Rev is an online speech-to-text company that provides transcription, captioning, and subtitling services powered by a combination of human freelancers and AI.
Rev (rev.com) is an online speech-to-text company based in Austin, TX that specializes in turning audio and video into text. They offer human transcription, AI-powered transcription, captions for online videos, foreign-language subtitles, and live captions for platforms like Zoom. Rev serves individuals, businesses, universities, and media companies, and many orders are placed directly online using a credit or debit card, PayPal, or through a business account.
A Rev charge may appear on your bank or card statement if you purchased a transcription, captions, or subtitles for an audio/video file, or if you subscribed to one of Rev’s plans such as Rev Max (unlimited automated transcription and Zoom live captions for a monthly fee). Charges can be one‑time payments for individual files, recurring monthly subscription fees, per‑use charges via the Rev API, or, in some cases, small temporary authorization holds when you add or update a card. If you use Rev via a company or school account, the payment may still be processed under "REV.COM" or a similar descriptor.
To verify a Rev charge, start by checking your email for receipts from support@rev.com or notifications from your Rev account at rev.com (look in your Orders or Billing/Usage area). Compare the amount and date to any transcription, captioning, or subscription activity you’ve had, including work-related or school projects. If you still have questions, visit support.rev.com or log in at rev.com and use the Help/Support links for chat or email support; you can also reply to any order confirmation email. Common issues—like duplicate uploads, mistaken subscriptions, or unexpected renewals—are usually resolved by reviewing your order history, adjusting or cancelling your subscription, or requesting a correction or refund review from Rev’s support team.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Rev.
Why do I see a charge from REV.COM or REV*REV.COM on my statement?
This charge is typically for a speech-to-text service you bought from Rev, such as transcription, captions, or subtitles for an audio or video file. It may also be a monthly Rev Max subscription fee or usage billed through the Rev API or a business account. Check your email for a receipt from support@rev.com around the charge date and log into your account at rev.com to review your recent orders and billing history.
What are typical Rev pricing amounts that might appear as a one-time charge?
Rev’s human transcription and English captions are commonly priced per minute of audio/video (for example, many customers see charges that are multiples of a per‑minute rate, such as $18.00, $45.00, or $90.00, depending on length). AI-powered transcription is usually much lower per minute, so small charges like a few dollars can also be normal. If you ordered foreign-language subtitles or rush/extra services, the total can be higher and may not be a simple round multiple—check your itemized invoice in your Rev account or in your email receipt.
Why was I charged monthly by Rev when I thought I only made a one-time purchase?
If you see a recurring monthly charge, you may have signed up for a Rev subscription such as Rev Max, which renews automatically until cancelled. Rev Max typically has a flat monthly fee (for example, around $29.99/month in many regions) for unlimited English automated transcription and selected live caption features, subject to fair-use limits. Log into rev.com, go to your Account or Billing/Subscriptions area, and see whether an active plan is listed for your profile, then adjust or cancel if you do not want ongoing billing.
How do I cancel a Rev Max or other Rev subscription so I stop future charges?
To cancel, sign in at rev.com and navigate to your Account or Billing/Subscriptions page, then select the specific plan (such as Rev Max) and choose the option to Cancel or Turn off auto-renewal. Your subscription usually remains active until the end of the current billing period, and future renewals will be stopped. If you do not have access to your account, contact Rev support via support.rev.com or reply to any subscription confirmation email and request cancellation, including the email address and last four digits of the card used.
Why do I see a small $0–$5 Rev charge or a pending amount that later disappears?
Rev may place a small temporary authorization hold when you add or update a payment card or when a business account verifies a card, often for $0, $1, or a few dollars. This is not a real charge and should either not post at all or automatically drop off within a few business days. If a small amount remains posted longer than a week, review your recent orders at rev.com and, if it doesn’t match any purchase, contact your bank and Rev support for clarification.
How can I get a refund or billing correction for a Rev charge I don’t recognize or for a low-quality transcript?
First, sign in at rev.com and review your Orders or Billing section to confirm which project or subscription matches the charge. If the work quality is below expectations or the charge appears mistaken or duplicated, go to support.rev.com or click the support link in your order confirmation email and explain the issue (include order ID, date, and amount). Rev typically offers revisions and may provide partial or full refunds or credits after reviewing the accuracy, turnaround, and the nature of the error. If you truly don’t own the account, contact both Rev and your bank to report possible unauthorized use.
How do I find the invoice or receipt that matches the Rev charge on my card?
Receipts are emailed automatically from support@rev.com when you place an order or when a subscription renews, so search your inbox (and spam folder) for "Rev" and the approximate charge date. You can also log into rev.com, open your Account or Billing/Orders section, and download invoices for each completed order or subscription period. The invoice will list the project name, type of service (transcription, captions, subtitles, etc.), length of media, and total amount, which should match the charge shown on your bank or card statement.
How do I contact Rev if I still don’t recognize this charge or cannot access the account?
Visit support.rev.com to browse the help center and use the contact options, which may include web forms or live chat depending on your region and time of day. Provide the exact amount, charge date, and the billing descriptor from your statement (e.g., REV.COM) along with the last four digits of the card used, so Rev’s team can search for the matching transaction. You can also reply to any Rev-related email you find or, if you suspect fraud, immediately alert your bank or card issuer while Rev investigates the transaction from their side.