Rigby

Software70% confidence

Rigby is a commerce technology agency that designs and builds custom e‑commerce and marketplace platforms on modern, open‑source stacks such as Medusa.js.

Rzeszów, Poland
rigbyjs.com

About Rigby

Rigby is a specialized e‑commerce technology company focused on building complex online stores and marketplaces for B2C, B2B, and multi‑vendor businesses. The firm provides architecture, development, and migration services, with a strong emphasis on Medusa.js, JavaScript, and AI‑assisted delivery frameworks. Its offerings range from full‑scale platform builds and multi‑tenant commerce solutions to open‑source tools like the Mercur marketplace platform, serving clients across North America, Europe, the Middle East, and other regions.

A charge from Rigby on your card or bank statement is likely tied to professional services for an e‑commerce or marketplace project—such as a fixed‑price implementation, monthly retainer for ongoing development, support and maintenance fees, or a proof‑of‑concept build. Depending on how the engagement was set up, the payment might have been processed via an online invoice, subscription billing for recurring services, or a one‑time card payment for a specific project milestone. In some cases, you may see a descriptor including a payment processor prefix (for example, Shopify Payments or Stripe) followed by “RIGBY,” which still refers to this agency rather than the processor itself.

If you’re unsure about a Rigby charge, start by checking recent contracts, proposals, or SOWs related to your company’s e‑commerce or marketplace initiatives and compare invoice numbers, dates, and amounts. Your organization’s technical, e‑commerce, or finance team may have engaged Rigby directly. You can also search your email for invoices or correspondence from the rigbyjs.com domain, or contact the company through their website or sales email to confirm what the payment covers and request documentation or adjustments if needed.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Rigby.

  1. SP RIGBY

Frequently Asked Questions

Why do I see a charge from Rigby on my company card?

Rigby is an e‑commerce technology agency, so charges typically relate to professional services such as platform development, a migration to Medusa.js, marketplace implementation, or ongoing maintenance and support. Check your recent SOWs, contracts, or invoices for any e‑commerce or marketplace work that references Rigby or rigbyjs.com.

Could a Rigby charge be related to Shopify or another commerce platform we use?

Yes. Rigby often works on projects involving existing commerce platforms and may bill via online payment links or processors such as Shopify Payments or Stripe. In those cases, your statement may show a descriptor like “SP RIGBY,” where the processor is a prefix and “RIGBY” is the actual merchant for the services rendered.

Does Rigby bill on a subscription or a one‑time basis?

Rigby uses both models. Many projects are billed as fixed‑price or milestone‑based invoices, while long‑term support and maintenance are often billed monthly as a recurring retainer. Review your contract or the latest invoice to see whether your engagement is project‑based or subscription‑like.

How can I get a copy of the invoice for a Rigby charge?

Look in your accounts payable or finance system for invoices from Rigby or rigbyjs.com, or search email for terms like “Rigby invoice” or “Rigby eCommerce.” If you still can’t locate it, use the contact form or sales@rigbyjs.com on their website and provide the transaction date, last four digits of the card, and charge amount so they can identify the payment and resend the invoice.

How do I cancel or pause ongoing services with Rigby to stop future charges?

Ongoing retainers or maintenance agreements with Rigby are governed by your contract or SOW, which will outline termination notice periods and any remaining obligations. Contact your Rigby account manager or reach out via rigbyjs.com to formally request cancellation or a pause in services, and obtain written confirmation of the effective end date for billing.

Can I request a refund or billing correction from Rigby?

Refunds and adjustments are handled case by case, based on your agreement and the nature of the work delivered. If you believe you were billed incorrectly—such as for an overlapping period, duplicate invoice, or incorrect scope—gather your contract and relevant invoices, then contact Rigby through their official support or sales channels to dispute the charge and request a correction or partial refund.

Why does the Rigby amount on my statement not match the invoice exactly?

Differences can occur due to currency conversion, VAT or sales tax handling, or fees assessed by your bank or card network. Rigby works with international clients and may invoice in a different currency than your card. Compare the currency and tax lines on the invoice to the posted transaction; if something still looks off, contact both your bank and Rigby for clarification.

What should I do if no one in my organization recognizes the Rigby charge?

First, check with your IT, e‑commerce, and product teams, as they are most likely to have engaged an external commerce engineering partner. Search internal emails and procurement tools for “Rigby” or “rigbyjs.com.” If the charge still cannot be identified, contact Rigby via their website with transaction details and ask which client account it is associated with. If they cannot match it and you suspect fraud, dispute the transaction with your card issuer.

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