Roscoe's Timber & Hardware

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Roscoe's Timber & Hardware is a family-run timber, hardware, and garden supplies business serving DIY customers, builders, and landscapers in the Sunbury area of Victoria, Australia.

Sunbury, Victoria, Australia

About Roscoe's Timber & Hardware

Roscoe's Timber & Hardware is a family-run home improvement, timber, hardware, and garden supplies store based in Sunbury, Victoria, Australia. They cater to DIY homeowners, tradespeople, builders, and landscapers, offering structural and treated timber, fencing materials, hardware and fasteners, power and hand tools, concreting supplies, soil and mulch, plants, and other garden products. As a local independent business, purchases are typically made in-store, over the phone with card payment, or via invoices for trade and account customers.

A charge from Roscoe's Timber & Hardware may appear on your bank statement when you purchase timber, hardware, or garden supplies at their Sunbury location, place a phone order and pay by card, or settle a trade or house account. Most transactions are one‑time purchases, but you may see recurring or repeated charges if you are a regular trade customer, are paying installments against an account, or have frequent deliveries billed separately. Some banks may show the descriptor as something like “ROSCOES TIMBER SUNBURY,” “ROSCOE’S HARDWARE,” or similar variations, and you might also see small temporary authorization holds when a card is first processed.

If you’re unsure about a Roscoe's Timber & Hardware charge, start by checking any recent receipts, invoices, or delivery dockets for building or garden materials you’ve ordered in the last few weeks. Compare the amount and date on your statement to those documents, or to text/email order confirmations if you provided your contact details at purchase. To resolve questions, contact the store directly by phone or in person in Sunbury—staff can look up transactions by card number (last four digits), date, and amount, and can reprint invoices or clarify delivery or account charges. If you still don’t recognize the charge after speaking with them, contact your bank to discuss disputing the transaction or checking for possible card misuse.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Roscoe's Timber & Hardware.

  1. ROSCOES TIMBER & HARDW SUNBURY AUS

Frequently Asked Questions

Why do I see a charge from Roscoe's Timber & Hardware on my bank statement?

This charge usually comes from purchasing timber, hardware, or garden supplies at Roscoe's Sunbury store or paying over the phone for materials or deliveries. If you’re a tradesperson or regular customer, it may also be a payment toward an account or invoice for recent work or supply orders. Review any recent building, landscaping, or fencing projects where you may have picked up or ordered materials from a local Sunbury supplier.

What are common amounts I might be charged by Roscoe's Timber & Hardware?

Amounts can vary widely depending on what you purchase—from smaller amounts for hardware, fasteners, and garden items to larger sums for structural timber packs, fencing, bulk soil, or trade orders. It’s common to see rounded amounts (e.g., $50, $150, $300+) when multiple items are purchased together. Compare the charge with any recent quotes or invoices you received for timber, concrete products, or garden supplies.

Does Roscoe's Timber & Hardware offer accounts or recurring billing?

Many independent timber and hardware stores in Australia offer trade or house accounts to approved business and trade customers, which are then billed periodically (for example, weekly or monthly). If you hold such an account, a statement payment or a charge for a particular invoice could appear as a single line on your bank statement under “Roscoe’s Timber & Hardware” or a similar descriptor. If you’re unsure whether you or your business has an account, contact the store directly and ask them to check under your name, business name, ABN, or email.

Can Roscoe's Timber & Hardware place temporary authorization holds on my card?

Yes. When your card is processed—especially for phone orders or larger purchases—your bank may show a temporary authorization hold, sometimes for a slightly different amount than the final total. These holds are used to verify your card and are usually released automatically within a few business days. If a hold does not drop off or appears to have duplicated the charge, contact both Roscoe’s and your bank with the dates and amounts shown.

How do I get a copy of my receipt or invoice from Roscoe's Timber & Hardware?

You can usually obtain a copy of your receipt or invoice by contacting the store directly and providing the approximate date of purchase, the amount charged, and the last four digits of the card used. If you’re a trade or account customer, they can also look up documents by your business name or account number. Ask whether they can email or reprint the invoice so you can match it to the charge on your statement.

How do I query or dispute a charge from Roscoe's Timber & Hardware?

First, call or visit the Sunbury store and ask staff to review the charge; have your statement handy with the exact date, amount, and the name as it appears on your bank record. Often they can quickly identify the order (for example, a fencing delivery or a bulk mulch purchase) and explain any price differences or additional fees, such as delivery or cutting charges. If they cannot find a matching transaction or you suspect fraud, contact your bank immediately to report the issue and follow their dispute or chargeback process.

Can I cancel or change an order I’ve already paid for at Roscoe's Timber & Hardware?

Whether you can cancel or alter a paid order depends on how far along your order is—timber cutting, special orders, or scheduled deliveries may be harder to change once processed. Contact the store as soon as possible with your invoice or order number and explain what you need to change. They can advise if a refund, store credit, or partial charge adjustment is possible under their current policies.

How do refunds from Roscoe's Timber & Hardware appear on my bank statement?

If the store processes a refund back to your card, it typically appears as a separate line on your statement, often labeled with “Roscoe’s Timber & Hardware” or similar and a negative or credit amount. Refunds may take several business days to show, depending on your bank. Keep any refund receipts or credit notes from the store until the transaction appears, so you can match the dates and amounts accurately.

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