Respondent is a research platform that connects researchers and companies with vetted participants for user research, market research, and product testing studies.
Respondent (respondent.io) is a New York–based research platform that helps companies and researchers recruit vetted participants for user research, market research, and product testing. Businesses use Respondent to post research studies, define target audiences, schedule sessions, and manage participant incentives and payouts. The platform is primarily used by product teams, UX researchers, marketers, and consultancies who need high-quality research participants, and it supports both moderated (interviews, usability tests) and unmoderated (surveys, tasks) research.
A charge from Respondent on a bank or card statement usually appears when a business account uses the platform to run research projects and pay participants. You may see charges related to participant incentives, Respondent’s service fees, project or team subscriptions, or top-ups to a prepaid balance. In some cases, a small temporary authorization or verification charge may appear when you first add or update a payment method on your Respondent account; these typically fall off after a few days and are not completed payments. Charges are most often tied to a specific research project or study name in your Respondent billing or invoice history.
To verify or resolve questions about a Respondent charge, first log in at respondent.io with your work email and check the Billing or Payments section for invoices, receipts, and project-level spend. Compare the date and amount on your statement with recent projects, incentive payouts, or subscription renewals. If you still can’t identify the charge, contact Respondent support through their help center or by emailing support@respondent.io, providing the last 4 digits of the card, charge date, currency, and amount (but never your full card number). Common issues such as duplicate charges, unexpected renewals, or unrecognized team usage are typically resolved by reviewing your account’s active projects, team members, and plan settings and then requesting an adjustment or refund where applicable.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Respondent.
Why do I see a charge from Respondent on my business card?
Respondent charges appear when your organization has used respondent.io to recruit research participants, pay incentives, or maintain a paid plan. The charge usually corresponds to one or more studies run on the platform, including both the participant incentive amounts and Respondent’s service fees. Log into your Respondent account and check Billing or Invoices to match the charge date and amount to a specific project or invoice.
What are typical amounts Respondent charges and how are fees structured?
Respondent typically bills you for the participant incentive plus a service fee for recruiting and managing those participants. For example, if you offer a $100 incentive, your total cost may be higher due to Respondent’s recruitment fee and any applicable platform or payment processing fees. Many invoices are in round amounts (e.g., $150, $300, $750, etc.) because they represent multiple participants or multiple completed sessions. Exact pricing and fee structures can vary by plan and project type, so review the pricing details and invoice breakdown in your account’s Billing section.
Is Respondent a subscription service, and could this be a recurring charge?
Respondent offers both pay‑as‑you‑go usage and, in some cases, subscription or team plans for organizations that run ongoing research. If your company is on a subscription or team plan, you may see recurring monthly or annual charges tied to that plan, separate from per‑participant incentives. Check your Plan or Billing settings in your Respondent dashboard to see whether you’re on a subscription, your renewal date, and your current plan cost. If you only use Respondent occasionally, most charges will be one‑time project invoices rather than recurring fees.
How can I cancel or change my Respondent plan to stop future charges?
To cancel or change a Respondent subscription, sign in at respondent.io, go to your account’s Billing or Plan page, and review your current plan details. From there, you can typically downgrade, switch to pay‑as‑you‑go, or cancel automatic renewal at the end of the current term. If you’re part of a team account, only the account owner or admin can make these changes, so you may need to contact your internal admin. After cancellation, you will usually retain access until the paid period ends, but new renewal charges should stop.
How do I request a refund or dispute an unexpected Respondent charge?
First, confirm that the charge is not tied to an active project, completed incentives, or a team plan renewal by reviewing your invoices and project history. If you still believe the charge is incorrect—such as a duplicate payment, an accidental top‑up, or an unapproved subscription renewal—contact Respondent support via their help center or email support@respondent.io with the invoice number (if available), charge amount, and date. Respondent reviews refund requests on a case‑by‑case basis, and eligibility may depend on whether participants have already been paid or services used. Avoid filing a chargeback before contacting support, as that can delay resolution and may impact your account status.
Why do I see a small or temporary charge from Respondent that later disappears?
Respondent may place a small authorization hold when you first add or update a credit card to verify that the card is valid and can accept charges. This is not a final charge and usually appears as a low-dollar pending transaction that automatically drops off within a few business days, depending on your bank. You won’t receive an invoice for these authorizations, and they will not be included in your Respondent billing history once they are released.
Where can I find invoices and receipts for my Respondent charges?
Invoices and receipts are available when you log into respondent.io under your account’s Billing, Payments, or Invoices section. Each invoice typically lists the projects covered, number of participants, incentive amounts, and Respondent fees, along with tax details where applicable. You can download PDF copies for expense reporting or share them with your finance team. If you can’t access the original account (for example, if the owner left your company), contact Respondent support for help retrieving necessary billing records.
What should I do if I don’t recognize a Respondent charge and don’t think my company uses the platform?
First check internally with your product, UX, research, or marketing teams—Respondent is often used by specific departments, and finance may see the charge before others mention it. If no one recognizes the expense and you cannot match it to any internal project, email support@respondent.io with the charge details (amount, currency, date, and the first/last 4 digits of the card, but never the full number). Respondent can help determine whether the charge is linked to an account at your organization or if there may be an error. If they confirm no matching account, follow your bank’s process to report and block unauthorized transactions.