Ring is a smart home security company best known for its video doorbells, security cameras, and subscription-based monitoring and cloud video recording services.
Ring is a smart home security company that offers video doorbells, indoor and outdoor security cameras, alarm systems, smart lighting, and related accessories. Owned by Amazon and based in Santa Monica, CA, Ring focuses on do‑it‑yourself home security with professional-grade features that are easy to install and manage through the Ring mobile app or ring.com. Beyond the hardware, Ring sells subscription services under the Ring Protect plans, which provide cloud video recording, advanced motion detection features, and (with certain plans) professional monitoring for Ring Alarm systems.
A Ring charge may appear on your bank or card statement if you purchased a Ring device from ring.com, through the Ring app, or if you subscribed to one of the Ring Protect plans. Common recurring charges are for Ring Protect Basic (typically charged per device monthly or annually), Ring Protect Plus (usually one subscription per home), or Ring Protect Pro (for advanced monitoring and backup features). You may also see a charge after a free trial of Ring Protect ends, for renewing an annual plan, adding a new device and protection plan, or from temporary authorization holds when you update your payment method or place an order.
To verify a Ring charge, start by signing in at ring.com or in the Ring app and checking your Ring Protect plan(s), order history, and billing settings under “Account” or “Control Center.” Match the date and amount on your statement to your Ring subscription renewal or recent hardware purchase. If you still have questions, contact Ring Support via ring.com/support for phone and chat options, or through the Help section in the app. Common issues—such as canceling a plan, duplicate subscriptions on multiple devices, or charges for a trial you meant to cancel—can usually be resolved by adjusting your subscription settings or contacting support to review your account and, where eligible, request a refund or plan adjustment.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Ring.
What are the typical Ring subscription prices that might appear as recurring charges?
Ring Protect prices can vary by region and over time, but you’ll most commonly see monthly or annual charges for Ring Protect Basic, Plus, or Pro. Basic is typically billed per camera or doorbell, while Plus usually covers all eligible Ring devices at a single location, and Pro adds professional monitoring and extra features for Ring Alarm systems. Check ring.com/protect or the “Plans” section in your Ring app for the latest pricing and to see exactly which plan you’re on and what you’re being charged for.
Why am I seeing a Ring charge after a free trial of Ring Protect?
Most new Ring devices include a limited free trial of a Ring Protect plan (often 30 days), after which the plan automatically converts to a paid subscription if you added a payment method and did not cancel. The first paid charge usually occurs on the day the trial ends and then recurs monthly or annually based on the plan you selected. To stop future charges, go to the Ring app or ring.com, open your account’s Protect Plan settings, and cancel the subscription before the next renewal date.
How do I cancel or pause my Ring Protect subscription to stop future charges?
To cancel, sign in to ring.com, go to the “Protect Plan” or “My Plans” section of your account, select the plan you want to end, and choose Cancel or End Plan; you can perform similar steps in the Ring app under Menu > Control Center > Account > Plans. Depending on the plan and region, you may retain video access until the end of the current billing period, after which stored videos will usually be deleted. Ring doesn’t generally offer partial refunds for unused time on monthly plans, but some annual plans may be eligible for prorated refunds according to Ring’s current refund policy.
Why do I see a small $0, $1, or low-dollar Ring charge or pending transaction?
Ring or its payment processor may place a small temporary authorization hold (often $0–$1 or a small test amount) when you add or update your card, start a trial, or make a purchase. This is not a real charge and should disappear or be reversed automatically within a few business days. If a small amount remains posted on your account after several days, contact your bank or Ring Support with a screenshot of the transaction so they can review it.
I was charged by Ring even though I thought my subscription was already cancelled—why did this happen?
Ring subscriptions renew at the start of each billing period, and canceling after the renewal date usually applies to the next cycle, not the current one. It’s also possible to have multiple plans—for example, one Basic plan per camera—so cancelling one plan might not stop billing on other devices. Log in to ring.com or the app and confirm that all active plans you no longer need are cancelled; if you believe you were charged in error or had difficulty cancelling, contact Ring Support to review your billing history and discuss refund options where applicable.
How can I request a refund for a Ring charge I don’t recognize or no longer want?
First, check your Ring account to identify whether the charge is for hardware, a monthly plan, or an annual subscription renewal. For recent subscription renewals or accidental duplicate plans, Ring may be able to provide a partial or full refund depending on timing and current policy; you’ll need to contact Ring Support via ring.com/support or through the app to request this. For hardware purchases made on ring.com, refunds generally depend on the return window and the product’s condition, so have your order number and purchase date ready when you reach out.
What are common Ring charge descriptions and amounts I might see on my statement?
Ring charges often show up with descriptors such as “RING,” “RING.COM,” “RING*PROTECT,” or similar, sometimes followed by a phone number or “AMZN” because Ring is an Amazon company. Typical amounts include low monthly fees for individual device plans, mid‑range monthly fees for home‑wide or Pro plans, and larger one‑time charges for devices like video doorbells, cameras, or alarm kits. If the descriptor or amount doesn’t match your known Ring products or plans, verify under your Ring account’s Orders and Protect Plans sections, and contact Ring Support if you still can’t match the transaction.
How do I contact Ring about a charge or get help with my billing information?
You can reach Ring Support by visiting ring.com/support to access phone numbers by country, live chat, and help articles, or by opening the Ring app and going to Menu > Help or Support. When you contact them, have your Ring account email address, the last four digits of the card that was charged, and the transaction date and amount ready so they can quickly locate the payment. Support can help you clarify what the charge is for, update your payment method, cancel or adjust plans, and review eligibility for refunds.