with burgers, rolls, chips, and other sides.

Chatswood, New South Wales, Australia
redrooster.com.au
Owned by Craveable Brands

About Red Rooster

Red Rooster is a well-known Australian fast food chain that specialises in roast and fried chicken, burgers, rolls, chips, and classic sides. Founded in Western Australia and now operating nationally, the brand focuses on chicken-based meals for dine‑in, takeaway, drive‑thru, and delivery. Many locations are independently owned franchises, but they operate under the same national menu standards and branding. Customers can order in-store, via the Red Rooster website (redrooster.com.au), through the Red Rooster app, or via third‑party delivery partners in suburbs like Chatswood and across Australia.

A Red Rooster charge may appear on your bank or card statement after you make a purchase at a restaurant, place an online order for pickup or delivery, or use the Red Rooster app. Charges can include one‑time purchases (meals, family chicken packs, catering orders), delivery and service fees, or add‑ons such as extra sides and drinks. If you ordered through a delivery platform (e.g., Uber Eats, DoorDash, Menulog), the charge may still reference Red Rooster or the specific store location. You may also see multiple small charges due to pre‑authorisation holds when you pay with certain cards or wallets, with the final amount settling after the order is completed or adjusted (for example, item substitutions or refunds).

To verify a Red Rooster charge, compare the amount and date with your receipts, email confirmations, app order history, or delivery platform account. If you’re unsure which store processed the payment, check your statement description for a suburb or store name (for example, “RED ROOSTER CHATSWOOD”) and contact that restaurant directly using the phone number listed on your receipt or via the store locator on redrooster.com.au. For missing orders, incorrect amounts, or refund queries, you can contact Red Rooster customer care through the feedback/contact form on their website or via the app’s support section, providing your order number, date, time, and the last four digits of the card used for faster resolution.

Bank Statement Variations

4 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Red Rooster.

  1. MORAYFIELD DRIVE THR MORAYFIELD AUS
  2. RED ROOSTER ALBANY ALBANY AUS
  3. RED ROOSTER STAFFORD C STAFFORD AUS
  4. Red Rooster Brisbane Eagle Farm AU

Frequently Asked Questions

Why did I get charged by Red Rooster when I only made a small purchase?

Red Rooster purchases often include the cost of your meal, any upgrades, and applicable surcharges such as public holiday surcharges (where applicable) or delivery fees if you ordered online. Typical in‑store purchases range from about AUD $10–$20 for individual meals to $25–$60 for family packs or larger orders. Check your itemised receipt or email confirmation to see the breakdown of items, surcharges, and any rounding to the nearest 5 cents for cash transactions.

Why do I see two Red Rooster charges or a small temporary charge on my account?

Some banks place a temporary pre‑authorisation hold when you pay by card or through digital wallets, especially for online or app orders. You might see an initial pending amount (sometimes slightly different from the final total) and a second, final charge once the order is completed. The temporary hold should automatically drop off within a few business days, leaving only the settled transaction. If a pending hold doesn’t disappear, contact your bank first, then follow up with Red Rooster if needed.

How can I confirm which Red Rooster store or order this charge is from?

Look at the transaction description for clues such as “RED ROOSTER CHATSWOOD” or another suburb name, as this usually matches the store that processed your order. Then, check your recent paper receipts, email confirmations from redrooster.com.au, the Red Rooster app order history, or receipts from delivery apps you use. If you still can’t identify it, use the store locator on redrooster.com.au to call the likely store and ask them to search by date, time, and amount, or submit a query via the website contact form with a screenshot of the charge.

Can Red Rooster charges be recurring or part of a subscription?

Red Rooster does not typically operate on a subscription or recurring billing model; most charges are one‑off purchases for meals or catering. However, if you frequently order through the Red Rooster app or a delivery service, your bank statement may show similar amounts on multiple dates, which can look like a subscription. Each of these should correspond to a separate order in your app or delivery platform history. If you see an unexplained pattern, review your accounts for stored cards or family members using your payment method.

How do I request a refund or fix an incorrect Red Rooster charge?

If an order was incorrect, missing items, or not received, start by contacting the store that prepared the order (details are on your receipt or confirmation email). For orders placed through the Red Rooster app or website, you can also use the feedback or support section to lodge a claim, attaching your order number, photos (if relevant), and a brief description of the issue. For delivery app orders (like Uber Eats or DoorDash), refunds are usually handled directly through that platform’s “Help” or “Order issues” section. Refunds, if approved, are processed back to the original payment method and may take several business days to appear.

How do I change or remove my saved payment details in the Red Rooster app or website?

Log in to your account on the Red Rooster app or at redrooster.com.au, then go to your account or payment settings to view and manage saved cards. From there you can remove an existing card, add a new one, or switch your preferred payment method (for example, to Apple Pay or Google Pay where available). Removing saved cards can help prevent accidental future charges if multiple people use the same device.

What should I do if I don’t recognise a Red Rooster charge at all?

First, confirm that no one in your household used your card for an in‑store, app, or delivery order around that date. Check your email, the Red Rooster app, and any delivery platforms for matching order totals. If you still don’t recognise the transaction, contact your bank or card issuer immediately to dispute the charge and secure your card, then optionally report the issue to Red Rooster via the contact form on redrooster.com.au with details of the disputed transaction.

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