Secret Burger Kitchen is a smashburger-focused restaurant brand and ghost-kitchen concept known for heavily seasoned burgers, house-made sauces, wings, and loaded shakes.
Secret Burger Kitchen is a fast-casual burger brand that began as a ghost-kitchen concept and has grown into a small but expanding chain. Originating from a hotel kitchen in Tacoma, Washington, the brand focuses on highly seasoned smashburgers, proprietary SBK seasoning blends, house-made sauces, and indulgent sides like wings and loaded shakes. Its menus and marketing emphasize bold flavors, a casual vibe, and a “secret” feel to the brand experience. ([secretburgerkitchen.com](https://secretburgerkitchen.com/about?utm_source=openai))
A charge labeled “OTTER* SECRET BURGE” with a location of Los Angeles, CA likely reflects an order placed through Otter’s restaurant ordering/delivery infrastructure for Secret Burger Kitchen or a similarly named virtual kitchen using Otter’s platform. The “OTTER*” prefix indicates the payment processor/ordering aggregator, while the merchant portion (“SECRET BURGE…”) points to the underlying restaurant brand. These charges usually come from online delivery orders, takeout, or in some cases in-person orders processed through Otter-integrated POS systems, and may include service fees, tips, and taxes.
If you don’t recognize this charge, first check your food-delivery and restaurant-ordering apps (as well as email/SMS receipts) around the transaction date for an order from Secret Burger Kitchen or a similarly named burger concept. Verify the exact amount, date, and any associated tips or fees. If something still seems wrong, contact the restaurant via the website listed on your digital receipt or through the contact information on secretburgerkitchen.com, and also contact your delivery platform if you ordered through a marketplace. As a last resort, dispute the transaction with your card issuer after confirming that no one else with access to your card or account placed the order.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Secret Burger Kitchen.
Why does my statement show “OTTER* SECRET BURGE LOS ANGELES CA” instead of Secret Burger Kitchen?
The “OTTER*” prefix indicates that your payment was processed through Otter, a restaurant ordering and delivery platform. The merchant portion of the descriptor (“SECRET BURGE…”) is shorthand for Secret Burger Kitchen or a similarly named virtual kitchen. Even if you ordered through a delivery app, your bank may show the processor name plus the underlying restaurant name rather than the app’s brand.
What types of purchases usually result in a Secret Burger Kitchen charge?
Most Secret Burger Kitchen charges come from online or app-based orders for smashburgers, wings, sides, and shakes—either pickup or delivery. The final amount can include the food subtotal, sales tax, delivery or service fees (if ordered through a third party), and any tip you added at checkout.
I don’t live near Tacoma or Seattle—why am I seeing a Secret Burger charge from Los Angeles?
Secret Burger Kitchen operates as a ghost/virtual kitchen concept and may run out of host kitchens or partner locations in other cities via platforms like Otter. Your statement often shows the kitchen or processing location (for example, Los Angeles, CA), which can differ from the brand’s original or flagship location. Check your delivery and restaurant apps for a burger order around the transaction time that matches the amount.
How can I get a receipt or order details for this Secret Burger Kitchen charge?
Start by searching your email and SMS for order confirmations that mention Secret Burger Kitchen, SBK, or a similar name, as well as your food-delivery apps for past orders. Most platforms let you view full receipts, including line items, taxes, fees, and tips. If you ordered directly from Secret Burger Kitchen, log into your account on secretburgerkitchen.com or contact them using the support or contact form on their website.
How do I request a refund or dispute an incorrect Secret Burger Kitchen charge?
If an item was missing, incorrect, or you were overcharged, use the “Help” or “Support” section in the app or website you ordered from to report the problem—this is usually the fastest way to get credits or refunds. If you ordered directly from Secret Burger Kitchen, reach out via the contact details on secretburgerkitchen.com with your order number, date, and a brief description of the issue. If you suspect fraud and can’t resolve it with the merchant or platform, contact your card issuer to dispute the transaction.
Could this Secret Burger Kitchen charge be a temporary authorization hold?
Some ordering platforms and processors place a temporary authorization hold to confirm your card, which may show up as a slightly higher or rounded amount from OTTER* SECRET BURGE. Once the order is finalized, the hold is released and replaced by the final settled charge. Authorization holds usually drop off your account within a few business days.
How can I prevent unrecognized Secret Burger Kitchen or similar food-delivery charges in the future?
Enable purchase notifications on your bank or card app so you see each transaction in real time, and make sure your food-delivery and ordering accounts are protected with strong, unique passwords and multifactor authentication. If you share delivery accounts with family or roommates, agree that everyone will notify the group before placing an order, so unexpected Secret Burger Kitchen or similar charges are easier to recognize.
How do I contact Secret Burger Kitchen if I have a question about my charge?
The best approach is to start with the platform you used to order (such as a delivery app), using its in-app support. For direct orders, visit secretburgerkitchen.com to find current contact options—typically an email address, contact form, or phone number for the specific kitchen handling your order. Provide your full name, order date and time, approximate charge amount, and a screenshot of the bank descriptor if possible so they can quickly look up your transaction.