Question 1

Why does my statement show “SQ *RIDLY Lane” instead of just Ridly?

Accepted Answer

The prefix “SQ *” indicates the payment was processed via Square, a payment processor, and “RIDLY” is the merchant name configured in Square. The trailing word “Lane” is likely part of an internal location or job descriptor (for example, a street or suburb reference) rather than Ridly’s official brand name.

Question 2

What types of services does Ridly typically charge for?

Accepted Answer

Ridly usually charges for on‑site rubbish and junk removal services, which can include household clean‑outs, green waste, construction debris, whitegoods and furniture removal, e‑waste disposal, and commercial rubbish collection. The final amount is typically based on the volume and type of waste collected at your property.

Question 3

How can I confirm that this Ridly charge is legitimate?

Accepted Answer

Search your email and text messages for recent booking confirmations or quotes from Ridly or from an @ridly.com.au address. Check that the service date and quoted amount match the date and value of the card transaction. You can also contact Ridly using the phone or email on their website and provide your address and approximate service time so they can locate the relevant job.

Question 4

Does Ridly offer ongoing or recurring rubbish removal services that might cause repeated charges?

Accepted Answer

Ridly primarily focuses on one‑off collections, but businesses or strata properties may arrange regular or scheduled collections. In these cases, you could see recurring charges that align with your agreed service frequency, such as weekly or monthly pickups. Review any service agreements you’ve signed with Ridly or your building manager if you see repeated amounts.

Question 5

How do Ridly’s prices work, and why might my final charge differ from an initial estimate?

Accepted Answer

Ridly often provides guide pricing or estimates based on information and photos you supply, then confirms the final price on site after seeing the actual volume and type of rubbish. The final charge can be higher or lower than the initial estimate if the amount or nature of the waste differs from what was originally described. Ask for your on‑site quote or invoice if you need a breakdown of the cost.

Question 6

How can I request a refund or dispute a Ridly charge?

Accepted Answer

Start by contacting Ridly directly via the support email or phone number listed on ridly.com.au, providing your name, service address, date of service, and the charged amount. Explain why you believe the charge is incorrect—for example, if a job was cancelled, only partially completed, or billed twice. If you cannot resolve the issue with Ridly, contact your bank or card issuer to initiate a dispute and provide any relevant emails, quotes, and invoices.

Question 7

Could this Ridly charge be an authorization hold?

Accepted Answer

Ridly generally charges customers once the service and on‑site quote are accepted, but in some cases you may see a temporary authorization or pre‑authorisation on your card if payment details were taken in advance. These holds usually drop off automatically within a few days if no final charge is processed. If you still see both a hold and a final charge after several days, contact your bank and Ridly for clarification.

Question 8

How can I contact Ridly about a question on my bill?

Accepted Answer

Visit ridly.com.au to find Ridly’s current contact details, including their main phone number and customer support email. When you reach out, have your service address, approximate collection time, and the last four digits of the card used so they can quickly identify your booking and review the charge with you.

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