Question 1

Why does my statement show a charge from "TST* SANTE" instead of just Santé or The Ritz-Carlton?

Accepted Answer

The prefix "TST*" indicates that your payment was processed using Toast, a restaurant point-of-sale system, while the actual merchant is Santé, the Mediterranean restaurant inside The Ritz-Carlton, Pentagon City. The descriptor combines the processor and the restaurant name, so a visit to Santé may appear as "TST* SANTE" on your card statement.

Question 2

What types of purchases typically result in a charge from Santé?

Accepted Answer

Charges from Santé typically come from dining experiences such as breakfast, lunch, dinner, brunch, afternoon tea, or drinks at the bar and lounge. Your bill may include food, beverages, taxes, and gratuity; if you were staying at The Ritz-Carlton, Pentagon City, the restaurant check might also have been transferred to your room folio and then charged in a lump sum at checkout.

Question 3

Can Santé place a temporary authorization hold on my card, and why might the final amount differ?

Accepted Answer

Yes. Like many hotel and fine‑dining restaurants, Santé may place a temporary pre‑authorization hold on your card when you open a tab or when a server runs your card before gratuity is added. The final amount can differ from the initial hold once tip and any last‑minute items are included. The hold should fall off automatically within a few business days, leaving only the final settled charge.

Question 4

How can I get a copy of my receipt from Santé to verify a charge?

Accepted Answer

To obtain a copy of your receipt, contact Santé or The Ritz‑Carlton, Pentagon City and provide the visit date, approximate time, name on the reservation or room, and the last four digits of the card used. The restaurant team can usually retrieve an itemized check from their Toast POS records and email or print it for you.

Question 5

How do I request a refund or correction for an incorrect charge from Santé?

Accepted Answer

If you believe you were charged incorrectly—such as duplicate charges, wrong amount, or incorrect gratuity—reach out directly to Santé or the hotel’s food and beverage team as soon as possible. Provide details from your statement and any receipts you have; if an error is confirmed, they can issue a refund or adjustment through their POS system. If the issue cannot be resolved, you may then contact your card issuer to open a dispute.

Question 6

Does Santé offer any ongoing or recurring billing that could cause repeat charges?

Accepted Answer

Santé does not typically run subscriptions or recurring memberships; most charges are tied to single dining visits or events. If you see multiple similar charges, it may be due to visiting on multiple dates, separate checks for different meals during a hotel stay, or a room folio that aggregates several restaurant visits. Reviewing your hotel invoice and restaurant receipts should clarify the pattern.

Question 7

How can I confirm that a Santé charge is legitimate if I don’t remember dining there?

Accepted Answer

First, check whether you or an authorized card user recently stayed at or visited The Ritz‑Carlton, Pentagon City, or attended an event, conference, or reception there where catering might have been provided by Santé. Look through your calendar, emails, and travel records around the transaction date. If you still cannot place the visit, call the restaurant or hotel with the charge details—staff can verify whether a check was run on your card and provide more context.

Question 8

What is the best way to contact Santé about a billing or reservation question?

Accepted Answer

For billing or reservation questions, you can use the contact information on meetatsante.com or on The Ritz‑Carlton, Pentagon City’s dining page. Calling the restaurant or the hotel directly and asking for Santé works best for urgent billing issues, while email or online contact forms are suitable for non‑urgent inquiries, special events, or future reservations.

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