About Runway
Runway (formerly known as RunwayML) is an AI-powered creative software platform that provides tools for video editing, image generation, and other advanced media creation tasks in the browser. It is widely used by filmmakers, content creators, designers, and marketing teams to generate and edit visuals using machine learning models without requiring coding skills. Their offerings include various paid tiers such as the Pro plan, which unlock higher usage limits, advanced features, and additional export options.
A charge labeled like “NY Runwayml.com runway pro plan” on your card statement is most likely a subscription payment for a Runway Pro plan tied to your Runway account and email address. This could be a monthly or annual recurring subscription, or the first billing after a free trial or upgrade from a lower tier. In some cases, you may also see temporary authorization holds when adding or updating a payment method, which should fall off automatically if not converted into a full charge.
If you have questions about this charge, start by logging into your account at runwayml.com and checking the Billing or Subscription section for recent invoices and plan details. Ensure you review which workspace or team the subscription is associated with, especially if you collaborate with others. For disputes or refund questions, you can contact Runway’s support through their help center or support email listed on their site, providing the last four digits of the card, the billing date, and the exact amount so they can locate the transaction. If you don’t recognize the charge and cannot find a matching account, contact your bank or card issuer to investigate possible unauthorized use.