Shapemakers

Other85% confidence

Shapemakers is an Australian manufacturer and supplier of custom stencils, braille and tactile signage, stair nosings and related safety and wayfinding products, operated by The Shop Doctor Trust in Brisbane, Queensland. They service councils, builders, engineers and businesses needing compliant signage, stencils and architectural marking solutions.

Moorooka, Brisbane, QLD 4105, Australia
theshapemakers.com

About Shapemakers

Shapemakers is a specialist manufacturing business based in Moorooka, Brisbane, that produces custom stencils, braille and tactile signs, stair nosings, tactile ground surface indicators (TGSIs), architectural signage, and other safety and wayfinding products. The company has been supplying stencils and signage for more than 15 years and also operates product brands like Stencils Online and Pictobraille, which focus on industrial stencils and compliant braille/tactile signage respectively. The underlying legal entity is The Shop Doctor Trust, which trades as Shapemakers and holds related business names including The Shop Doctor and Braille Toilet Signs.([abr.business.gov.au](https://abr.business.gov.au/ABN/View?id=19660475255))

A charge with a descriptor like “MYO*THE SHOP DOCTO” is likely a payment processed via MYOB or a similar Australian payment platform on behalf of The Shop Doctor Trust / Shapemakers, with the descriptor truncated on your statement. Customers typically incur charges when ordering custom stencils, braille and tactile signs, stair nosings, safety and access-compliance products, or related signage—often through Shapemakers directly or via their Stencils Online storefront. Invoices and bank descriptors may reference “The Shop Doctor Trust”, “Shapemakers”, and/or “Stencils Online” together, and card payments may include a small surcharge noted on the tax invoice.([scribd.com](https://www.scribd.com/document/765146681/Shapemakers-Vendor-Supplier-Setup-Form-completed?utm_source=openai))

If you have questions about this charge, start by searching your email for recent invoices or order confirmations from Shapemakers, Stencils Online, Pictobraille, or The Shop Doctor Trust, and compare the invoice total and date with the transaction on your statement. Their invoices list the billing address at 29 Kensal Street, Moorooka QLD 4105, along with phone and email contact details for accounts and sales, which you can use to query or dispute a charge. If you don’t recognize the transaction, check with colleagues or departments that may have ordered signage or stencils (especially operations, facilities, or engineering teams), and if necessary, contact Shapemakers’ accounts team quoting the invoice number or the last four digits of the card used; your bank can also place a dispute or block further charges if it appears unauthorized.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Shapemakers.

  1. MYO*THE SHOP DOCTO

Frequently Asked Questions

Why does my card statement show “MYO*THE SHOP DOCTO” instead of Shapemakers?

This descriptor likely reflects a payment processed through MYOB or a similar Australian payment service for The Shop Doctor Trust trading as Shapemakers, with the name truncated on your statement. Their invoices often show “The Shop Doctor Trust T/A Shapemakers,” so the bank might only display the beginning of that legal name (e.g. “THE SHOP DOCTO”). Compare the transaction amount and date with any recent Shapemakers or Stencils Online invoices to confirm the match.

What types of purchases usually result in a charge from Shapemakers?

Most charges come from orders of custom stencils, NCC-compliant braille and tactile signs, stair nosings, tactile indicators (TGSIs), architectural signage, digital printing or CNC‑cut products. Many of these orders are placed by councils, builders, engineers or facilities teams, so if you’re in a business or government organization, check with your projects, operations or maintenance staff to see if they recently ordered signage or stencils.

Why is my Shapemakers charge slightly higher than the amount on the base quote?

Shapemakers’ final invoice may include GST, freight, and in some cases a credit‑card surcharge that is clearly stated on the tax invoice. If you initially saw only a product quote or ex‑GST price, the total card charge can appear higher once taxes, shipping and any surcharge are applied. Review the tax invoice line items to see a breakdown of product, freight, GST and any surcharge.

How can I get a copy of my Shapemakers or Stencils Online invoice to verify the charge?

Invoices are typically emailed from Shapemakers’ accounts or sales addresses when the order is confirmed or dispatched. Search your email (including spam/junk) for terms like “Shapemakers”, “Stencils Online”, “The Shop Doctor Trust”, or your purchase order number. If you still can’t find it, contact Shapemakers via the phone or email listed on their website or on any previous invoice, and provide your business name, approximate order date and amount so they can resend the tax invoice.

How do I request a refund, correction or change to my Shapemakers order?

Contact Shapemakers’ accounts or customer service team as soon as possible using the contact details on your invoice or via the contact form on theshapemakers.com. Have your invoice number, order reference and a clear description of the issue (e.g. incorrect text on a stencil, wrong quantity, overcharge) ready. They can advise whether the item can be remade, credited or refunded, and what evidence (such as photos of signage) they may need to process your claim.

Can Shapemakers charges be recurring or subscription-based?

Shapemakers generally operates on a per‑order (project) basis rather than subscriptions, so most charges are one‑off payments tied to specific signage or stencil jobs. However, some customers may place frequent repeat orders under standing purchase orders, which can make transactions appear regularly on statements. Check the invoice or purchase order details for each transaction to confirm whether it relates to a new or repeat job.

Why do I see a pending or temporary Shapemakers charge that later disappears or changes amount?

When you pay by card, your bank may place a temporary authorization hold for the estimated total. Once Shapemakers finalizes the invoice with exact freight, GST and any surcharge and captures the payment, the original pending amount may drop off and be replaced by the final settled charge. This is normal card-processing behavior; if a pending hold doesn’t fall off after several days, contact your bank and, if needed, Shapemakers’ accounts team for clarification.

How can I contact Shapemakers if I still don’t recognize this charge?

Use the phone number and email address shown on the Shapemakers website (theshapemakers.com) or on any existing invoice from The Shop Doctor Trust / Shapemakers. When you call or email, provide your name, organization, approximate transaction date, amount, and the last four digits of the card that was charged. They can search their billing system to identify the related order and confirm who in your organization placed it; if they cannot locate a matching invoice, proceed to raise a dispute with your card issuer.

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