Question 1

Why does my bank statement show a charge from “TST*RHEA”?

Accepted Answer

The “TST*” prefix indicates Toast, the restaurant point-of-sale system Rhea uses for in-person and online transactions. A descriptor such as “TST*RHEA” generally corresponds to a meal, bar tab, or takeout/delivery order you placed with Rhea in Saratoga Springs, NY, processed through Toast’s payment platform.

Question 2

What types of purchases at Rhea commonly show up as card charges?

Accepted Answer

Common card transactions at Rhea include sit-down meals, bar tabs, shared small plates and noodle dishes, as well as online takeout or delivery orders placed through the Order Online section of their website, which links to Toast’s ordering portal. Gift card purchases made via Rhea’s digital gift card system can also appear as Rhea charges on your statement.([rhea-saratoga.com](https://www.rhea-saratoga.com/order-online/))

Question 3

How can I verify what a specific Rhea charge was for?

Accepted Answer

Start by checking your email for a receipt from Rhea or Toast around the date of the charge, as online and some in-person orders can generate digital receipts. If you don’t find one, call the restaurant using the phone number on their website and provide the transaction date, amount, and last four digits of your card; staff can usually look up the corresponding check or online order in their Toast system.

Question 4

Does Rhea offer online ordering, and could that explain an unexpected charge?

Accepted Answer

Yes. Rhea offers online ordering for takeout and delivery directly from their website, where they link to Toast for both pickup and delivery orders. If you or someone in your household placed an online order, it would be processed through Toast and appear on your statement with a descriptor including “Rhea.”([rhea-saratoga.com](https://www.rhea-saratoga.com/order-online/))

Question 5

Does Rhea run any recurring or subscription-style charges?

Accepted Answer

Rhea primarily processes one-time transactions for restaurant dining, bar service, and takeout or delivery orders; they do not typically operate on a subscription or recurring billing model. If you see repeated similar charges, it is more likely the result of multiple separate visits or orders, or possibly someone else with access to your card using it there.

Question 6

How do I request a refund or adjustment for a Rhea charge I believe is incorrect?

Accepted Answer

Contact Rhea directly as soon as possible using the phone number or contact page listed on their website, and have your receipt or card statement details ready. Explain the issue—such as being charged twice, an incorrect tip, or items you did not receive—so the staff can look up the transaction in their Toast system and, if appropriate, issue a void, partial refund, or adjustment.

Question 7

Could I see a small ‘test’ or pending charge from Rhea or Toast?

Accepted Answer

In some cases, when you open a tab or a server runs your card, Toast may place an initial authorization hold to verify the card, which can appear as a pending amount on your statement. This temporary hold is typically adjusted to the final bill total once the check is closed, or it falls off automatically if the transaction is voided.

Question 8

How can I contact Rhea if I don’t recognize this charge?

Accepted Answer

Visit rhea-saratoga.com and navigate to the Contact or About Us section to find the Saratoga Springs address and phone number. You can call during business hours or use any listed email or contact form to ask about the charge, providing the transaction date, amount, and card details (last four digits only) so they can investigate in their Toast records.([rhea-saratoga.com](https://www.rhea-saratoga.com/order-online/))

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