Segment

Software96% confidence

Segment is a customer data platform (CDP) that helps businesses collect, unify, and route customer data across analytics, marketing, and data warehouse tools.

San Francisco, CA
segment.com
Owned by Twilio

About Segment

Segment (often referred to as Twilio Segment) is a customer data platform (CDP) based in San Francisco, CA. Businesses use Segment to collect, standardize, and route customer data from websites, mobile apps, servers, and cloud tools into analytics, marketing, product, and data warehouse systems. Segment provides connections to hundreds of integrations, features like event tracking, identity resolution, Profiles, and privacy controls, and is commonly used by product, data, and growth teams at startups through to large enterprises.

A Segment charge may appear on your bank or card statement if your company uses Segment for data collection, analytics, or customer engagement. Common scenarios include monthly or annual subscriptions, usage-based billing (such as charges based on tracked users or events), plan upgrades, overage fees when you exceed included usage, or add-on products like Twilio Engage or additional workspaces. You might also see prorated charges when changing plans mid-cycle, or a temporary authorization when you first add or update a payment method.

If you don’t immediately recognize a Segment charge, first check whether your organization uses Segment or any tools connected through Segment (analytics, marketing automation, or data warehouse platforms). Log into your Segment workspace at segment.com to review your current plan, billing history, and invoices under the Billing or Settings area; invoices will list the exact period and usage behind each charge. For help, you can open a support ticket through the Segment Support portal (support.segment.com) or from within your Segment account; if you still suspect fraud, contact your bank or card issuer to dispute the transaction and request a new card.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Segment.

  1. SEGMENT.COM \100 California St #700 \844

Frequently Asked Questions

Why am I seeing a charge from Segment or Twilio Segment on my card?

You are likely being billed for a Segment workspace used by your company or a project you manage. Segment charges for active subscriptions, usage-based fees (such as tracked users/events or additional sources/destinations), and any add-on products you’ve enabled. Check your email for invoices from Segment or log into segment.com, go to your workspace, and open the Billing section to see exactly what the charge covers.

How does Segment’s pricing and billing typically work?

Segment usually combines a base subscription (plan level) with usage-based components, such as the number of monthly tracked users, events, or enabled products. Many customers pay monthly by credit card, while larger accounts may be invoiced annually. If your usage exceeds what’s included in your plan, you may see additional overage charges on top of your base fee. Exact pricing and thresholds can be reviewed in your workspace’s Billing area or by contacting Segment Sales/Support.

Why did my Segment charge increase compared to last month?

An increase often means your tracked usage grew (more users or events), you added new sources/destinations, or enabled an add-on like Engage or additional workspaces. It can also result from moving to a higher plan tier or renewing under updated pricing. Review your invoice details in segment.com under Billing to see a breakdown of base subscription vs. usage, and adjust your plan or event volume limits if needed.

How can I cancel or pause my Segment subscription so future charges stop?

To cancel or downgrade, log into segment.com, open your workspace, and navigate to Settings or Billing, then look for Plan or Subscription management. From there you can downgrade to a lower tier or initiate cancellation according to your contract terms. For contract-based or enterprise plans, you may need to contact your Segment account manager or submit a support ticket to request cancellation and confirm your end-of-term date. Keep in mind that cancellations usually take effect at the end of your current billing period, not immediately.

How do I get a refund or dispute an unexpected Segment charge?

Start by reviewing the invoice in your Segment Billing page to confirm the charge details and billing period. If you believe you were billed in error—such as being charged after a requested cancellation, or for unexpected usage—open a ticket via support.segment.com or through the Help/Support option inside your workspace with the invoice number, charge date, and amount. Segment’s billing team will review your account and may issue adjustments or credits where policy allows. If you suspect the account is not yours or was created fraudulently, also contact your bank or card issuer to dispute the transaction.

Why do I see a small or temporary ‘pending’ charge from Segment?

Segment or its payment processor may place a small authorization hold when you first add or update a credit card to verify the payment method. This appears as a pending charge and is typically reversed automatically within a few business days. It does not represent an actual bill for services; your real subscription or usage charges will appear as separate settled transactions with matching invoices in your Segment account.

Where can I find my Segment invoices and see exactly what I was charged for?

Log into segment.com and select the relevant workspace, then go to the Billing or Invoices section in your workspace settings. There you can download PDF invoices, view past and upcoming bills, and see a breakdown of charges by plan, usage, and add-ons. The invoice will list the billing period, workspace name, and any taxes or overage fees applied, which can help you match it to the charge on your statement.

How can I contact Segment about a charge if I don’t have direct access to the account?

If you don’t know which workspace or email was used, first check internally with your company’s finance, engineering, or marketing teams—often the charge is tied to a shared company account. If you still can’t identify it, you can reach out via the Segment Support portal (support.segment.com) and provide the last 4 digits of the card, charge date, currency, and amount; for security reasons they may require verification before sharing account details. If they confirm there is no matching account, contact your bank or card issuer to investigate potential fraud.

This merchant is in the Software category

Browse all

Related Merchants

Google
Trello
Dext
Atlassian
OpenAI

Compare Segment

vsGooglevsTrellovsDext

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you