Rozzis

Restaurant96% confidence

Rozzis is an Australian fast‑casual Italian restaurant and café chain offering pizza slices, pasta, focaccias, salads, breakfast dishes and coffee in shopping centres and busy urban locations.

Carnegie, VIC, Australia

About Rozzis

Rozzis is an Australian fast‑casual Italian restaurant and café chain, with locations in major shopping centres and high‑street precincts such as Carnegie, VIC. They serve pizza slices, made‑to‑order pizzas, pasta, focaccias, salads, breakfast dishes and a full café menu including espresso coffee, cold drinks and desserts. Rozzis caters to dine‑in, takeaway and, at many sites, online ordering and delivery through their own ordering system or third‑party delivery partners.

A Rozzis charge may appear on your bank or card statement when you pay for a meal in‑store, place a takeaway or delivery order, purchase a gift card, or pay a catering invoice. You may also see a charge linked to an online order placed via their website (rozzis.com.au) or a partner like Uber Eats, DoorDash or Menulog, where the descriptor can still show as “ROZZIS” or a specific location such as “ROZZIS CARNEGIE”. Some banks show a pre‑authorisation hold when you start a tab, place an order online, or add a tip; this can temporarily appear as a separate or higher amount until the final transaction settles.

If you’re unsure about a Rozzis charge, start by checking recent receipts, email confirmations for online orders, and food‑delivery app order history for the same date and amount. Visit rozzis.com.au to identify the exact store location and use the listed phone number or contact form to query a transaction; staff can usually confirm a charge using the date, time, amount and last four digits of your card. For issues like incorrect amounts, duplicate charges or disputed tips, contact the restaurant first, then your bank or card issuer if it can’t be resolved; authorisation holds or pending transactions typically drop off within a few business days if they are not completed.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Rozzis.

  1. ROZZIS CBD PTY LTD MELBOURNE AUS

Frequently Asked Questions

Why do I see a charge from Rozzis on my bank statement?

A Rozzis charge usually relates to a recent purchase of food or drinks at one of their restaurants or cafés, such as Carnegie in VIC. This can include dine‑in meals, takeaway, online orders via rozzis.com.au or food‑delivery apps, or the purchase of a Rozzis gift card. Check your receipts and delivery‑app history for an order on the same date and similar amount.

What are typical prices for Rozzis meals and why might the amount be higher than my bill?

Rozzis prices vary by location, but individual items like coffee and breakfast dishes are commonly in the AUD $4–$20 range, while pizzas and pasta mains often run between AUD $18–$30. Your final charge may be higher than the menu price if you added extras, sides, drinks, surcharges (such as public‑holiday or weekend surcharges) or a tip. Online orders can also include delivery and service fees from third‑party platforms.

Why is there a small or duplicate pending charge from Rozzis on my card?

Some Rozzis locations and delivery partners place a temporary pre‑authorisation hold to confirm your card, which can appear as a small or approximate amount separate from the final bill. This is common for online orders, tabs or pay‑at‑table systems and usually disappears within 3–5 business days once the real transaction settles. If a pending amount remains longer than a week, contact your bank and the Rozzis location noted on the charge.

How can I get a copy of my receipt or tax invoice for a Rozzis transaction?

If you paid in‑store, you can visit or call the specific Rozzis location (for example, Rozzis Carnegie) and provide the date, approximate time, amount and last four digits of your card so they can look up your receipt. For online or delivery orders, check your email for an order confirmation or your account history in the delivery app you used. Many locations can also email a tax invoice if you request it directly.

How do I dispute an incorrect Rozzis charge or request a refund?

Contact the Rozzis store that processed the transaction as soon as you notice a problem, using the location details listed on rozzis.com.au. Provide your receipt or a screenshot of the bank charge and explain whether the issue is a wrong amount, double charge, or an order you didn’t receive. If a refund is approved, it will usually be processed back to your original payment method and may take several business days to appear on your statement.

Can Rozzis charges come through under a different name or location on my statement?

Yes. Your statement might show the specific store name (such as “ROZZIS CARNEGIE”), a shortened merchant descriptor like “ROZZIS ITALIAN,” or the name of the shopping centre where the restaurant is located. If you ordered via a delivery partner, the descriptor may include both Rozzis and the platform’s name. Comparing the date and amount with your recent food and coffee purchases can help confirm the source.

Does Rozzis offer any subscriptions, loyalty programs or recurring charges?

Rozzis primarily operates on a pay‑per‑order basis and does not typically bill customers through automatic food subscriptions. However, some locations may run loyalty or rewards programs managed via an app or third party, where you create an account but are only charged when you place an order or reload credit. If you see recurring charges, check whether you’ve saved your card in a food‑ordering app that you or a family member use frequently for Rozzis orders.

How do I contact Rozzis about a charge I don’t recognise?

Go to rozzis.com.au and use the Locations or Contact page to find the phone number and contact details for the relevant store, such as the Carnegie, VIC restaurant. When calling or emailing, have the charge date, exact amount, card type and the descriptor from your statement ready so staff can locate the transaction. If the store can’t identify the charge, follow up with your bank or card issuer to report it as potentially unauthorised.

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