Question 1

Why do I see a Sendinblue charge on my card if we use Brevo?

Accepted Answer

Sendinblue has been rebranded as Brevo in many places, but billing descriptors on bank and card statements may still show "Sendinblue" or a mix of "Sendinblue" and "Brevo." If your company uses Brevo for newsletters, marketing automation, or transactional email, that subscription or credit purchase will often appear as a Sendinblue charge. Check your Brevo/Sendinblue account billing section to confirm the transaction details.

Question 2

What are the typical Sendinblue subscription costs that might appear on my statement?

Accepted Answer

As of 2024, Sendinblue/Brevo commonly offers plans starting with a free tier, then paid plans like Lite and Premium that begin around the equivalent of $25–$65 USD per month, depending on your region and monthly email volume (for example, 20,000+ emails per month). Higher tiers and Enterprise plans can be significantly more if you send large volumes or require advanced features. Your statement amount may also reflect add-ons such as SMS credits or extra email volume beyond your base plan. Always refer to the Pricing page in your account for the exact rate you’re being billed.

Question 3

Why was I charged by Sendinblue after a free trial or using the free plan?

Accepted Answer

If you entered payment details during signup, a free trial or promotional period can automatically roll into a paid plan at the end of the trial unless you downgrade or cancel before the renewal date. In some cases, accounts that start on a free plan are upgraded by an admin to a paid tier when sending volume increases or advanced features are enabled. Check your plan history and upcoming invoices in your Sendinblue account under Billing to see when the upgrade occurred and what plan you’re currently on.

Question 4

How do I cancel or downgrade my Sendinblue subscription to stop future charges?

Accepted Answer

Log in to your Sendinblue/Brevo account and go to the Billing or My Plan section in your dashboard. From there you can downgrade to a free plan (if available in your region) or cancel auto-renewal for your current subscription; changes typically take effect at the end of the current billing cycle, and you’ll retain access until then. Make sure you receive an on-screen confirmation or email confirming the change, and save it in case you need to dispute future charges.

Question 5

How can I request a refund for a Sendinblue charge I don’t recognize or no longer want?

Accepted Answer

Sendinblue generally bills in advance for the upcoming month or year, and refunds are not always guaranteed, especially for recurring charges that were not cancelled in time. If you believe a charge is fraudulent, duplicated, or the result of a technical error, open a support ticket from within your account or contact their support via the Help Center as soon as possible, providing the amount, date, and last four digits of the card charged. If you don’t have access to the account but suspect unauthorized use, contact your bank or card issuer to dispute the transaction and block further charges.

Question 6

Why do I see a small or temporary Sendinblue charge (like $0–$2) on my statement?

Accepted Answer

Sendinblue may place a small authorization hold (often $0–$2 or a very low local-currency amount) when you first add or update a payment method in your account. This is used by the payment processor to verify that the card is valid and will typically disappear or be reversed automatically within a few business days. It should not result in an actual posted payment, but if it does not drop off, you can contact your bank or Sendinblue support to clarify its status.

Question 7

Can multiple or varying Sendinblue amounts in the same month be normal?

Accepted Answer

Yes. You may see your regular subscription charge plus additional charges for overage (sending more emails than your monthly allowance), purchasing extra email or SMS credit bundles, or switching between monthly and annual billing. If several people manage your company’s marketing tools, another admin might have upgraded the plan or purchased credits. Review the Invoices or Payments section in your Sendinblue account to see a line-by-line breakdown of what each charge corresponds to.

Question 8

How do I find the Sendinblue account associated with this charge if I don’t know which email was used?

Accepted Answer

Start by checking who manages email marketing or newsletters in your organization; they may know which address was used to sign up. You can also search your email inboxes (including shared ones like marketing@ or info@) for messages sent "via Sendinblue" or "via Brevo"—those messages often indicate which address is tied to the account. If you still can’t locate it, contact Sendinblue support through their Help Center with the exact charge details so they can help identify the account owner, though they may need to verify your identity and relationship to the business for privacy reasons.

Sendinblue

About Sendinblue

Bank Statement Variations

Frequently Asked Questions