Question 1

Why did I get a Rollbar charge if I thought I was using the free plan?

Accepted Answer

Rollbar offers a free tier with limits on monthly error events, projects, and features. If your usage exceeds the free allocation or if you upgraded to a paid plan (even briefly), your account may automatically move to a paid subscription and generate a charge. Check your Rollbar dashboard under Settings → Billing to see your current plan, event usage, and any overage or upgrade that may have triggered the charge. You can also review invoices in the Billing section to confirm exactly what you were billed for.

Question 2

What subscription plans and typical pricing does Rollbar offer?

Accepted Answer

Rollbar commonly offers multiple tiers such as a Free plan, paid Essentials and Advanced plans, and custom Enterprise plans with higher event volumes and additional features. Paid plans are generally priced based on monthly error event volume and may be billed monthly or annually at a discount; exact prices and included quotas can vary by region and over time. To see the most accurate and up-to-date pricing, visit rollbar.com/pricing and review the options for your team size and expected error volume. Your specific price and plan details will also appear on your account’s Billing page and invoices.

Question 3

Why do I see a small or pending Rollbar charge (like $1 or a very low amount)?

Accepted Answer

A small or low-value Rollbar charge is usually a temporary authorization hold placed by the payment processor to verify that your card is valid when you add or update your payment method, start a trial, or upgrade a plan. These holds are not actual completed charges and should disappear from your statement within a few business days, depending on your bank. If an authorization seems to linger or convert into a full charge, contact your card issuer for clarification and reach out to Rollbar support with the transaction details so they can investigate.

Question 4

How do I cancel or downgrade my Rollbar subscription so I stop getting charged?

Accepted Answer

To cancel or downgrade, log in to your Rollbar account, go to Settings → Billing (or Account → Billing), and select the option to change or cancel your plan. Follow the prompts to either move to a lower tier or cancel at the end of your current billing period; your access typically continues until the period you’ve already paid for expires. Make sure you receive a confirmation screen or email, and take a screenshot for your records. If you cannot access the account (for example, the original owner left your company), contact support@rollbar.com with your company name, domain, and billing details so they can help verify and update the subscription.

Question 5

Why was I charged by Rollbar after I thought I cancelled or ended my trial?

Accepted Answer

Rollbar bills at the start of each billing cycle, and many trials convert automatically to a paid plan unless cancelled before the trial end date. If you cancelled after your renewal date or trial expiration, the charge you see is most likely for the new billing period that just began. Log into your account and review the Billing section for your renewal date, recent invoices, and the cancellation status. If you believe you were billed in error, contact Rollbar support promptly with the invoice number and cancellation details to request a review.

Question 6

How can I request a refund for a Rollbar charge I don’t recognize or no longer need?

Accepted Answer

First, log in to Rollbar and confirm which plan you’re on and what the charge corresponds to (renewal, upgrade, or overage). If you still believe the payment is mistaken or you were unable to cancel in time due to access issues, email support@rollbar.com or use the in-app support widget with your account email, invoice number, charge date, and amount. Refunds are reviewed on a case-by-case basis and are more likely when there is clear evidence of duplicate billing, billing errors, or very recent renewals. If the charge is truly unauthorized and you cannot locate any associated Rollbar account, also alert your bank or card issuer to protect your card.

Question 7

What are common Rollbar charge amounts and how do I match them to my account?

Accepted Answer

Common Rollbar charges correspond to monthly or annual subscription fees based on your plan and error event quota, so the amounts might appear as recurring charges (e.g., a consistent monthly fee) or larger annual renewals. If your team scales up, you might also see higher-than-usual charges due to an upgraded plan or additional error volume. To match a charge to your account, compare the exact amount and date with the invoices listed under Settings → Billing in your Rollbar dashboard, and check any billing emails sent from billing@rollbar.com or support@rollbar.com. If you manage multiple Rollbar workspaces or organizations, verify each one, as they may be billed separately.

Question 8

How can I find out which email or project is associated with the Rollbar charge on my card?

Accepted Answer

If you’re not sure which account the charge belongs to—common in company settings with multiple teams—start by searching your email inboxes (including work and alias addresses) for messages from Rollbar about account setup, invoices, or billing. If you still can’t locate it, contact support@rollbar.com with the date, currency, and amount of the charge, along with the last 4 digits of the card used (never send full card details). Rollbar support can look up the transaction and confirm the organization name and primary account email associated with it, after verifying your identity. This is especially helpful when the original account owner has left your organization or when a card is used across multiple tools.

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