Santorini Cafe Restaurant is a local Greek-inspired café and restaurant located on the Terrigal Esplanade, serving casual Mediterranean and café-style meals to locals and beach visitors.
Terrigal, New South Wales, Australia
About Santorini Cafe Restaurant
Santorini Cafe Restaurant is a Greek-inspired café and casual dining restaurant located along the Terrigal Esplanade in Terrigal, New South Wales, Australia. The venue typically offers breakfast, brunch, lunch, and dinner options with a Mediterranean focus—think grilled meats, salads, seafood, mezze plates, and café staples such as coffee, pastries, and light meals. As a beachside spot, it often caters to both locals and visitors, with dine-in, takeaway, and sometimes phone-order options depending on the season and local trading practices.
A charge from “Santorini Cafe Restaurant” or a similar description on your bank or card statement usually relates to a food-and-beverage purchase made at the venue. This could be from dining in, takeaway, shared group bills, or bar/coffee purchases. In some cases, you may see multiple charges if you added items after the initial bill, split the bill between cards, or left a tip using the EFTPOS/credit card terminal. Some banks may also show a temporary authorization or pre-authorization hold (often for a rounded or slightly higher amount) before the final charge posts, especially if you opened a tab at the bar or the terminal temporarily checked your card.
If you don’t immediately recognize the charge, start by checking your receipts, text/email confirmations from any food delivery apps, and your calendar for recent visits to Terrigal or nearby areas. Ask family members or colleagues who might have used a shared card at the restaurant. To resolve questions, contact the restaurant directly by phone or by visiting in person during normal business hours; staff can look up your transaction by date, time, and amount on their point-of-sale system. For billing issues such as being charged twice, incorrect amounts, or tip discrepancies, the restaurant can usually reverse or correct the charge; if you can’t resolve it with them, contact your bank or card issuer to dispute or investigate the transaction.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Santorini Cafe Restaurant.
Why do I see a charge from Santorini Cafe Restaurant on my statement when I don’t remember eating there?
Santorini Cafe Restaurant is a Greek-inspired café and restaurant on the Terrigal Esplanade, so the charge typically relates to a food or drink purchase made in or around Terrigal. Check if you or anyone with access to the card recently visited Terrigal (for a beach day, holiday, or event) and may have stopped there for coffee, breakfast, lunch, or dinner. Also review any group outings where someone may have paid the bill and you reimbursed via card, or vice versa. If you still don’t recognize it, call the restaurant and ask them to confirm the transaction using the date, exact amount, and last four digits of your card.
What are typical charge amounts from Santorini Cafe Restaurant?
Common charges from Santorini Cafe Restaurant can range from small amounts (around AUD $5–$15) for coffee and pastries or takeaway snacks, through to AUD $20–$40 per person for sit-down meals, depending on food, drinks, and extras. Larger totals (AUD $60–$200+) may appear when paying for multiple guests, shared platters, or full meals with drinks. If the amount on your statement seems higher than expected, consider whether you covered a group bill, added a tip, or ordered multiple rounds during your visit.
Why did I see two similar charges or a pending charge from Santorini Cafe Restaurant?
Some banks display an initial pending authorization and then the final settled amount as two separate line items for a short time. This can happen if the restaurant’s EFTPOS or card terminal first checks your card, then completes the transaction when the bill is finalized or a tip is added. In most cases, the authorization hold will drop off automatically within a few business days, leaving only the final charge. If both amounts remain posted after several days, contact the restaurant with your receipt or visit them so they can check for a duplicate charge and arrange a reversal if needed.
Can Santorini Cafe Restaurant place a temporary hold or pre-authorization on my card?
Yes, depending on their payment terminal setup, the restaurant may place a small temporary authorization (often a few dollars or the approximate bill amount) to confirm your card is valid, particularly if you open a tab or start an order before the final total is known. This may appear as a separate “pending” transaction or a slightly different amount than your final bill. These holds are not actual charges and should clear automatically, usually within 3–5 business days. If a hold does not fall off after a week, contact your bank and, if necessary, the restaurant to verify the transaction.
How can I get a copy of my receipt or check what was included in the Santorini Cafe Restaurant charge?
To obtain a copy of your receipt, note the date, approximate time, and exact amount of the charge from your statement, then contact Santorini Cafe Restaurant by phone or in person. Staff can usually search their point-of-sale system using this information and reprint or email a copy of your tax invoice. This will show what items were ordered, any surcharges (such as weekend or public holiday surcharges), and any tip added. Having the receipt can help you verify that the amount charged matches what you agreed to pay.
How do I dispute an incorrect amount or request a refund from Santorini Cafe Restaurant?
If you believe you were charged the wrong amount, accidentally charged twice, or billed for items you did not receive, your first step should be to contact the restaurant directly. Provide the date, amount, last four digits of the card, and any receipts or bank screenshots you have so staff can locate the transaction and verify what happened. In many cases, they can process a partial or full refund back to your card or offer another resolution if an error is confirmed. If you cannot resolve the issue directly with them, contact your bank or card issuer to lodge a formal dispute, providing all supporting documentation.
Can I cancel or change a booking or prepayment with Santorini Cafe Restaurant and get my money back?
Some restaurants require a deposit or card guarantee for larger group bookings or peak times; if Santorini Cafe Restaurant took a booking fee or prepayment, their refund or cancellation policy will depend on the terms agreed when you booked. If you need to cancel or reduce numbers, contact the restaurant as early as possible to ask about their policy and whether your deposit can be refunded, partially refunded, or held as credit for a future visit. Be ready to provide your booking name, date and time of the reservation, and the last four digits of the card used. Any approved refunds are generally processed back to the original payment method within a few business days.
What should I do if someone else in my family used my card at Santorini Cafe Restaurant?
If a family member or colleague has access to your card or card details, they may have used it to pay for a meal or takeaway at Santorini Cafe Restaurant while in Terrigal. Check with anyone who might have had the card during the time of the transaction to confirm the purchase. If the card was used without your permission or you suspect your card details are compromised, contact your bank immediately to report potential fraud, request a new card, and have them investigate the transaction. You can also let the restaurant know so they are aware of the issue if your bank reaches out to them.