Sertifi

Software95% confidence

Sertifi is a software company that provides e-signature and online payment solutions, primarily serving hotels, travel companies, and other businesses that need to streamline agreements and authorizations.

Chicago, IL
sertifi.com

About Sertifi

Sertifi is a Chicago-based software company that provides e-signature and secure online payment solutions, with a strong focus on the hotel, travel, and hospitality industries. Businesses use Sertifi to send digital contracts, credit card authorization forms, event orders, group booking agreements, and other documents that customers can review, sign, and pay for online. Sertifi’s platform is typically used behind the scenes by hotels, event venues, travel agencies, and other companies that need a fast, PCI-compliant way to collect payments and signed authorizations from their guests or clients.

A Sertifi-related charge may appear on your bank or card statement when you pay an invoice, deposit, incidentals, or authorization form that was processed through the Sertifi platform. In many cases, the charge descriptor will include both “Sertifi” and the business name (for example, a hotel, resort, or event venue), and it may correspond to a room deposit, group reservation, event booking, no-show fee, or other service you agreed to online. These charges are typically one-time payments, but you might also see follow-up or recurring transactions if you authorized ongoing billing (such as for extended stays, monthly services, or installment payments).

If you’re unsure about a Sertifi charge, start by looking for recent hotel stays, travel bookings, event reservations, or authorization forms you completed online, then compare the amount and date to any email confirmations or receipts you received. Search your email for the hotel or company name plus “Sertifi” to locate the original invoice or authorization link. For questions about the specific charge, contact the business that provided the service (e.g., your hotel’s billing or accounting department), since they control the amounts and refunds; Sertifi itself does not decide what you’re billed for. If you still need technical confirmation, you can visit sertifi.com and use their Support or Contact options, but in nearly all cases the fastest resolution—disputes, refunds, corrections—will come from the hotel or company that used Sertifi to process your payment.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Sertifi.

  1. WWW.SERTIFI.COM +18669388877 US

Frequently Asked Questions

Why do I see a charge with “Sertifi” and a hotel or travel company name on my statement?

This usually means you completed a payment or credit card authorization form sent by that hotel, resort, event venue, or travel company through the Sertifi platform. Common examples include deposits for room blocks, prepayment for an event, incidentals authorizations, or no-show/cancellation fees that you agreed to when signing or submitting the form online.

Is Sertifi a subscription service, and will I be billed every month?

For most consumers, Sertifi is not a subscription: it’s a one-time payment or series of payments tied to a specific booking, contract, or event. Ongoing or repeated charges only occur if you explicitly authorized the business (such as a hotel, corporate housing provider, or service company) to charge your card multiple times via a Sertifi form. The recurring schedule and amounts are set by that business, not by Sertifi itself.

How can I verify what this Sertifi charge is for and get a copy of the receipt?

Search your email for the hotel or vendor name along with “Sertifi,” “e-signature,” or “payment authorization” to find the original request you completed. That email or portal link often includes a confirmation page or downloadable receipt. If you can’t find it, contact the hotel’s or vendor’s billing department and ask them to resend the Sertifi payment confirmation or invoice corresponding to the date and amount of the charge.

How do I cancel or change a payment I authorized through Sertifi?

Once a payment or authorization has been submitted through Sertifi, only the business that requested it (for example, the hotel or travel company) can modify, cancel, or refund it. Reach out directly to that company’s reservations, events, or accounting team and reference any confirmation number shown on your email or contract. They can adjust future scheduled charges or cancel a pending booking according to their own cancellation and refund policies.

How do I request a refund for a Sertifi-related charge I don’t recognize or believe is incorrect?

Contact the hotel, venue, or service provider listed alongside “Sertifi” on your statement, as they control the actual billing and refund decisions. Provide the transaction date, amount, and the last four digits of the card used so they can locate your Sertifi payment record. If you suspect fraud or the merchant is unresponsive, you can also contact your bank or card issuer to dispute the charge, but the fastest resolution usually comes from the business that billed you.

Why do I see a pending or temporary charge related to Sertifi on my card?

Some businesses use Sertifi to place a pre-authorization or hold on your card to verify funds for upcoming stays, events, or incidentals (similar to a typical hotel security deposit). This may show as a pending or temporary charge that later converts to a final charge or drops off once the hold is released. If a hold has not cleared after several business days, contact the hotel or company that placed it to confirm when it will be released.

What charge amounts are typical when Sertifi appears on my statement?

Amounts vary widely because Sertifi is only the platform and does not set prices—each business configures its own charges. Common patterns include round numbers that match a reservation deposit (e.g., one night’s room and tax), full prepayment for an event or group booking, or specific incidentals or damage fees. Comparing the exact amount and date to your booking confirmations or event contracts is the best way to match the charge to a particular service.

Who should I contact if I have a question about my Sertifi payment or need account-specific help?

Start with the business that provided the service—typically the hotel, resort, event venue, or travel agency that sent you the Sertifi request—as they can access your invoice, adjust charges, and process refunds. If you are having trouble accessing the payment link or viewing documents, you can also visit sertifi.com and use their Support or Contact sections to report a technical issue. However, Sertifi cannot change amounts, cancel reservations, or override the billing policies set by the business that charged you.

This merchant is in the Software category

Browse all

Related Merchants

Google
Trello
Dext
Atlassian
OpenAI

Compare Sertifi

vsGooglevsTrellovsDext

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you