Shebah

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Shebah is an Australian rideshare service focusing on women and children, offering trips driven primarily by female drivers and emphasizing safety and comfort.

Melbourne, Victoria, Australia
shebah.com.au

About Shebah

Shebah is an Australian rideshare service based in Melbourne that focuses on providing safe and comfortable transport for women and children. Operating via the Shebah mobile app and website (shebah.com.au), the service primarily uses female drivers and offers features tailored to parents, carers, and guardians, including child-friendly trips and school runs where available. Shebah positions itself as a safety‑first alternative to mainstream rideshare services, with vetted drivers and options that cater specifically to women and families.

A Shebah charge on your bank or card statement usually relates to a ride you booked through the Shebah app, a ride booked on your behalf (for example, for a child or family member), or fees associated with that trip. When you request a ride, Shebah may place a temporary authorization hold to verify your payment method before converting it to the final fare once the trip is completed. Your statement might also show additional amounts for booking fees, tolls, airport or late‑night surcharges, waiting time, or cancellation fees if a booked trip was cancelled outside Shebah’s grace period. In some cases, a previous pending amount may be reversed and replaced by the final settled charge, making it appear as if there are multiple entries for a short time.

If you’re unsure about a Shebah charge, first open the Shebah app (or the email account used when booking) and check your trip history and receipts for the date and amount in question. Compare the date, location, and fare listed there with your bank statement to confirm it matches a completed ride, a pre‑booked trip, or a cancellation fee. To dispute a charge, report a problem with the specific trip from within the app or use the support/contact options at shebah.com.au, including their help form or listed contact details. Common issues—such as duplicate charges, unexpected cancellation fees, or unrecognized bookings made by a family member—can usually be resolved by providing the trip ID, date, and exact charge amount to Shebah’s support team.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Shebah.

  1. SHEBAH AUTHORIZATION +61386409954 AUS

Frequently Asked Questions

Why was I charged by Shebah when I didn’t take a ride today?

Shebah may place a temporary authorization hold on your card when you add or update a payment method, or when you schedule a trip in advance. This can appear as a charge even though it’s only a pending verification and not the final fare. Check your Shebah trip history for recent or upcoming bookings, and look at your bank statement over the next few days—authorization holds typically drop off or are replaced by the actual completed trip charge.

Why is my Shebah charge higher than the fare I expected?

The final amount charged by Shebah can include the base fare, per‑kilometre and per‑minute charges, plus any applicable booking fees, tolls, airport charges, or surcharges (such as peak‑time or late‑night fees). If your driver had to wait for pickup or take a longer route due to traffic or detours, this can also increase the final price. Open the trip receipt in the Shebah app to see a line‑by‑line breakdown of your fare. If something doesn’t look right, use the ‘Report a problem’ option for that trip to query the charge.

Why do I see two Shebah charges or a charge and then a reversal?

This usually happens because Shebah first places a temporary authorization hold and then processes the final trip payment once the ride is completed. Your bank statement may show the hold and the completed charge as two separate entries for a short time. The original hold should automatically drop off or be reversed by your bank, leaving only the final fare. If both amounts remain after a few business days, contact Shebah support with screenshots of your statement so they can investigate.

Does Shebah have subscriptions or recurring charges?

Shebah typically charges on a per‑trip basis and does not operate like a monthly streaming or gym subscription. However, if you regularly book school runs or recurring rides, you may see similar‑sized charges on a repeating schedule that reflect each individual ride. Review your trip history in the Shebah app to confirm each recurring amount corresponds to a specific booking. If you believe a recurring charge is being made in error, contact Shebah support to review your account activity.

How can I cancel or change a Shebah booking to avoid extra charges?

You can cancel or edit a ride directly in the Shebah app under your upcoming bookings. Shebah has a cancellation policy that may apply a fee if you cancel too close to the pickup time or after your driver has already been dispatched to your location. The app will show you if a cancellation fee applies based on the timing of your request. To avoid unexpected charges, cancel as early as possible if your plans change and confirm the cancellation has been processed in the app.

How do I get a refund or dispute an incorrect Shebah charge?

To request a refund or dispute a Shebah charge, open the trip in question in your app and select the help or ‘Report a problem’ option, then choose the most relevant issue (for example, incorrect fare, duplicate charge, or charged after cancellation). Provide a clear explanation along with any supporting details such as screenshots, the date and time, and the last four digits of the card used. Shebah’s support team will review your case and, where appropriate, adjust the fare or process a partial or full refund back to your original payment method. Refund processing times depend on your bank, but typically take a few business days after Shebah approves the adjustment.

How can I contact Shebah about a charge on my statement?

The fastest way to contact Shebah about a billing issue is through the Shebah app by selecting the specific trip and using the in‑app help or support options. If you don’t have access to the app (for example, if someone else booked the ride on your behalf), visit shebah.com.au and use their contact or support page to submit a request. Include your full name, mobile number linked to the booking, approximate date and time of the trip, the charge amount, and a brief description of the issue so they can locate the ride in their system quickly.

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