ROAM Homegrown

Home & Garden92% confidence

ROAM Homegrown is a Texas-based company that hand-pours artisan soy candles and home fragrance products, offering both retail collections and private-label candles for other brands.

Austin, TX
roamhomegrown.com

About ROAM Homegrown

ROAM Homegrown is a Texas-based home fragrance brand located in Austin, specializing in hand-poured soy candles and related home fragrance products. They focus on small-batch production using thoughtfully sourced ingredients, often highlighting clean-burning soy wax, cotton wicks, and distinctive fragrance blends inspired by travel, nature, and regional scents. In addition to selling their own retail collections through roamhomegrown.com, pop-up markets, and select boutiques, ROAM Homegrown also produces private-label candles and custom-branded fragrance items for other businesses, events, and hospitality clients.

A ROAM Homegrown charge may appear on your bank or card statement if you purchased candles, room sprays, wax melts, or gift sets from their website, at a local market, or through a boutique that processes payments under their name. Customers may also see charges related to custom or private-label orders, deposits for large wholesale purchases, or balance payments on an existing invoice. In some cases, your bank may show a temporary authorization hold if you placed an order but it has not fully settled yet; this can look like a pending charge that later drops off or is replaced by the final captured amount.

If you do not immediately recognize a ROAM Homegrown charge, start by checking your email for order confirmations or invoices from roamhomegrown.com or from a brand that mentioned ROAM as their candle maker. Review recent purchases at markets, pop-up shops, or boutiques in the Austin, TX area where you may have paid by card. To resolve questions, visit roamhomegrown.com and use their contact or support form, or reply to your original order confirmation email with your full name, date, and charge amount so they can look up the transaction. Common billing issues—such as duplicate charges, address or shipping errors, or questions about custom orders—are typically resolved by contacting their support with your order number and a screenshot of the statement line showing the ROAM Homegrown charge.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to ROAM Homegrown.

  1. SP * ROAM HOMEGROWN Livingston TX

Frequently Asked Questions

Why do I see a ROAM Homegrown charge on my card statement?

You’re most likely seeing a ROAM Homegrown charge because you purchased soy candles or home fragrance products from roamhomegrown.com, at an in-person market or pop-up, or through a custom/private-label candle order. The statement descriptor may appear as “ROAM HOMEGROWN,” “ROAMHOMEGROWN.COM,” or similar. Check your email for recent order confirmations or invoices related to candles, room sprays, wax melts, or gift sets to match the amount and date.

What are typical ROAM Homegrown charge amounts?

ROAM Homegrown charges usually correspond to the total of your order, which can include candles, other fragrance products, sales tax, and shipping. Smaller charges often reflect a single candle or room spray, while higher amounts may be for multiple items, gift sets, wholesale cases, or custom/private-label projects. Your final amount should match the order total shown at checkout or on your emailed invoice or receipt.

Does ROAM Homegrown offer subscriptions or recurring charges for candles?

ROAM Homegrown primarily sells one-time purchases, but you may see recurring charges if you signed up for a repeat-delivery or refill arrangement directly with them or through a partner shop. These recurring charges typically occur on a regular schedule (for example, monthly or quarterly) and should be clearly described at signup. If you’re unsure whether you enrolled in a recurring candle delivery, review your original order confirmation or contact ROAM Homegrown support with your name and email to check for an active subscription or standing order.

How can I cancel or change a recurring ROAM Homegrown order or candle program?

If you enrolled in any recurring candle shipment or standing order, you’ll usually be able to modify or cancel it by contacting ROAM Homegrown directly before your next billing or shipping date. Visit roamhomegrown.com and use their contact form, or reply to the email thread where your recurring order was set up, requesting cancellation or changes. Include your full name, the email tied to the order, and any invoice or order numbers so they can locate and update your account promptly.

Why is there a pending or temporary ROAM Homegrown charge on my account?

A pending ROAM Homegrown charge is often an authorization hold your bank places when you submit an order online, especially if the order is still processing. This hold confirms that your card is valid and has funds available; it may briefly show as a separate pending amount before dropping off or being replaced by the final settled charge. If a pending authorization remains for more than a few business days, contact your bank and ROAM Homegrown with details of the transaction so they can verify whether an order was actually completed.

How do I request a refund or dispute a ROAM Homegrown charge?

Start by contacting ROAM Homegrown directly rather than going through your bank, as merchants can usually resolve issues faster. Go to roamhomegrown.com and use the contact or support form, or reply to your order confirmation email, explaining the issue (such as an incorrect amount, duplicate charge, damaged item, or order you don’t recognize). Include your order number, the last four digits of the card charged, and a screenshot of the statement line. They can confirm the transaction, advise you on their return/refund policy, and process a refund when appropriate.

I ordered ROAM Homegrown candles through another brand—why does ROAM Homegrown appear on the charge?

ROAM Homegrown produces private-label and custom-branded candles for other companies, events, and hospitality clients. In some arrangements, the payment is processed under ROAM Homegrown’s merchant account even though the candle label shows a different brand or business name. If you bought branded candles at a shop, hotel, or event and see a ROAM Homegrown descriptor on your statement, check your receipt or email from that business—they may note ROAM as their candle maker or fulfillment partner.

How can I contact ROAM Homegrown about a billing or account question?

For billing questions, the most direct way is to visit roamhomegrown.com and use their contact or support form, providing the charge amount, date, and the name on the card. You can also reply to any order or invoice email you received from ROAM Homegrown, which helps them quickly locate your purchase history. When you reach out, include screenshots of the statement line item and any order numbers so they can confirm whether the charge is legitimate and explain what it was for.

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