RosterBird

Software95% confidence

RosterBird is a Slack-native shift and duty scheduling platform that automates team rotations, on-call coverage, and meeting leadership with notifications and integrations such as Google Calendar.

San Francisco, CA
rosterbird.com

About RosterBird

RosterBird is a Slack‑native shift and duty scheduling platform designed for teams that rely on clear rotations and coverage. It automates on‑call schedules, support rotations, incident commanders, and recurring roles like meeting facilitators or note‑takers. By integrating directly with Slack and tools such as Google Calendar, RosterBird helps teams see who is on duty in real time, receive automatic notifications, and keep calendars and Slack channels in sync so that coverage gaps and confusion are minimized.

A RosterBird charge on your bank or card statement usually relates to a subscription for their scheduling software. This might be a recurring monthly or annual fee for your company’s RosterBird workspace, a charge after a free trial period ends, or an upgrade from a free/limited plan to a paid tier. In some cases, you might see a one‑time charge if the account owner purchased add‑ons or adjusted the billing period, and you may occasionally see a small temporary authorization when a new payment method is added or when RosterBird verifies your card.

If you’re unsure about a RosterBird charge, start by checking with your team’s Slack workspace owner, admin, or operations/engineering manager to see if they set up a RosterBird subscription for your organization. Next, search your email (including work email) for “RosterBird” or “receipt” to locate invoices or billing notifications that show the plan, billing period, and contact details. To resolve questions, visit rosterbird.com and use their Support or Contact options, or access billing settings via the RosterBird app in your Slack workspace to review invoices, update or cancel your subscription, or open a support request about unexpected or duplicate charges before disputing the transaction with your bank.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to RosterBird.

  1. PADDLE.NET* ROSTERBIRD London GB
  2. ROSTERBIRD London GB

Frequently Asked Questions

Why am I seeing a recurring charge from RosterBird on my company card?

RosterBird operates on a subscription model, so most charges are recurring monthly or annual fees for access to their Slack‑native scheduling platform. The charge is usually tied to a workspace or company account, not an individual user. Check with your Slack or IT admin to confirm whether your organization is using RosterBird for on‑call or shift management and which plan you’re on.

What subscription plans does RosterBird offer, and how do they affect the charge amount?

RosterBird typically prices its service based on plan level and/or number of users or teams covered. This means the amount you see on your statement can vary depending on whether you’re on a smaller team plan or a higher‑tier plan with more features and users. To see your exact pricing, open the billing page from the RosterBird app in Slack (if you’re an admin) or log in via rosterbird.com and review the current plan and invoice details.

How do I cancel or downgrade our RosterBird subscription to stop future charges?

Only workspace owners or billing admins can change or cancel a RosterBird subscription. They should sign in via Slack or rosterbird.com, go to the billing or subscription section, and choose the option to downgrade or cancel at the end of the current billing period. After cancellation, you’ll typically retain access until the paid period ends, and no further renewal charges should appear unless the subscription is reactivated.

I was charged by RosterBird after a trial—why did that happen?

If your team started a free trial and added a payment method, RosterBird will usually convert the trial into a paid subscription automatically at the end of the trial period unless it’s cancelled in time. The first paid invoice will then appear on your statement as a RosterBird charge for the selected plan and billing cycle. Review your original signup confirmation or billing emails for the trial end date and initial plan selection.

How can I request a refund or dispute an unexpected RosterBird charge?

Start by reviewing your invoices and billing history in the RosterBird billing section to verify what the charge covers and whether any upgrades or user changes occurred. If you still believe the charge is incorrect, contact RosterBird via the support or contact link at rosterbird.com or from within the Slack app, providing the last four digits of the card, the charge date, and amount. Their support team can review your account, clarify the billing, and advise whether a refund or credit is possible under their current refund policy; if you suspect fraud and can’t locate any account, contact your bank or card issuer.

Why do I see a small or temporary RosterBird charge that later disappears?

RosterBird, like many SaaS providers, may place a small authorization hold on your card when you first add or update a payment method. This is not a real charge but a temporary check to confirm the card is valid and will typically drop off or convert to $0 within a few business days. Only posted invoices for your subscription plan represent actual billed charges.

Can individual employees be charged directly by RosterBird, or is it always the company?

RosterBird is generally purchased at the workspace or organization level, so charges usually appear on the card that your company admin used for the subscription, not on individual employees’ personal cards. If you see a RosterBird charge on a personal card, verify whether you used that card to trial or set up an account for a side project, team, or testing workspace. If you don’t recognize any association with RosterBird, gather the transaction details and contact their support and/or your bank to investigate.

Where can I find past RosterBird invoices and receipts for accounting or reimbursement?

Invoices and receipts for RosterBird are typically available in the billing section of the account that manages your Slack workspace integration. A workspace owner or billing admin can log in through Slack or rosterbird.com, open the billing or invoices tab, and download past invoices as PDFs for expense tracking or reimbursement. If you cannot access the admin account, ask your Slack workspace owner or finance/operations contact to retrieve them for you.

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