Scribe is a software company that provides tools to automatically capture and generate step-by-step process documentation and guides from user workflows.
Scribe (scribehow.com) is a software platform that automatically turns your on‑screen actions into ready‑to‑share step‑by‑step guides. Using a browser extension and desktop app, Scribe captures clicks and keystrokes, then instantly generates visual process documentation with annotated screenshots and instructions. Teams use Scribe to create SOPs, employee onboarding materials, customer support guides, and internal help content, reducing the time spent documenting processes manually. The company is based in San Francisco, CA and offers plans for individual professionals, small teams, and larger enterprises.
A Scribe charge on your bank or card statement usually relates to a paid subscription for their Pro, Team, or Enterprise plan, billed either monthly or annually. You may see a charge after upgrading from the free version, starting or ending a trial, adding more seats (users), or switching from monthly to annual billing. Charges can also appear when someone on your team accepts an invitation to a paid workspace, when your trial auto‑converts to a paid plan if not cancelled, or when a previously declined payment is re‑attempted. In rare cases, you might see a small temporary authorization or verification charge when first adding or updating a payment method.
To verify a Scribe charge, first log into your account at scribehow.com and go to your Billing or Workspace/Team settings to review your plan, billing history, and invoices. Check whether colleagues, an admin, or your IT department created a shared workspace that uses your card, and search your email for receipts from "Scribe" or "billing@scribehow.com." If you still don’t recognize the transaction, contact Scribe support through the Help/Support section in the app or via their support portal, providing the last 4 digits of the card, charge amount, and date (but never your full card number). For disputes, first try cancelling or downgrading your plan in your account settings and requesting a refund from Scribe before contacting your bank or card issuer.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Scribe.
What are the typical Scribe subscription prices that might show up on my statement?
Scribe offers a free plan and several paid tiers. Common individual and team subscriptions are often billed around $29 per user per month on a monthly plan, or at a discounted per‑user rate when billed annually. Larger teams and Enterprise plans are usually priced per seat under a custom or tiered agreement, so you may see higher amounts that reflect multiple users or annual billing in one lump sum. Always confirm current pricing and your exact plan details in the Billing section of your Scribe account at scribehow.com.
Why was I charged by Scribe after my free trial?
When you start a Scribe trial and enter payment details, the account is set to automatically convert to a paid plan at the end of the trial period unless you cancel beforehand. If you see a charge on or shortly after your trial end date, it likely reflects the first billing cycle of your chosen plan (monthly or annual). You can confirm your trial end date, current plan, and upcoming charges in your Billing settings inside Scribe. If you intended to cancel before the trial ended, contact Scribe support to ask about possible refund options.
How do I cancel or downgrade my Scribe subscription to stop future charges?
Log in to scribehow.com, go to your profile or workspace/organization settings, and open the Billing or Plan section. From there, you can downgrade to the free plan, remove paid seats, or cancel auto‑renew so you aren’t charged at the next billing date. You’ll generally retain access to paid features until the end of your current billing period, and then your account will revert to the free tier. If you manage a team or workspace, only an admin or billing owner can make these changes, so you may need to contact the person who set up the account.
Why do I see multiple or repeated Scribe charges in the same month?
Multiple Scribe charges in one period usually occur when you add users mid‑cycle, switch from monthly to annual billing, or start a new workspace under a different billing owner. You might also see a prorated charge when upgrading your plan, along with a separate adjustment or credit for unused time on your previous plan. Review your invoice details in the Billing section to see a line‑item breakdown of seats, dates, and any prorations. If the pattern doesn’t match your usage, reach out to Scribe support with the exact amounts and dates for review.
Does Scribe place temporary authorization holds or $0–$1 test charges?
Scribe or its payment processor may place a small temporary authorization when you first add or update a card to verify that the payment method is valid. These can appear as $0, $1, or a low-dollar pending transaction and should automatically disappear or be reversed by your bank within a few business days. These authorizations are not actual subscription charges and will not be included on your final invoice from Scribe. If an authorization remains pending for longer than a few days, contact your bank and then Scribe support with a screenshot of the transaction.
How can I get a refund for a Scribe charge I didn’t intend to make?
First, sign in to scribehow.com and check your Billing page to confirm the plan, renewal date, and whether the charge is for a monthly or annual renewal, an upgrade, or added seats. If you believe the charge is mistaken or you forgot to cancel before renewal, use the in‑app Help/Support option or Scribe’s support portal to submit a refund request, including the transaction amount, date, and the email associated with your account. Refunds are typically evaluated case‑by‑case based on timing, usage, and Scribe’s current refund policy, and may be partial or denied for long‑past renewals. If you suspect fraud (for example, you have no Scribe account at all), contact your bank or card issuer immediately after notifying Scribe.
How do I know which Scribe workspace or user is linked to this charge?
Charges are tied to the billing owner or admin of a specific Scribe workspace. Log in with the email address that likely holds the subscription and open Billing to see the workspace name, number of seats, and invoices. If you use multiple emails, try signing in with each, and search your inboxes for receipts or notifications from Scribe to identify the correct workspace. In a company setting, your finance or IT team may also have access to invoices listing the workspace and admin names.
How can I contact Scribe about a charge on my card or update my billing details?
To contact Scribe, log in to scribehow.com and click Help, Support, or the question‑mark icon to access their support center and submit a ticket. Include your account email, the last 4 digits of the card used, the exact amount, currency, and date of the charge, and any invoice numbers you have (but never send full card details). You can update your payment method, billing email, and company information directly in the Billing section of your account. For Enterprise customers, you may also have a dedicated account manager or success contact listed in your contract or welcome emails.