Rialto

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Rialto is a landmark twin-tower office skyscraper and mixed‑use commercial precinct at 525 Collins Street in Melbourne, featuring premium office space, dining, events and related services.

Melbourne, Victoria, Australia
rialto.com.au
Owned by Grollo Group and St Martins Properties (joint venture owners)

About Rialto

Rialto is a landmark twin-tower office skyscraper and mixed‑use commercial precinct at 525 Collins Street in Melbourne’s CBD. The complex combines premium office space, a curated selection of dining and retail on the ground and podium levels, end‑of‑trip and parking facilities, and event and function spaces. It is managed as a commercial property, providing building services to tenants (such as security access, building amenities, and car parking) as well as paid services to visitors, including casual and contract parking and, through partner operators, hospitality and events.

A Rialto-related charge on your bank or card statement typically appears when you’ve used a paid service at the precinct. Common scenarios include casual or monthly car parking, event or function venue hire deposits, building services billed to a company card, or charges processed by Rialto’s building management on behalf of a tenant or partner (for example, conference room hire, end‑of‑trip memberships, or rooftop/event space access). You might also see a charge after booking an event, paying an invoice issued by Rialto, or authorising a hold for parking or venue hire that later converts to a final charge.

To verify or resolve questions about a Rialto charge, first check recent visits to 525 Collins Street, including parking, events, or business meetings where you may have provided your card. Compare the transaction date and amount with emails, invoices, or booking confirmations, and look for references to “Rialto”, “Rialto Car Park” or “525 Collins Street”. If you still can’t identify the payment, contact building management or the relevant service (often listed on your parking ticket, invoice, or booking email) via the details at rialto.com.au, providing the exact amount, date, and the last four digits of your card so they can locate the transaction. For unrecognised or potentially fraudulent charges, notify your bank or card issuer promptly to dispute the transaction or block your card if necessary.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Rialto.

  1. Rialto Towers Melbourne AUS

Frequently Asked Questions

Why do I see a charge from RIALTO or RIALTO MELBOURNE on my card statement?

This charge usually relates to a paid service at the Rialto precinct at 525 Collins Street, such as casual or monthly car parking, an event or function booking, or building services billed to a tenant or visitor. The descriptor may appear as “RIALTO”, “RIALTO MELBOURNE”, or “RIALTO CAR PARK”, depending on which payment terminal processed the transaction. Review any recent visits for parking, meetings, or events where you may have used your card at Rialto.

What types of payments are commonly processed directly by Rialto?

Rialto’s building management commonly processes payments for casual and contract car parking, venue or function space hire (including deposits and final balances), and certain building services provided to tenants (such as access cards or additional amenities). In many cases, individual restaurants, cafés, and bars within the precinct will appear under their own business names, not as Rialto. If your charge is labelled specifically “RIALTO” rather than a restaurant name, it is more likely related to parking, venue hire, or building services.

Does Rialto offer any recurring or subscription-style billing, and could this be a monthly charge?

Some services associated with Rialto, such as monthly or contract car parking and certain tenant-related services, can be billed on a recurring basis to a credit card or direct debit authorised by you or your employer. In these cases, you may see a regular charge (often monthly) with a similar amount and descriptor including “RIALTO” or “RIALTO CAR PARK”. If you’re unsure whether you or your company has a recurring parking or service agreement, check your parking contract, HR/office manager, or contact the car park or building management directly.

How can I cancel or change a recurring Rialto parking or service arrangement?

To cancel or modify a recurring parking pass or other ongoing service at Rialto, you need to follow the terms of your specific agreement or contract. This usually involves providing written notice (often by email or online form) to the parking operator or building management within a specified notice period, and returning any access cards or devices. Check your original sign‑up confirmation or invoice for instructions, or visit rialto.com.au to find the correct contact details for parking or tenant services.

How do I request a refund or dispute an incorrect Rialto charge?

Start by gathering details of the transaction (amount, date, card used, and any receipts or booking confirmations). Then contact the relevant Rialto service: for parking, use the contact information on your parking ticket or the Rialto parking page; for venue or function charges, reply to your booking email or call the events contact listed on rialto.com.au. Explain the issue (for example, incorrect duration charged for parking or a duplicate transaction); they can review their system and, if an error is confirmed, process a refund or adjustment. If you cannot resolve it directly, you can also dispute the charge through your bank or card issuer.

Why do I see a small or temporary pending charge from Rialto on my account?

In some cases, a small authorisation hold may be placed on your card when you enter the car park, make a booking, or verify a payment method. This is a standard pre‑authorisation used to confirm that the card is valid and has available funds; it is usually reversed automatically and does not become a final charge. The final amount for your parking stay or event booking will be processed separately once the service is completed or confirmed.

How can I get a receipt or tax invoice for a Rialto charge?

If you paid at a parking machine or attended an event, you may have been offered a printed or emailed receipt at the time of payment. If you no longer have it, you can request a copy by contacting the Rialto parking operator or event team, providing the date, amount, time window, and the last four digits of your card. For tenant-related services, your company’s accounts or facilities team may also have access to consolidated invoices issued by Rialto’s building management.

I don’t recognise this Rialto charge and haven’t visited 525 Collins Street—what should I do?

First, confirm that no one else with authorised access to your card (such as a family member, colleague, or employee) has used it for parking, meetings, or events at Rialto. If no one recognises the transaction and you have not had any dealings with businesses in the Rialto precinct, immediately contact your bank or card provider to report a potentially unauthorised charge and request a card replacement. You can also reach out to Rialto via rialto.com.au with the transaction details; they may be able to identify which service processed the charge, which can assist your bank’s investigation.

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