Sendle

Delivery96% confidence

Sendle is a courier and logistics company that provides door-to-door parcel delivery services, focused on small businesses and carbon-neutral shipping. It offers domestic and international shipping primarily via an online booking platform.

Sydney, Australia
sendle.com

About Sendle

Sendle is a door-to-door courier and logistics company that provides simple, flat-rate parcel delivery for individuals and small businesses. Operating primarily in Australia, the United States, and Canada, Sendle focuses on affordable, carbon-neutral shipping that can be booked entirely online at sendle.com or via integrations with platforms like Shopify, WooCommerce, and eBay. The company offers domestic and international delivery, tracking on most services, business-friendly tools, and optional upgrades like signature-on-delivery, all designed to help small merchants manage regular shipping without traditional courier contracts.

A Sendle charge on your bank or card statement usually relates to one or more parcels you’ve booked through your Sendle account. Charges may appear as pay‑per‑parcel fees, adjustments for parcels that were re-measured or re-weighed, surcharges (for remote areas, redelivery, or return-to-sender), or international postage. If you’ve connected Sendle to an e‑commerce platform, charges might correspond to labels bought automatically at the time of order. In some cases, you may also see small temporary authorization holds when you first add or update a payment method to verify your card.

If you’re unsure about a Sendle charge, start by logging into your account at sendle.com and checking the “Orders,” “Shipments,” or “Billing” section for matching dates and amounts. Each shipment has an itemized cost breakdown and invoice you can download as a receipt. For unresolved questions, you can contact Sendle via their online Help Centre by submitting a support request, including the date, amount, and the descriptor from your bank statement (often “SENDLE,” “SENDLE AUS,” or similar). Common issues—like duplicate labels, canceled shipments, or overcharges from incorrect parcel details—are typically resolved by requesting a review through support, which may result in a partial or full credit if applicable.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Sendle.

  1. SENDLE +61283110988 AU

Frequently Asked Questions

Why did I get charged by Sendle when there’s no recent parcel I remember sending?

Sendle charges are tied to shipments booked through your account or via an integrated store (such as Shopify, WooCommerce, Etsy, or eBay). If you run or manage an online store, a team member, app, or automation may have purchased labels on your behalf. Log in to sendle.com and check your recent orders or the billing section for shipments on or just before the charge date. If you can’t locate a matching shipment, contact Sendle support with the statement details so they can trace the transaction.

Does Sendle charge a subscription or monthly fee?

Sendle does not charge a standard monthly subscription fee for most users; instead, you pay per parcel shipped. Business plans like Sendle Premium or higher tiers offer discounted rates once you meet minimum volume thresholds (for example, sending a certain number of parcels per month), but there is typically no separate membership fee. Your statement will usually show individual shipment charges or a grouped total for multiple labels purchased on the same day. You can see exact per-parcel pricing and any volume-based discounts inside your Sendle dashboard.

What are typical Sendle charge amounts and how are they calculated?

Typical Sendle charges range from low-cost domestic rates for small parcels up to higher amounts for larger, heavier, or international shipments. Pricing is based on destination zone, parcel size/weight, and service type (domestic vs. international, standard vs. faster options where available). Additional fees may apply for remote-area deliveries, return-to-sender, redelivery, or if the carrier re-measures your parcel and finds it exceeds the size/weight you declared. Each shipment page in your Sendle account includes an itemized cost so you can match it to the amount on your statement.

Why do I see a small Sendle charge or $0–$2 authorization on my card?

When you first add or update a payment method, Sendle (or its payment processor) may place a small temporary authorization hold—often around $1—to verify that your card is valid. This is not an actual charge and should automatically drop off or be reversed within a few business days. You won’t see it as a completed transaction on your final statement, only as a pending or provisional amount. If the hold does not disappear after a week, check with your bank and then contact Sendle support with a screenshot if needed.

How do I cancel a Sendle shipment and will I get a refund for the charge?

You can usually cancel a Sendle shipment from your dashboard as long as the parcel has not yet been picked up or scanned into the network. After canceling, the label becomes invalid and, in most cases, the shipment cost is credited back to your Sendle account or original payment method according to Sendle’s refund policy. Some services or surcharges (e.g., after an attempted pickup or if the parcel is already in transit) may not be fully refundable. Check the specific shipment’s status and Sendle’s Help Centre article on cancellations for exact eligibility and timing.

How can I pause or stop Sendle from charging me in the future?

Because Sendle works on a pay-per-shipment model, there is usually no ongoing subscription to pause; charges stop when you stop creating new labels. If you use Sendle through an e‑commerce integration that auto-buys labels, you may need to adjust settings in your store (for example, disabling automatic label purchase or disconnecting the Sendle app). You can also remove or update your saved payment method in your Sendle account if you no longer wish to ship with them. For help disconnecting integrations, consult the Sendle Help Centre or your platform’s app settings.

How do I request a review or refund for a Sendle charge I believe is incorrect?

If you think you’ve been overcharged—due to wrong weight, duplicated labels, a failed pickup, or a service issue—go to the shipment in your Sendle account and use the support link or Help Centre to submit a ticket. Include the shipment reference, the amount you were charged, and any photos or documentation (e.g., scale readings, parcel measurements) to support your claim. Sendle will investigate and, if they confirm an error or service failure under their policies, may issue a credit or refund. Resolution times can vary, but you’ll receive updates via email linked to your Sendle account.

How can I contact Sendle about a charge if I don’t have my login details?

If you no longer have access to your Sendle account or are unsure which email was used, go to sendle.com and open the Help Centre, then submit a request via the contact form. Provide your full name, the last four digits of the card charged, the exact amount, the date of the transaction, and the descriptor as it appears on your bank statement (for example, “SENDLE*SHIPPING” or similar). This information helps Sendle’s support team locate the transaction and confirm whether it’s linked to an existing account. For security reasons, they may ask you to verify additional details before discussing account-specific information.

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