Question 1

Why do I see a charge from Ribs and Rumps on my bank statement when I don’t remember dining there?

Accepted Answer

Ribs and Rumps charges can result from dine‑in meals, takeaway or delivery orders, bar tabs, or group functions that may have been booked under someone else’s name in your party. The descriptor may differ slightly from the restaurant’s full name and instead show something like “RIBS AND RUMPS SYDNEY NSW” or the suburb name only, which can make it less recognizable. Check recent calendar events, food delivery app orders, and shared bills with friends or family to confirm whether this relates to a group outing or split payment.

Question 2

Can Ribs and Rumps place a temporary authorization hold on my card?

Accepted Answer

Yes. Ribs and Rumps (or its payment processor) may place a temporary preauthorization when you open a bar tab, provide a card to secure a group booking, or place an online or phone order. This can appear as a pending charge—sometimes slightly higher than the expected total to allow for tips or adjustments—but it is later replaced by the final settled amount. If a hold doesn’t drop off within 5–7 business days, contact your bank and then the specific restaurant location to investigate.

Question 3

Why is the final Ribs and Rumps charge higher than the menu prices I remember?

Accepted Answer

Your final bill can be higher than menu prices due to added items (entrées, drinks, desserts), tips, and any applicable surcharges such as public holiday or weekend surcharges that some Australian venues apply. If you ordered via a delivery platform, service, delivery, and platform fees may also apply and can appear as a single combined charge under the restaurant’s name. You can request a copy of your itemised receipt from the restaurant by providing the date, time, and approximate amount of the transaction.

Question 4

Does Ribs and Rumps offer any kind of membership, loyalty, or recurring billing that could appear as a subscription?

Accepted Answer

Ribs and Rumps primarily operates as a pay‑per‑visit restaurant and does not typically bill customers on a traditional monthly subscription model like streaming services. However, you might see multiple similar‑sized charges over time if you are a frequent diner at the same location or regularly order takeaway/delivery. Some locations may participate in loyalty or rewards programs hosted by third‑party platforms, but those are usually tracked by points rather than recurring card debits.

Question 5

How do I dispute a Ribs and Rumps charge or request a refund for an incorrect bill?

Accepted Answer

Contact the specific Ribs and Rumps restaurant where the transaction occurred as soon as you notice the issue; their phone number and contact form are listed at ribsandrumps.com under Locations. Provide the transaction date, exact amount, last four digits of your card, and any receipts or screenshots you have so they can locate the bill in their point‑of‑sale system. If a genuine billing error or duplicate charge is found, the venue can usually process a reversal or refund back to your original payment method, though it may take several business days to appear on your account.

Question 6

I was charged by Ribs and Rumps after paying a deposit for a group booking—why is there a second charge?

Accepted Answer

For group bookings or events, Ribs and Rumps may charge a deposit upfront to secure your reservation and then process the remaining balance after your function based on the final headcount and consumption. On your statement, this can appear as two separate charges: one for the initial deposit and another for the final settlement. If you believe the deposit was not meant to be retained—for example, if you complied with the venue’s cancellation policy—contact the location directly to review the booking terms and any potential refund or credit.

Question 7

Why does my Ribs and Rumps charge show a slightly different business name or location than I visited?

Accepted Answer

Some Ribs and Rumps locations are operated by franchisees or related hospitality groups, so your statement descriptor may show the legal entity name or an abbreviation instead of the full “Ribs and Rumps” branding. In some cases, payments can be routed through a central processing account or a nearby head office suburb, which may not exactly match the suburb you dined in. If you’re unsure, compare the transaction date and amount with the day you visited the restaurant and contact that venue to confirm the charge.

Question 8

How can I get a copy of my Ribs and Rumps receipt for this charge?

Accepted Answer

You can request a copy of your receipt by contacting the Ribs and Rumps location you visited, using the phone or email details on ribsandrumps.com. Provide the date and approximate time of your visit, the total amount charged, how you paid (Visa, Mastercard, Amex, etc.), and the last four digits of your card. The venue can usually retrieve an itemised tax invoice from their point‑of‑sale system and email it to you for your records or for expense and reimbursement purposes.

Ribs and Rumps

About Ribs and Rumps

Bank Statement Variations

Frequently Asked Questions