Sencha, Inc.

Software95% confidence

Sencha is a software company that develops JavaScript frameworks, UI components, and tools for building cross‑platform web and mobile applications, best known for its Ext JS framework.

Austin, TX
sencha.com
Owned by Idera, Inc.

About Sencha, Inc.

Sencha, Inc. is a software company based in Austin, Texas that specializes in JavaScript frameworks, UI components, and developer tools for building data‑intensive web and mobile applications. Its flagship product, Ext JS, is a comprehensive enterprise JavaScript framework that includes rich data grids, charts, forms, layouts, and a robust MVC/MVVM architecture. Sencha also offers products such as Sencha GXT (for GWT/Java developers), Sencha Test (automated UI testing), and various theming, design, and build tools, along with commercial licenses, technical support subscriptions, and training for development teams.

A Sencha charge may appear on your bank or card statement when you or your company purchase a commercial license, renew an annual support & maintenance subscription, upgrade an existing license, or pay for training and consulting services. Many customers sign up for annual or multi‑year subscriptions that auto‑renew, so you may see recurring yearly charges around the same calendar date. If you started with a trial or evaluation and later converted to a paid license, the first paid invoice may also show as a Sencha charge. In some cases, you might see a temporary authorization or a small verification charge when updating your payment method or placing an order through their online store.

To verify or resolve a Sencha charge, first check your email for invoices or receipts from sencha.com, often sent to the address used when registering your account or company license. If you are part of a development team, contact your IT, procurement, or engineering manager, as licenses are frequently purchased centrally and billed under Sencha’s name (e.g., “SENCHA INC” or “SENCHA.COM AUSTIN TX”). For direct assistance, sign into your account at sencha.com to view orders and subscription details, or contact Sencha via their support portal or sales/contact form on the website with your full name, company name, email, approximate charge amount, and transaction date so they can locate the order, clarify what was billed, adjust auto‑renew settings, or discuss refund options where applicable.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Sencha, Inc..

  1. "Sencha, Inc. 165-0299955 TX"

Frequently Asked Questions

Why do I see a yearly charge from SENCHA INC or SENCHA.COM on my statement?

Sencha licenses and support plans are typically sold as annual subscriptions, so you may see a charge once per year for a license renewal or support & maintenance contract. This often appears with descriptors like “SENCHA INC,” “SENCHA AUSTIN TX,” or “SENCHA.COM” on your card or bank statement. Log into your sencha.com account or check your company’s procurement records to confirm the renewal that matches the date and amount.

What products or subscriptions does Sencha typically bill for?

Most Sencha charges relate to commercial licenses and renewals for products like Ext JS, Sencha GXT, Sencha Test, and enterprise bundles that combine multiple tools. Each license is usually sold on a per‑developer basis with an annual support & maintenance component that auto‑renews unless cancelled. You may also see charges for professional services such as training, consulting, or priority support purchased through their sales team or online store.

How can I cancel or turn off auto‑renewal for my Sencha license or support subscription?

Auto‑renewal for Sencha products is managed through your customer account or via their sales/support team. If you are the license owner or admin, sign in at sencha.com and review your subscription or maintenance contracts; if you don’t see a self‑service cancel option, contact Sencha sales or support before the renewal date and request that auto‑renew be disabled. For corporate accounts, your procurement or license manager may need to submit the request on behalf of your organization.

How do I request a refund for a Sencha charge I don’t recognize or no longer need?

If you believe you were billed in error or renewed a subscription you no longer need, contact Sencha as soon as possible with your transaction details (date, amount, last four digits of the card, and billing email). Sencha’s refund eligibility depends on factors like license activation, time since purchase, and contract terms agreed at checkout or in your sales agreement. Start by opening a ticket through the support portal or using the contact form on sencha.com; they can review your account and advise whether a full or partial refund is possible.

What are common Sencha charge amounts, and why are they relatively high?

Sencha’s tools are enterprise‑grade developer products sold on a per‑developer or per‑team basis, so charges are often in the hundreds or thousands of dollars, especially for multi‑seat or enterprise bundles. You might see a single larger charge covering multiple developer licenses, plus one year of support & maintenance, rather than small monthly fees. If the amount seems high, check whether the invoice is for multiple users, a multi‑year term, or bundled products like Ext JS plus Sencha Test.

Why do I see a small or temporary pending charge from Sencha on my card?

A small or pending charge from Sencha may be an authorization hold used to validate your payment method when you place an order or update your card information. This temporary hold does not represent a final sale and should automatically fall off or be reversed by your bank within a few business days. If the temporary amount converts into a posted transaction you don’t recognize, contact Sencha support with the transaction details to clarify its purpose.

How can I find the invoice or receipt for the Sencha transaction on my statement?

Invoices and receipts for Sencha purchases are typically emailed to the address used during checkout or the account email associated with your license. First, search your inbox (and spam folder) for “Sencha” or “Ext JS” around the date of the charge. You can also sign into your sencha.com account to view order history and download invoices, or, if you don’t have access, ask your finance/procurement team or open a ticket with Sencha support providing your company name and charge details so they can resend the documentation.

What should I do if this Sencha charge is on my card but I’ve never used Sencha products?

If you don’t recognize the charge and have never used Sencha products, verify first that no one in your organization, household, or IT department purchased licenses using your card. If it remains unfamiliar, contact Sencha directly with the transaction date and amount so they can check whether the payment is tied to an account or license in your name. If they confirm no legitimate account matches your details, follow up with your bank or card issuer to dispute the transaction and secure your card against unauthorized use.

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