Reward Gateway is a global employee engagement and benefits platform that provides tools for employee rewards, recognition, communications, and discounts programs to organizations.
Reward Gateway is a London‑based global employee engagement platform that companies use to deliver staff rewards, recognition, benefits and retail discounts. Instead of selling directly to individual consumers, Reward Gateway contracts with employers, who then give their employees access to an online portal or mobile app. Through this platform, employees can receive e‑vouchers and gift cards, long‑service and recognition awards, cashback, and access to discounted shopping, as well as company news and engagement tools. Reward Gateway works with thousands of employers worldwide across many industries, primarily as a business‑to‑business (B2B) software and services provider.
A Reward Gateway charge usually appears on a bank or card statement when an employee uses the platform to make a purchase, such as buying a discounted gift card, topping up a reloadable card, making a purchase via a cashback/discount link, or paying any applicable fees associated with a benefit or program. In some cases, you may also see a small temporary authorization hold when you add or update a payment card in your Reward Gateway account, or when they verify your card before processing an order. Most individual charges are one‑time transactions linked to specific purchases, but if your employer has enabled ongoing products (for example, a reloadable shopping card or a recurring benefit contribution), you may see repeated or regular payments.
If you don’t recognize a Reward Gateway charge, start by logging in to your employer’s Reward Gateway portal or app using the link provided by your HR or benefits team and checking your recent orders, gift card purchases, and card reloads. You can usually find order confirmations in your Reward Gateway account history and in the confirmation emails sent at the time of purchase; these will show the exact amount and date that should match your statement. For unresolved questions, use the Help/Support or Contact Us options within the portal to reach Reward Gateway’s customer service, and also consider contacting your HR or benefits team, as they manage the relationship and can confirm your account status. If you suspect fraud or a card compromise, contact your bank or card issuer immediately to dispute the charge and request a new card.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Reward Gateway.
Why did I get a charge from Reward Gateway on my bank or card statement?
Most people see a Reward Gateway charge after using their employer’s benefits or discounts portal to buy something, such as a discounted e‑gift card, a reloadable shopping card top‑up, or a purchase made via a Reward Gateway offer link. The transaction is processed by Reward Gateway (or a related billing entity) and therefore appears under their name rather than the retailer you ultimately spend with. Log in to your Reward Gateway account and check your order or voucher history for a purchase on the same date and for the same amount as the charge.
Does Reward Gateway have monthly subscription fees that appear on my personal account?
Reward Gateway’s fees are typically paid by your employer as part of a corporate contract, so most employees do not see a personal subscription charge from Reward Gateway. However, you may see repeated charges if you’ve set up regular top‑ups to a reloadable card, salary‑deducted benefits that are processed via card, or other recurring orders in the platform. Review your account settings and any saved payment methods in the portal to see if you’ve enabled automatic purchases or contributions.
Why do I see a small or temporary Reward Gateway charge (for example, a very low amount) that later disappears?
Reward Gateway may place a small authorization hold on your card to verify that the card is valid when you add or update your payment details, or before completing certain orders. These holds are not actual charges and usually drop off your account automatically within a few business days, depending on your bank’s policies. If a low‑value pending amount remains on your statement for more than a week, contact your bank and Reward Gateway support with a screenshot of the transaction for clarification.
How can I view my receipts or order history for Reward Gateway purchases?
Sign in to your employer’s Reward Gateway portal (often linked from your HR or benefits site) and go to the My Account, My Orders, or Order History section. There you can see a list of your recent transactions, including voucher purchases, reloadable card top‑ups, and any other orders, with dates and amounts that should match your bank statement. You can usually download or print receipts and re‑access voucher codes from the same area. If you can’t find a specific order, search your email inbox for confirmation emails from Reward Gateway or your employer’s branded benefits program.
How do I cancel or stop recurring Reward Gateway charges, such as automatic card top‑ups?
If you’ve enabled automatic top‑ups or recurring purchases in Reward Gateway, log in to the portal and navigate to the section related to that product—for example, your reloadable card or specific benefit. There you can change the funding amount, pause, or cancel the auto‑reload or recurring order. For salary deduction or payroll‑linked benefits, you may need to contact your HR or payroll department, as they control when those deductions start and stop. Always check your next billing or payroll date to understand when the last charge will occur.
How do I request a refund for a Reward Gateway transaction I don’t recognize or made in error?
First, confirm whether the transaction matches any gift card, voucher, or card top‑up you initiated in your Reward Gateway account, as many purchases are non‑refundable once a code is issued or value is loaded. If you believe there is an error (such as a duplicate charge or an incorrect amount), contact Reward Gateway support through the Help or Contact Us area once logged into your account, providing your order number and a screenshot of the bank charge. They will review eligibility under their refund and voucher policies; in some cases, they may direct you to your employer’s HR team, who oversees benefit rules and approvals. For suspected fraud, notify your bank or card issuer immediately and then inform Reward Gateway.
Who should I contact about a Reward Gateway charge: Reward Gateway or my employer’s HR team?
For specific questions about an individual transaction (like a missing voucher, incorrect amount, or technical issue during checkout), contact Reward Gateway’s customer support via the support links within your portal. For questions about your eligibility for benefits, access to the platform, or salary‑deducted programs linked to Reward Gateway, your employer’s HR or benefits team is usually the best starting point. In complex cases—such as disputed benefit rules—HR and Reward Gateway may coordinate to resolve your issue.
What should I do if I don’t have a Reward Gateway login but see a charge from them?
If you don’t remember ever using a Reward Gateway portal and cannot log in through your employer, first check with your current and recent employers to see if they offer a Reward Gateway benefits platform you may have registered for previously. Ask HR whether they have your personal email on file for the platform and attempt a password reset using that address. If no employer connection can be found, contact your bank or card provider to report the unrecognized charge and request investigation, and they can work with the payment processor and, if needed, Reward Gateway to verify or dispute the transaction.