Salesmachine

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Salesmachine is a customer success and revenue platform that helps SaaS and subscription businesses track customer health, score leads, automate workflows, and reduce churn through real-time usage analytics and engagement tools.

Cambridge, Massachusetts
salesmachine.io

About Salesmachine

Salesmachine is a customer success and revenue platform designed primarily for SaaS and subscription-based businesses. Based in Cambridge, Massachusetts, it provides tools to monitor customer health scores, analyze product usage in real time, and orchestrate automated workflows across onboarding, expansion, and renewal stages. Companies use Salesmachine to identify at-risk accounts, surface high-intent leads for sales teams, and coordinate customer success activities in one integrated system.

A Salesmachine charge may appear on your bank or card statement if your company (or employer) has subscribed to their software platform or purchased an add-on module or usage-based upgrade. Charges are typically recurring monthly or annually for a subscription plan, but you may also see one-time fees for implementation, onboarding services, or plan adjustments. In some cases, you might see a temporary authorization or small test charge when first adding a payment method, upgrading a plan, or changing billing details; these usually clear automatically within a few business days. Statement descriptors may look like “SALESMACHINE,” “SALESMACHINE.IO,” or similar variations including their web domain.

If you do not recognize a Salesmachine charge, first check with your internal finance, operations, or customer success team to see if your organization is using Salesmachine for customer analytics or revenue operations. Then log into your Salesmachine account (or ask the account owner) to review the Billing or Subscription section for invoices, receipts, and upcoming renewal dates. For unresolved questions, use the contact or support options at salesmachine.io to reach their team with your company name, billing email, invoice number, and the last four digits of the card charged; they can confirm what the charge is for, adjust your plan, help cancel or downgrade, or advise on any refund or dispute process.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Salesmachine.

  1. SALESMACHINE CAMBRIDGE MA

Frequently Asked Questions

Why am I seeing a recurring Salesmachine charge on my card?

Salesmachine operates on a subscription model, so most charges are monthly or annual fees for access to their customer success and revenue platform. Your company may have an active plan that bills automatically on the same day each cycle, plus possible extra charges if you’ve added seats, reached a higher usage tier, or purchased additional features. Check the Billing section in your Salesmachine account or ask your finance/ops team to confirm your current subscription and renewal date.

What are typical Salesmachine subscription amounts?

Salesmachine pricing generally depends on your plan level, number of users, and/or tracked customers or events, so amounts can vary widely between small startups and larger enterprises. It’s common to see recurring charges that align with B2B SaaS pricing (for example, in the low hundreds to several thousands of dollars per month for business accounts). To see your exact pricing, log into your account and go to Billing or visit the pricing page on salesmachine.io with your work email.

How do I cancel or downgrade my Salesmachine subscription?

To cancel or change your Salesmachine subscription, log into your admin account and navigate to the Billing or Subscription section, where you can usually downgrade your plan or disable auto-renewal. If you don’t see a self-serve option—common for custom or enterprise contracts—use the contact or support form on salesmachine.io or your assigned customer success manager to request cancellation. Be sure to review your contract or terms for notice periods and whether your plan renews automatically at the end of the current term.

Why was I charged by Salesmachine after I thought I cancelled?

Salesmachine typically bills at the start of each billing period, and cancellations usually take effect at the end of the current term rather than immediately. If you cancelled after a renewal date, your account may remain active and billable until that cycle ends per your agreement. Check your cancellation confirmation email and your Billing page to verify the effective date, and contact Salesmachine support if you believe you were billed in error.

How can I request a refund for a Salesmachine charge I don’t recognize?

First, confirm internally that no one on your team created or upgraded a Salesmachine account using your company card or email. If the charge is still unfamiliar or appears to be a mistake, contact Salesmachine via the support or contact form on salesmachine.io and provide the transaction date, amount, card brand and last four digits, and your billing email. They can look up the charge, explain what it covers, and let you know if it qualifies for a refund under their current billing and contract policies.

Why do I see a small or pending Salesmachine amount (like a temporary hold)?

Salesmachine, like many SaaS providers, may place a temporary authorization on your card when you first add a payment method, update card details, or initiate an upgrade to verify the account. These amounts can appear as small or odd figures and are not final charges; they usually drop off automatically within a few business days once your bank releases the hold. If a pending authorization remains for longer than your bank’s standard timeframe, contact your bank first, then Salesmachine support if needed.

How do I get a copy of my Salesmachine invoice or receipt for this charge?

Log in to your Salesmachine admin account and navigate to the Billing, Invoices, or Payments section, where you can typically download past invoices and receipts in PDF format for accounting purposes. If you don’t have admin access, ask your company’s account owner or finance contact to retrieve the document. When that’s not possible, reach out through salesmachine.io with your company name, billing email, and charge details so they can resend the invoice to an authorized contact.

What should I do if my Salesmachine charge amount suddenly increased?

An increased Salesmachine charge can result from upgrading to a higher plan, adding more users or accounts, enabling new features, or moving into a higher usage tier. Review your recent changes in the Billing or Usage section of your Salesmachine account to see what triggered the new amount. If you didn’t intend to upgrade or your usage unexpectedly spiked, contact Salesmachine support to discuss options such as reverting your plan, adjusting limits, or clarifying your contract terms.

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