Sanity

Software90% confidence

Sanity is a headless content management system (CMS) and content platform used by developers and organizations to structure, manage, and deliver digital content across websites and applications.

Oslo, Norway
sanity.io

About Sanity

Sanity (sanity.io) is a headless content management system (CMS) and content platform based in Oslo, Norway. It provides a real-time, API‑first “content lake” and a highly customizable editing interface (Sanity Studio) that developers and content teams use to model, manage, and deliver content to websites, apps, and digital products. Sanity is widely used by startups, agencies, and enterprises to power marketing sites, e‑commerce storefronts, editorial experiences, and multi‑channel content, with features such as structured content modeling, collaboration tools, role-based access control, and integrations with popular frameworks and services.

A Sanity charge on your bank or card statement typically relates to a subscription or usage fees for a Sanity project tied to your organization, employer, or a website/app you manage. Common reasons include monthly plan fees (e.g., a Team or Business plan), usage-based overages (such as API requests, bandwidth, or additional users), or add‑ons enabled in your Sanity account. You may also see a charge after a free tier or trial has ended, or if you recently upgraded from the free plan, added a new payment method, or consolidated multiple projects onto a paid plan.

To verify or resolve a Sanity charge, start by logging into your account at sanity.io and checking the “Billing” or “Plans & Billing” section for invoices, payment history, and the last four digits of the card on file. Look for email receipts sent from Sanity to the administrator email on your workspace or organization account. If you still have questions, you can contact Sanity through their support channels at sanity.io (Support/Help or Contact pages), or via the in‑app support if you’re an authenticated user; include the date, amount of the charge, and the last 4 digits of your card so they can locate the transaction. If you suspect unauthorized use, ask Sanity support to check for accounts using your email or card, and then follow up with your bank or card issuer if needed.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Sanity.

  1. SANITY.IO +4740080600 NO

Frequently Asked Questions

What are the typical Sanity charges I might see on my bank or card statement?

Sanity charges most commonly appear as monthly subscription fees for a specific project or workspace, usage-based overages, or charges tied to a Team or Business plan. Typical recurring amounts can range from small usage-based fees to a flat monthly rate for a paid tier, depending on your plan and traffic. The descriptor on your statement usually includes “SANITY” or “SANITY.IO.” To see the exact breakdown, log into sanity.io and open the Billing/Invoices section for your organization or project.

What subscription plans does Sanity offer and how are they billed?

Sanity offers a generous free tier plus paid plans (such as Team and Business) that add higher quotas, advanced features, SLAs, and support. Paid plans are usually billed monthly to the credit or debit card on file, based on your selected base plan plus any usage over the included limits (e.g., API requests, bandwidth, or additional seats). Pricing and plan details can change, so the most accurate current amounts are listed on sanity.io/pricing. Your monthly invoice in the dashboard shows how your final charge was calculated.

Why did I get charged by Sanity after using the free plan or a trial?

If you moved from the free plan to a paid plan, added paid features, or exceeded free usage quotas, Sanity may begin billing you at the start of your paid subscription period. Some workspaces also add a card during setup, which is only charged once your usage or selected plan passes the free tier limits. Check the Billing section of your Sanity organization to see when your plan was upgraded and what period the charge covers. You can also review automated emails from Sanity that usually announce plan changes or upcoming billing.

How do I cancel or downgrade my Sanity subscription so I don’t get charged again?

To cancel or downgrade, sign into sanity.io and go to your organization or project settings, then open the Billing or Plan section. From there you can change to a lower tier, move back to the free plan (if applicable for your usage), or cancel paid services so that future renewals are not charged. Changes usually apply from the next billing cycle; you’ll retain access to the paid features until your current period ends. Be sure to confirm the change is saved and watch for a confirmation email from Sanity.

How can I request a refund or dispute a Sanity charge I don’t recognize?

First, log into your Sanity account and verify which project or organization the charge belongs to and whether it’s tied to a valid subscription or overage. If you still believe the charge is incorrect, contact Sanity support via the Help/Support or Contact page at sanity.io, providing the charge date, exact amount, currency, and the last 4 digits of the card used. Sanity reviews refund requests case-by-case, typically for accidental upgrades, duplicate charges, or clear billing errors. If the card was used without your authorization, notify both Sanity support and your bank or card issuer immediately.

Why do I see a small or temporary Sanity charge (like $1 or a low amount) on my statement?

Sanity or its payment processor may place a small authorization hold when you add or update a payment method to verify that the card is valid. These test authorizations are usually for a very small amount (sometimes shown as $0–$1) and should automatically disappear or be reversed by your bank within a few business days. They are not actual subscription fees and won’t appear on your final Sanity invoice. If a small charge remains pending for an unusually long time, contact your bank and, if needed, Sanity support with a screenshot of the transaction.

How can I figure out which Sanity project or organization a particular charge is linked to?

Log into sanity.io with any email address you use for work or development and check the list of organizations and projects you belong to. In the Billing or Invoices area for each organization, compare the invoice amounts and dates to the charge on your statement until you find a match. The invoice will show the project name, billing period, plan, and any overages that make up the total. If you can’t find an associated account but still see a charge, contact Sanity support so they can search by card details (using only the last 4 digits and date/amount for security).

How do I contact Sanity about billing questions or account access issues?

For billing and account questions, start by logging into sanity.io and using the in‑app support/help links, which ensure your message is tied to the correct organization. You can also visit sanity.io and use the Support or Contact page to submit a ticket, including your workspace URL, organization name, and relevant invoice numbers. Business and enterprise customers may have access to priority or dedicated support via the channels listed in their contract. Avoid sending full card numbers or sensitive payment data—only share the last 4 digits and a redacted screenshot if needed.

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