About Riverside.fm
Riverside.fm is a cloud-based recording platform designed for podcasters, YouTubers, journalists, and businesses that need studio-quality remote audio and video. It allows you to record interviews and conversations with guests anywhere in the world, capturing each participant locally in up to 4K video and uncompressed audio, then uploading those files to the cloud. Riverside.fm offers tools like built-in editor, separate audio/video tracks, teleprompter, screen sharing, audience call-ins, and integrations with major publishing platforms. The company is headquartered in Tel Aviv, Israel, and serves individual creators as well as large media companies and brands.
A Riverside.fm charge on your bank or card statement usually relates to a subscription for one of their paid plans (such as Standard, Pro, or Business) or an upgrade from a free trial. You might see recurring monthly or annual billing, depending on the plan you chose at signup. In some cases, you may see a temporary authorization hold when you start a trial, update your payment method, or switch plans; these are test charges used to verify your card and typically disappear within a few days. Charges can also appear under a company or team account if your email or card is used as the billing method for multiple users.
If you don’t recognize a Riverside.fm charge, first log in at riverside.fm and check the Billing or Subscription section of your account for active plans, invoices, and payment history. Look through your email (including spam) for order confirmations or renewal notices from Riverside.fm, which will show the plan, billing cycle, and amount charged. For unresolved questions, contact their support team through the in-app help widget or via their help center at support.riverside.fm, providing the last 4 digits of the card, charge date, currency, and amount. If you suspect a duplicate or unauthorized charge, Riverside.fm support can help investigate, cancel future renewals, and guide you through their refund or dispute process.