San Telmo is an Argentine-style steakhouse and restaurant located in Melbourne, Victoria, Australia, known for its wood-fired parrilla grill, premium beef cuts, and South American–inspired sides and wines. The restaurant focuses on shared plates, grilled meats, and an extensive wine and cocktail list, offering both casual dining and special-occasion experiences. Guests can dine in, book group events, or enjoy set menus and chef’s selections, all centred around Argentine grilling techniques and locally sourced produce.
A San Telmo charge on your bank or card statement usually relates to a visit to the restaurant for food and drinks, including dine‑in meals, bar tabs, or group bookings. The amount may reflect à la carte orders, shared plates, set menus, or tasting menus, plus any surcharges such as weekend or public‑holiday surcharges or card processing fees. In some cases, you may see a pre‑authorization hold when you provide a card to start a tab or secure a booking; this temporary amount is typically released by your bank within a few business days and replaced by the final charge once your bill is closed.
If you’re unsure about a San Telmo charge, first check recent restaurant visits, group dinners, or bar tabs in Melbourne around the charge date, and ask anyone who may share your card (family members or business colleagues). Look for an email confirmation or receipt from San Telmo, or check your calendar for a reservation made via their online booking system. To resolve questions, you can contact the restaurant directly via the details on santelmo.com.au (phone or email), providing the transaction date, exact amount, and the first/last 4 digits of the card; staff can usually locate the bill, explain the items, and send a copy receipt or correct any billing errors where appropriate.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to San Telmo.
Why do I see a San Telmo charge on my statement when I only left my card for the bill?
San Telmo typically takes your card at the end of your meal to process the final bill, which then appears as a single restaurant charge on your bank or card statement. If you opened a tab at the bar or provided a card when you were seated, the restaurant may place a temporary pre‑authorization, which is later adjusted to the final spend. Your statement will usually only show the final captured amount after tips, surcharges, and any adjustments.
What are typical charge amounts from San Telmo?
San Telmo is a mid‑ to high‑end Argentine steakhouse, so individual à la carte meals with drinks often range from around AUD $60–$120 per person, depending on cuts of meat and beverages ordered. Shared dinners, steaks for two, or tasting menus can lead to higher totals, especially for groups, sometimes several hundred dollars for a table. Charges may also include public‑holiday or Sunday surcharges, plus a small card processing fee depending on your payment method.
Why is there a pending or duplicate-looking San Telmo charge on my card?
When you start a bar tab, provide a card to secure a reservation, or pay with certain cards, San Telmo may perform a pre‑authorization (a temporary hold) to confirm your card is valid. Your bank or card issuer may show this hold as a “pending” or duplicate amount until the final bill is processed. The pre‑authorization is usually released automatically within a few business days, leaving only the final settled charge; if it doesn’t drop off, contact your bank and, if needed, the restaurant with your transaction details.
How do I get a receipt or tax invoice for my San Telmo visit?
If you didn’t receive a printed receipt at the restaurant, you can request a copy by contacting San Telmo via the details on santelmo.com.au. Provide the date and approximate time of your visit, the amount charged, and the last four digits of your card so staff can locate your bill. They can usually email you a copy receipt or tax invoice for expense claims or record‑keeping.
How can I resolve an incorrect or unexpected amount charged by San Telmo?
Start by comparing the charged amount with what you remember ordering, including any tip you may have added and possible surcharges. If the total still seems incorrect, contact San Telmo directly as soon as possible with the transaction date, amount, and card details (first and last 4 digits); the team can pull up the docket, explain line items, and correct genuine billing errors by issuing a partial or full refund where appropriate. If you cannot resolve the issue with the restaurant, you can then speak to your bank or card provider about disputing the transaction.
Does San Telmo require deposits for bookings, and how do those charges appear?
For certain peak times, large groups, or special events, San Telmo may require a booking deposit or credit card guarantee, which can appear as a separate San Telmo charge on your account. Deposits are typically deducted from your final bill when you dine; if your group cancels late or doesn’t show, a cancellation fee may be charged according to their booking policy. Check your reservation confirmation email or contact the restaurant directly if you’re unsure whether a charge was a deposit, a cancellation fee, or your actual dining bill.
Can I get a refund from San Telmo if I was charged a no‑show or cancellation fee by mistake?
If you believe a no‑show or late‑cancellation fee was charged in error—for example, if you did attend your booking or you cancelled within the allowed timeframe—contact San Telmo with your booking confirmation and transaction details. They can review their reservation records, service notes, and POS history to verify what happened. If an error is confirmed, they can usually reverse or refund the fee back to your original payment method.
How do I contact San Telmo about a charge I don’t recognize?
Visit santelmo.com.au to find the restaurant’s current phone number and contact email, and reach out during their business hours. When you contact them, have ready the date of the charge, the exact amount, the name on the card, and the first and last four digits of the card number so they can search their system. They can confirm whether the charge came from their venue, explain what it relates to (e.g., dining bill, bar tab, deposit, or cancellation fee), and provide a copy of the receipt if needed.