Question 1

Why do I see a charge from Sannine Bathrooms on my bank statement?

Accepted Answer

A charge from Sannine Bathrooms usually relates to purchasing bathroom or kitchen products from their Roselands / Punchbowl showroom or paying a deposit for a renovation or custom order. This may include vanities, cabinets, showers, toilets, baths, tapware, or accessories. The amount often matches a quote, tax invoice, or progress payment you approved in-store or over the phone.

Question 2

What are typical amounts Sannine Bathrooms charges, and why might they be split into multiple payments?

Accepted Answer

Sannine Bathrooms transactions can range from smaller purchases for accessories (often a few hundred dollars) to larger invoices for full bathroom packages or custom cabinetry (which may be several thousand dollars). It’s common for larger projects to be broken into a deposit and one or more balance payments—your invoice or contract will usually outline the payment schedule and amounts.

Question 3

Why did Sannine Bathrooms charge a deposit and then another amount later?

Accepted Answer

For custom-made vanities, cabinets, or full bathroom packages, Sannine Bathrooms often takes a deposit to confirm your order and begin manufacturing or reserving stock. The remaining balance is typically charged when the goods are ready for collection, before delivery, or at a defined stage of your renovation. Check your quote or tax invoice for the agreed deposit percentage and final payment due date.

Question 4

How can I get a copy of my Sannine Bathrooms receipt or invoice to verify this charge?

Accepted Answer

If you’ve misplaced your paperwork, you can request a copy of your invoice or receipt directly from Sannine Bathrooms. Contact them using the phone number or contact form listed on sanninebathrooms.com.au and provide your name, mobile number, approximate purchase date, and the last four digits of the card used. They can usually email or print a copy of your invoice showing what was purchased and how much was charged or still owing.

Question 5

Does Sannine Bathrooms offer refunds or returns if I no longer need the items?

Accepted Answer

Refunds and returns depend on the product type and condition. Standard, unopened stock items may be returnable within a set period, subject to a restocking fee, while custom-made or specially ordered products are often non-refundable once production has started. To discuss a possible refund or exchange, contact Sannine Bathrooms with your invoice number and they will explain the options and any applicable fees according to their store policy.

Question 6

Can I cancel or change my Sannine Bathrooms order after I’ve paid a deposit?

Accepted Answer

For custom or made-to-measure items, cancellation after paying a deposit may not be fully refundable because materials and manufacturing may have already been committed. In some cases, changes to colours, sizes, or configurations are possible if requested early, but they may incur additional costs or extend lead times. Contact Sannine Bathrooms as soon as possible with your order details to see what changes or cancellations are still possible.

Question 7

Why do I see a pending or small temporary charge from Sannine Bathrooms?

Accepted Answer

A small or pending charge can appear when Sannine Bathrooms processes your card to confirm funds, especially for phone orders or when updating payment details. This authorization hold is controlled by your bank and usually drops off or converts to the final invoice amount within a few business days. If a small pending amount remains for more than a week, contact your bank and Sannine Bathrooms with the date and amount for clarification.

Question 8

How do I contact Sannine Bathrooms if I don’t recognise this transaction?

Accepted Answer

Visit sanninebathrooms.com.au and use the published phone number or contact form to reach their team, or visit their Roselands / Punchbowl showroom during business hours. Provide the exact amount, date of the charge, and the name appearing on your card so they can locate the transaction in their system. They can confirm what was purchased, which invoice it relates to, and whether the charge was a deposit, final payment, or adjustment.

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