Question 1

Why do I see a charge from Rustica on my bank statement?

Accepted Answer

A Rustica charge typically comes from a visit to one of their Melbourne bakery–cafés for dine‑in or takeaway, or from purchasing bread, pastries, or coffee. It can also relate to a larger order such as catering, special-event platters, or a wholesale invoice paid by card. Check whether you visited a Rustica location (including the Queen & Collins CBD venue) around the transaction date or ordered via their website or a delivery partner.

Question 2

Why is the Rustica amount higher than a typical coffee or pastry purchase?

Accepted Answer

Higher-value Rustica charges are often due to group brunch bills, multiple items on a single receipt, catering platters, whole cakes, or bulk sourdough and pastry orders. If you hosted a meeting, shout, or event, someone may have used your card to pay for the table. Review any recent group outings or event orders and check email confirmations—catering and pre-orders are commonly documented by invoice or order email from Rustica.

Question 3

Why does my statement show “Rustica Queen & Collins” or another location name?

Accepted Answer

Rustica processes payments through each individual venue, so the descriptor on your statement usually reflects the specific store, such as “RUSTICA QUEEN & COLLINS” or another suburb/location name. If you’re unsure, think about where you were on the transaction date—particularly in the Melbourne CBD or inner suburbs where Rustica has venues. Matching the location name with where you were is often the quickest way to confirm the charge.

Question 4

Can Rustica place a temporary hold or pending charge on my card?

Accepted Answer

In most cases, Rustica charges your card only for the final bill amount at the time of payment. However, some banks may first show the transaction as a “pending” or “authorisation” amount before it settles, which can look like a duplicate charge. This should automatically update to a single, final charge within a few business days; if it doesn’t, contact your bank and Rustica with the transaction details.

Question 5

How can I get a copy of my Rustica receipt or tax invoice?

Accepted Answer

If you need a receipt, contact the specific Rustica venue you visited or reach out via the Contact form at rusticasourdough.com.au with the date, approximate time, amount, and last four digits of your card. The team can usually locate the transaction in their point‑of‑sale system and email you a copy tax invoice. For online or pre‑order purchases, check your email (including spam/junk folders) for order confirmations sent at the time of purchase.

Question 6

What should I do if I don’t recognise a Rustica charge or think I was billed incorrectly?

Accepted Answer

First, verify with family members or colleagues who may have used your card for a Rustica purchase, and review any recent café visits or catering orders. If the charge is still unfamiliar or seems incorrect, contact Rustica directly with the transaction details so they can investigate and, if needed, issue an adjustment or refund. If you suspect fraud or can’t resolve it with the venue, notify your bank immediately to block your card and begin a dispute process.

Question 7

How do I contact Rustica about a billing or payment issue?

Accepted Answer

Go to rusticasourdough.com.au and use the Contact page to submit a message, or visit the Locations page to find phone and contact details for the specific store you visited. When you reach out, include the transaction date, exact amount, how you paid (card type), and any supporting information such as order confirmations. Providing clear details helps Rustica’s team quickly look up your payment and resolve billing questions.

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