Question 1

Why am I seeing a Safety Stride charge on my card when I haven’t bought anything online?

Accepted Answer

Safety Stride primarily sells to homeowners, trades, strata managers, and commercial clients, so the charge may come from materials ordered for building or maintenance work rather than a personal online purchase. Builders, contractors, or strata managers sometimes use a client or company card to pay for stair nosing or non-slip tape on your property. Check any recent renovation, repair, or safety-compliance work that has been carried out and ask the contractor if Safety Stride was their supplier. If you’re still unsure, contact Safety Stride through their website with the transaction date and amount for clarification.

Question 2

What are typical Safety Stride charge amounts and how are they billed?

Accepted Answer

Safety Stride transactions are usually one-time charges tied to a specific order or invoice rather than monthly subscriptions. Smaller orders of non-slip tape or a few stair nosings may appear as charges from around AUD $50–$200, while larger commercial or strata orders can be several hundred dollars or more, depending on quantity and specification. The final amount should match a tax invoice, quote, or order confirmation you’ve received from Safety Stride or from your contractor. If the figure doesn’t match any documentation you have, contact Safety Stride or your builder to confirm the breakdown of costs.

Question 3

Does Safety Stride offer subscriptions or recurring billing for their products?

Accepted Answer

Safety Stride does not generally operate on a consumer-style subscription model; most customers are billed per order or per project. However, some commercial or trade clients may have repeat standing orders or periodic invoicing arrangements for ongoing maintenance or multi-stage projects. If you see recurring charges, check whether your business or strata has set up regular restocking of non-slip products or staged deliveries for a larger job. You can ask your account manager or Safety Stride directly to confirm whether any recurring supply arrangement is in place.

Question 4

Why do I see a pending or duplicate Safety Stride charge on my bank statement?

Accepted Answer

A pending or duplicate-looking amount is often a temporary pre-authorisation performed by your bank when you place an order or update your card details. The pre-authorisation verifies funds and may appear as a separate ‘pending’ Safety Stride transaction before dropping off, leaving only the final settled charge. This temporary hold usually clears within a few business days, depending on your bank’s policies. If both the pending and final charges post and you are actually debited twice, contact Safety Stride with your order details and then notify your bank to investigate a refund of any duplicate payment.

Question 5

How can I get a copy of my Safety Stride invoice or order receipt?

Accepted Answer

If you ordered through safetystride.com.au, an invoice or order confirmation is typically emailed to the address you provided at checkout, and may also be accessible through any customer or trade account you created. For phone or trade-account orders, the invoice is usually sent to the nominated business or accounts-payable email address on file. If you can’t locate it, use the contact form or listed email on safetystride.com.au and provide your business name, approximate order date, and charge amount so they can look it up. Having the last four digits of the card used and the exact transaction amount will help them find your record more quickly.

Question 6

How do I change, cancel, or return a Safety Stride order and get a refund?

Accepted Answer

Order changes or cancellations are usually easiest if requested before the goods are cut to size, customised, or dispatched, so contact Safety Stride as soon as possible via their website or phone. For standard, unused items, they may accept returns subject to their returns policy, which can include restocking fees and conditions that products are undamaged and in resalable condition. Custom-cut stair nosing or made-to-measure items are often non-returnable once manufactured, so refunds may be limited to errors or defects. Always review their current returns and warranty terms on safetystride.com.au, and keep your invoice handy when requesting a refund or exchange.

Question 7

How do I dispute a Safety Stride charge that I believe is incorrect or fraudulent?

Accepted Answer

Start by confirming that no one else with access to your card (family members, employees, strata or building managers) authorised a Safety Stride purchase on your behalf. If no one recognises the transaction, contact Safety Stride via the contact details on their website and provide the date, amount, and any reference numbers from your statement so they can check their records. If they cannot locate a matching order or you still believe the charge is unauthorised, immediately notify your bank or card issuer and follow their dispute or chargeback process. Your bank may issue a provisional credit while they investigate and will liaise with the merchant if further documentation is needed.

Question 8

Can I pause future orders or stop my business from being billed by Safety Stride?

Accepted Answer

If your company or strata has ongoing supply or scheduled deliveries with Safety Stride, contact your Safety Stride account representative or their main support channel to adjust or pause future orders. Provide your company name, account number (if applicable), and recent invoice details so they can identify any standing orders or recurring purchase arrangements. For one-off web orders, no further billing occurs once that order is settled, unless you or your organisation place a new order. Ensure your internal purchasing or maintenance team is aware of any changes so they don’t unintentionally submit new purchase orders to Safety Stride.

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