Question 1

Why do I see a Sagebrush & Silver charge on my card when I visited Fox Studios?

Accepted Answer

Sagebrush & Silver operates as an on-lot café at the Fox Studios backlot in Moore Park, so any card purchase you made for coffee, food, or drinks there will show up as a Sagebrush & Silver transaction. Even if someone else paid at the counter (for example, a producer or colleague), the charge may appear on your card if you tapped or inserted your card at the terminal for your share of the bill. Check with your production office or colleagues if multiple people were ordering together around that date.

Question 2

What are typical amounts for Sagebrush & Silver charges?

Accepted Answer

Individual Sagebrush & Silver transactions are often modest café-style amounts, such as a few dollars for coffee, around $10–$25 AUD for a light meal and drink, or higher totals for multiple people or catering-style orders. If you see several small charges on the same day, they may reflect separate visits (for example, morning coffee and a later lunch). Larger amounts may indicate group catering, staff shout rounds, or production-related orders charged to a single card.

Question 3

Why is there a small pending Sagebrush & Silver charge that later disappeared?

Accepted Answer

Some banks show an initial authorization hold when your card is first processed at Sagebrush & Silver, especially for contactless payments. This can look like a duplicate or small temporary amount that appears as “pending.” Once the final transaction is settled, the authorization hold is usually released automatically within a few business days and should no longer show as a completed charge.

Question 4

Can Sagebrush & Silver set up recurring or subscription-style charges on my card?

Accepted Answer

Sagebrush & Silver generally processes one-time, in-person café transactions and does not typically offer consumer subscription plans or recurring billing like a streaming service would. The only time you might see repeated similar amounts is if you regularly pay for coffee or meals there on different days. If you notice identical charges posting on a fixed schedule without corresponding visits, contact the café and your bank to investigate potential card misuse.

Question 5

How can I get a receipt or tax invoice for my Sagebrush & Silver purchase?

Accepted Answer

If you didn’t receive a printed receipt at the time of purchase, you can usually request a copy by contacting Sagebrush & Silver via the details on sagebrushandsilver.com or through the studio’s general contact line. Be prepared to provide the date, approximate time, total amount, and the last four digits of the card used so staff can look up the transaction in their point-of-sale system. Many customers who pay via Apple Pay or Google Pay can also find transaction details directly in their digital wallet app.

Question 6

What should I do if I don’t recognize a Sagebrush & Silver charge?

Accepted Answer

First, check whether you or someone authorized on your card was recently at Fox Studios or in Moore Park and may have used the card at the café. Review your email, calendar, and digital wallet for visits or studio meetings on that date. If you still don’t recognize the charge, reach out to Sagebrush & Silver (using contact details on sagebrushandsilver.com) with the transaction information; if it appears fraudulent or cannot be located, contact your bank or card issuer immediately to dispute the charge and request a new card if necessary.

Question 7

Can I get a refund or adjustment for an incorrect Sagebrush & Silver charge?

Accepted Answer

If you believe you were overcharged, double-charged, or charged the wrong amount at Sagebrush & Silver, contact the café as soon as possible with your receipt or statement details. In many cases, staff can verify the transaction in their system and issue a partial or full refund back to your original payment method if an error is confirmed. If you cannot resolve it directly with the café, your bank or card issuer may be able to assist with a chargeback or dispute.

Question 8

How do I contact Sagebrush & Silver about a charge on my statement?

Accepted Answer

Visit sagebrushandsilver.com to find the most up-to-date contact information, such as phone numbers, email addresses, or enquiry forms. When you reach out, include the transaction date, exact amount, card brand (e.g., Visa, Mastercard), and the last four digits of your card so they can locate the payment in their system. If you’re on the Fox Studios backlot, you may also be able to speak with a manager in person during business hours about your billing question.

Sagebrush & Silver

About Sagebrush & Silver

Bank Statement Variations

Frequently Asked Questions