ServiceM8

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ServiceM8 is a cloud-based field service management platform designed for small service businesses to manage jobs, scheduling, quoting, invoicing, and customer communication from web and mobile apps.

Hobart, Tasmania, Australia
servicem8.com

About ServiceM8

ServiceM8 is a cloud-based field service management platform built for small trades and service businesses such as electricians, plumbers, cleaners, HVAC technicians, and other field-based teams. From its web dashboard and iOS mobile app, businesses can manage incoming jobs, scheduling and dispatch, quotes, invoicing, on-site photos and notes, forms, and customer communication. ServiceM8 is headquartered in Hobart, Tasmania, Australia, and integrates with popular accounting systems like Xero and QuickBooks Online to streamline billing and job costing.

A ServiceM8 charge on your bank or card statement typically relates to a paid subscription for the ServiceM8 platform, an in-app subscription purchased via the Apple App Store, or add-on usage such as SMS credits or phone number services. Most customers are billed on a recurring monthly basis according to their selected plan, which is based on job volume and included features. You may also see a charge after a free trial converts to a paid plan, when upgrading your plan mid-cycle, or when reactivating a previously cancelled account. Occasionally, a small temporary authorization may appear when you first add or update a payment method.

If you’re unsure about a ServiceM8 charge, first log in to your ServiceM8 account via servicem8.com using the email address you use for your business; from there, check the Billing or Account / Subscription section to view your current plan, invoices, and payment history. If the subscription was set up via Apple, open your Apple ID Subscriptions on your iPhone, iPad, or Mac to view and manage the plan. For further help, you can contact ServiceM8 Support through the in-app Help menu, via their support portal at support.servicem8.com, or by email from the address registered on the account; having the last four digits of the card, the charge amount, and date handy will speed up locating and resolving any billing issues.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to ServiceM8.

  1. SERVICEM8.COM +61386581263 AU

Frequently Asked Questions

Why am I seeing a recurring monthly charge from ServiceM8?

ServiceM8 operates on a recurring monthly subscription model, so you’ll see a charge each billing cycle for your active plan. The amount depends on the plan you selected, which is based on your job volume and feature set. You can confirm your current plan and billing date by logging into the ServiceM8 web dashboard and going to Settings > Account & Billing (or similar Billing section). If you have multiple ServiceM8 accounts for different businesses, you may see more than one recurring charge.

What are the typical ServiceM8 subscription costs and plan types?

ServiceM8 offers several plan tiers (such as Lite, Starter, Growing, and Premium), with pricing that scales based on the number of jobs per month and advanced features like automated workflows and forms. Plans generally start in the lower monthly range for small operators and increase for higher job volumes and additional capabilities. Exact pricing and currency depend on your region and are listed on servicem8.com/pricing. Your invoices in the Billing section of your account will show the specific plan name and exact amount you’re being charged.

Why was I charged by ServiceM8 after a free trial?

When you sign up for a ServiceM8 free trial, you’re usually asked to choose a plan and add a payment method so your service can continue without interruption. If you don’t cancel before the trial ends, the account automatically rolls into the selected paid plan and your card is charged on the first day of the billing period. You can see your trial end date and first billing date on your account’s Billing page or in the welcome and trial reminder emails sent to your registered email address. If you intended to cancel before the trial converted, contact Support promptly to discuss your options.

How do I cancel or pause my ServiceM8 subscription to stop future charges?

To cancel a direct ServiceM8 subscription, log into the ServiceM8 web dashboard as the account owner, go to Settings > Account & Billing (or Subscription), and follow the prompts to downgrade to a Free/Inactive state or cancel your paid plan. Your access typically remains active until the end of the current billing period, and you won’t be billed again unless you reactivate. If you subscribed via the Apple App Store, you must manage and cancel the subscription in your Apple ID Subscriptions settings, not within ServiceM8’s own billing page. Always save or export any important data (such as job history and forms) before closing your account.

How can I request a refund or dispute an unexpected ServiceM8 charge?

If you believe you were incorrectly charged by ServiceM8, first review your invoices and subscription details in the Billing section of your account to confirm the source of the charge (plan upgrade, add-ons, SMS usage, etc.). Then contact ServiceM8 Support through the in-app Help option or via their support portal at support.servicem8.com, including the charge date, amount, last four digits of the card, and a brief explanation of the issue. Refunds are reviewed on a case-by-case basis according to ServiceM8’s billing and refund policies, and generally aren’t provided for unused time in an active cycle. If the subscription was set up through Apple, you may need to request a refund via Apple’s Report a Problem page instead.

Why do I see small or temporary ServiceM8 charges, or a $0/$1 authorization?

ServiceM8, or its payment processor, may place a small temporary authorization on your card when you add or update your payment method to verify that the card is valid. These are not actual charges and typically appear as $0 or a very small amount, then disappear from your statement within a few business days. You might also see a prorated amount if you upgrade or change plans mid-cycle, reflecting the difference in plan pricing for the remainder of the billing period. If a small amount remains posted instead of dropping off, contact your bank and ServiceM8 Support with the transaction details.

Can ServiceM8 charges come from the Apple App Store instead of directly from ServiceM8?

Yes, if you subscribed to ServiceM8 through the iOS app, your billing may be handled by Apple. In that case, your statement description might reference Apple or iTunes rather than "ServiceM8," and you’ll see and manage the subscription under your Apple ID Subscriptions. To change plans, update payment details, or cancel, you must do so via your Apple account rather than the ServiceM8 Billing page. For questions about specific App Store charges, Apple Support is the primary contact, though ServiceM8 Support can still help you understand what plan you’re on.

How do I find invoices or receipts for my ServiceM8 payments?

To access your receipts, log in to the ServiceM8 web dashboard as the account owner and navigate to Settings > Account & Billing (or Invoices/Payment History). There you can view, download, or email PDF invoices for each monthly charge, including plan name, tax details, and payment method. These invoices are sent automatically to your registered billing email as well, so you can also search your email (including spam/junk folders) for messages from ServiceM8 around your billing date. If you can’t locate a specific invoice, contact Support with the approximate date and amount so they can resend it.

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