Question 1

Why do I see a Sea Swift charge on my card or bank statement?

Accepted Answer

A Sea Swift charge typically relates to marine freight, shipping, or logistics services—such as transporting goods to or from northern Australian coastal communities, barge services, or fuel and gas deliveries. The charge may be for a one‑off consignment, a regular commercial freight run, or settlement of an account invoice. Sometimes the payment is processed by head office in Cairns, so the description may show “SEA SWIFT CAIRNS QLD” or similar on your statement. If your business, community organisation, or employer uses Sea Swift, the charge may have been processed on a shared or corporate card.

Question 2

What are common Sea Swift charge amounts and how are they calculated?

Accepted Answer

Sea Swift pricing is usually based on a combination of factors: origin and destination, freight type, weight or volume (cubic meters), and any additional services such as storage, dangerous goods handling, or out‑of‑gauge cargo. Smaller personal consignments (e.g., boxes or small pallets) can range from tens to a few hundred AUD, while vehicle, building materials, or bulk freight shipments may be several hundred to several thousand AUD. Commercial customers may see consolidated invoice payments for multiple consignments rather than individual shipment charges. For an exact breakdown, refer to the invoice or quote linked to your consignment or account number.

Question 3

Does Sea Swift offer subscriptions or recurring billing, and why might I see repeat charges?

Accepted Answer

Sea Swift does not offer consumer “subscriptions” in the traditional sense, but commercial and community clients often have ongoing freight arrangements or account terms. If your organisation has a trading account with Sea Swift, you may see recurring monthly or periodic payments when invoices are settled via direct debit or card. Regular charges can also occur if you schedule repeating freight services (for example, weekly or fortnightly resupply runs). Check with your accounts department or Sea Swift’s accounts team if you see a pattern of repeat payments you don’t recognise.

Question 4

Why do I see a small or temporary Sea Swift charge (authorization hold)?

Accepted Answer

When you book freight or pay a deposit by card, Sea Swift or their payment processor may place an authorization hold to confirm your card is valid and has available funds. This can appear as a pending charge or a slightly different amount than your final invoice, especially if the exact freight weight or volume is not yet confirmed. Once the shipment details are finalised, the correct amount is captured and the original hold is released, usually within a few business days. If a pending charge remains for more than a week, contact your bank and Sea Swift’s accounts team for assistance.

Question 5

How can I cancel or change a Sea Swift booking and will I get a refund?

Accepted Answer

To cancel or amend a Sea Swift booking, you generally need to contact your local Sea Swift office or the customer service team using the phone numbers or contact forms on seaswift.com.au. Changes and cancellations are subject to Sea Swift’s booking and freight terms, including cut‑off times before vessel departure and any applicable cancellation or amendment fees. If your cargo has not yet been loaded or services not yet provided, you may be eligible for a partial or full refund, or a credit towards a future shipment. Always provide your booking reference, consignment number, and payment details so they can quickly locate your transaction.

Question 6

How do I request a refund or dispute a Sea Swift charge I believe is incorrect?

Accepted Answer

If you think you’ve been overcharged or billed in error, first locate your Sea Swift invoice, consignment note, or booking confirmation to compare the quoted and billed amounts. Then contact Sea Swift’s accounts or customer service team via the contact details on seaswift.com.au, providing your invoice/consignment number, transaction date, and the exact amount in question. They can review freight calculations (weight/volume), surcharges, and any additional service fees, and issue an adjustment, credit note, or refund if an error is found. If you cannot resolve the issue directly, you may also speak with your bank about a transaction dispute, but it is usually faster to clarify with Sea Swift first.

Question 7

How can I get a copy of my Sea Swift invoice or receipt for a charge I see?

Accepted Answer

If you paid at a depot or office, you may have been emailed or given a printed invoice or receipt at the time of booking or collection. For lost documents, contact your local Sea Swift office or use the enquiry form on seaswift.com.au and request a copy, providing your name, company (if applicable), approximate shipping date, route, and the last four digits of the card used. Commercial account customers can usually obtain statements and invoice copies through their company’s accounts contact or directly from Sea Swift’s accounts receivable team. Having the exact amount and date from your bank statement will help them quickly identify the correct transaction.

Question 8

What is the best way to contact Sea Swift about a mystery charge on my statement?

Accepted Answer

Visit seaswift.com.au and navigate to the Contact or Locations section to find phone numbers and email/contact forms for head office in Cairns and regional depots. For billing questions, ask for the accounts or finance department and quote the transaction amount, date, and any reference numbers shown on your statement. If the charge may relate to your employer or community organisation, you may also want to speak with your internal procurement or accounts team, as they may have made the booking on your behalf. Keeping copies of any booking confirmations, consignment notes, or prior invoices will speed up the investigation.

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