Rustici Software

Software95% confidence

Rustici Software is a software company specializing in eLearning standards support, providing tools and platforms for SCORM, xAPI, AICC, and cmi5 compliance and content interoperability.

Franklin, TN
rusticisoftware.com
Owned by Learning Technologies Group plc

About Rustici Software

Rustici Software is an eLearning technology company based in Franklin, Tennessee, focused on making learning content and learning systems work well together. They build tools and platforms that handle eLearning standards such as SCORM, xAPI (Tin Can API), AICC, and cmi5, helping learning management systems (LMSs), content libraries, and training platforms achieve content interoperability and standards compliance. Their main products include SCORM Cloud (a hosted service for importing, testing, and delivering eLearning content), SCORM Engine (an embeddable player for LMSs and platforms), Content Controller (for centrally hosting and licensing content to multiple clients), and Rustici Driver (a content player and connector that packages and launches courses using various standards).

A Rustici Software charge may appear on your bank or card statement if you or your organization use any of their services or products. Common scenarios include monthly SCORM Cloud subscriptions, usage-based fees for registrations or storage, annual or multi‑year license payments for SCORM Engine or Content Controller, or one‑time setup and professional services fees. You may also see a charge after upgrading from a free SCORM Cloud account to a paid tier, after exceeding free usage limits, or following a trial period that converted to a paid plan. In some cases, your statement may show the descriptor "RUSTICI SOFTWARE", "RUSTICISOFTWARE.COM", or a similar variation, and you might see temporary authorization holds when you first add or update a payment method.

To verify or resolve questions about a Rustici Software charge, start by logging into your Rustici product account (such as SCORM Cloud) and checking the Billing or Account section for recent invoices and subscription details. Compare the billing date, amount, and payment method to the transaction on your statement; many invoices can be downloaded directly from your account portal. If you still have questions, contact Rustici Software through the support or contact links at rusticisoftware.com, or use the billing/support email listed in your account or invoice. When you reach out, include the last four digits of the card, the charge date, amount, and any invoice or account ID so they can quickly look up the transaction, clarify whether it’s a subscription renewal, usage overage, or license fee, and help with refunds or cancellations when appropriate.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Rustici Software.

  1. RUSTICI SOFTWARE LLC FRANKLIN TN

Frequently Asked Questions

Why am I seeing a Rustici Software charge on my card or bank statement?

You’re likely being billed for an eLearning-related product such as SCORM Cloud, SCORM Engine, Content Controller, or Rustici Driver. This could be a monthly SCORM Cloud subscription, a usage-based fee for course registrations or storage, or an annual license renewal for one of their enterprise products. Check with your training, HR, or LMS team—many organizations centralize these accounts under a shared company card.

What billing models does Rustici Software use, and what amounts are common?

Rustici Software typically bills SCORM Cloud customers on a monthly subscription that scales based on usage (for example, number of course registrations or active users, with higher tiers at higher usage levels). Enterprise products like SCORM Engine and Content Controller are usually billed annually or on multi‑year contracts, often via invoice rather than self‑service card payment. Common patterns you might see are consistent monthly amounts for SCORM Cloud plans or larger, less frequent charges (quarterly or annually) for license renewals or professional services.

How do I cancel or downgrade my SCORM Cloud or other Rustici Software subscription?

For SCORM Cloud, you can typically manage or cancel your subscription by logging into your account, going to the Billing or Account section, and choosing the option to change plan or cancel. Changes usually take effect at the end of your current billing period, and you will retain access until that date. For SCORM Engine, Content Controller, or other contract-based products, you’ll need to contact Rustici Software directly or speak with your account manager to adjust or terminate your agreement according to the terms in your contract.

Why did I get charged after a trial or after downgrading my plan?

If you started on a free or trial plan and added a payment method, your account may automatically convert to a paid subscription at the end of the trial unless you cancel beforehand. Downgrading a plan often schedules the change for the next billing cycle, so you may see one more charge at the higher tier before the lower plan takes effect. Check your account’s Billing or Subscription page for your next renewal date and the plan currently scheduled for renewal.

How can I request a refund or dispute a Rustici Software charge?

First, verify the charge in your Rustici account or locate the corresponding invoice so you know which product and period it covers. If you believe the charge is an error—such as an unintended renewal, duplicate billing, or a charge after timely cancellation—contact Rustici Software via the support or billing email listed on rusticisoftware.com and provide the date, amount, and last four digits of the card along with your account or invoice ID. They can review the transaction against their billing records and, where appropriate and in line with their policies or your contract, issue a credit or refund or adjust future billing.

Why do I see a small or temporary Rustici Software charge (like $0 or a low amount)?

Rustici Software or their payment processor may place a small authorization hold when you first add or update a credit card, or when verifying your payment method. This is not a true charge and should either disappear or be reversed on your statement within a few business days. If a small pending amount remains for longer than a week, contact your bank or Rustici Software support with a screenshot so they can confirm the status.

Can I get an invoice or receipt for a Rustici Software payment?

Yes. For self‑service products like SCORM Cloud, invoices and receipts are usually available in your account’s Billing or Invoices section, where you can download PDF copies for each billing period. For contract-based products, your organization’s billing contact or finance team may receive invoices directly by email. If you cannot locate a specific invoice, reach out to Rustici Software’s billing or support team with the transaction date and amount so they can resend it.

How do I confirm which account or team at my company is tied to this Rustici Software charge?

Start by asking your learning & development, HR, or IT teams whether they use SCORM Cloud, SCORM Engine, Content Controller, or other Rustici tools, as these purchases are often managed centrally. If no one recognizes the charge, contact Rustici Software via their website and provide the charge details; while they cannot share confidential account data, they can usually confirm the organization or account name associated with the payment based on your transaction information. This can help you route the expense correctly or determine if the charge is unauthorized.

This merchant is in the Software category

Browse all

Related Merchants

Google
Trello
Dext
Atlassian
OpenAI

Compare Rustici Software

vsGooglevsTrellovsDext

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you