About Roast IQ
Roast IQ is an Australian software company based in Brunswick East, Victoria, that builds tools specifically for specialty coffee roasteries. Their platform focuses on inventory management, roast profiling, production planning, and sample management, and can integrate with dedicated hardware such as roast logging devices and sensors. Roasteries use Roast IQ to track green coffee lots, manage blends and recipes, standardize roast profiles, and maintain consistent quality across batches.
A charge from Roast IQ may appear on your bank or card statement when you pay for a software subscription, hardware purchase, or a combined software-and-hardware package. Many roasteries are billed on a recurring monthly or annual subscription for access to the Roast IQ software, while hardware is usually a one-time purchase that may be charged separately. You might also see a charge after activating a trial and then continuing into a paid plan, adding extra user seats or modules, upgrading your subscription tier, or renewing a previously set-up subscription. In some cases, a small temporary authorization may appear when you first add or update a payment method.
If you’re unsure about a Roast IQ charge, first log into your Roast IQ account at roastiq.com to review your current plan, invoices, and billing history. Check with your team to confirm whether someone in your roastery activated a trial, purchased hardware, or upgraded the account. For further clarification, use the contact or support options listed on roastiq.com, providing the exact charge amount, date, and the last four digits of the card used. If you still believe the charge is incorrect after contacting Roast IQ, you can follow up with your bank or card provider to discuss disputing or blocking future payments.