Question 1

Why do I see a charge from ROLL’D or ROLLD VIETNAMESE on my bank statement?

Accepted Answer

This charge typically comes from a food purchase made at a Roll’d restaurant, through the Roll’d website/app, or via a delivery partner where Roll’d fulfilled your order. The descriptor may include the store location (for example, “ROLLD MELBOURNE CENTRAL”) or appear as a generic “ROLLD” or “ROLLD VIETNAMESE”. Check whether you or someone in your household recently bought Vietnamese food such as rice paper rolls or bánh mì around the transaction date.

Question 2

What are common Roll’d charge amounts I might see?

Accepted Answer

Roll’d transactions usually reflect individual meal or group order totals, often ranging from around AUD $10–$25 for a single meal and higher amounts for family or catering orders. You might see separate smaller charges if items were added or refunded, or if your delivery platform splits service and food charges. Gift card loads or redemptions may also appear as round-number amounts (for example, AUD $20, $50, or $100).

Question 3

Why is there a small or duplicate Roll’d charge that’s still pending?

Accepted Answer

Roll’d or its payment processor may place a temporary authorization hold on your card when you order, especially for online or app transactions. This can appear as a small test amount or as a pending transaction that later adjusts to the final bill total. Authorization holds should automatically drop off or be replaced by the settled amount within a few business days; if a pending charge remains for more than 7 days, contact your bank and Roll’d support with the transaction details.

Question 4

How can I get a receipt or order details for a Roll’d charge?

Accepted Answer

If you ordered in‑store, your paper receipt will show the store name, date, and total that should match your statement. For online, app, or delivery orders, check your email for a confirmation from Roll’d or your delivery provider, or log into your account on rolld.com.au or the relevant delivery app to view your order history. If you can’t find it, contact the store directly or use the contact form on rolld.com.au with the transaction date, amount, and last four digits of your card so they can look up the order.

Question 5

How do I resolve a wrong amount or duplicate charge from Roll’d?

Accepted Answer

First, compare the charged amount with your receipt or in‑app order summary to confirm whether you were billed incorrectly or if a pending authorization was mistaken for a second charge. If the total truly is wrong or you’ve been charged twice for the same order, contact the Roll’d store where you ordered or reach out via the support contact on rolld.com.au with screenshots of your statement and order details. Roll’d can usually correct billing errors by processing a partial or full refund back to your original payment method; if the issue is not resolved, you can then raise a dispute with your bank or card issuer.

Question 6

How can I cancel or change an online or app order with Roll’d?

Accepted Answer

Once an order is in preparation, it may be difficult to cancel, but quick action helps. If you ordered directly through Roll’d’s website or app, use the contact details provided in your confirmation email or call the store listed on the order to request a cancellation or change. For orders placed through a delivery partner (like Uber Eats or DoorDash), use that app’s Help or Support section to modify or cancel your order, as billing and refund decisions are often handled through the delivery platform.

Question 7

How do refunds from Roll’d appear on my statement, and how long do they take?

Accepted Answer

Approved refunds from Roll’d are generally returned to the same card or payment method used for the original purchase and may appear as “ROLLD REFUND” or a negative entry matching the store descriptor. Depending on your bank, it can take 3–10 business days for the refund to be fully processed and visible on your statement. If you don’t see it after that time, contact Roll’d with your refund reference or email confirmation and then check with your bank to confirm processing.

Question 8

How do I contact Roll’d about a charge I don’t recognize?

Accepted Answer

Start by identifying the specific store name or location shown on your receipt or statement and calling that store directly during business hours. If the location is unclear, visit rolld.com.au and use the Contact or Store Locator sections to find the appropriate contact details, or submit an online enquiry including the transaction date, amount, and last four digits of your card. Provide as much information as possible so Roll’d can search their system, confirm whether an order exists under your card, and advise you on next steps if the transaction appears unauthorized.

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