Sheridan

Home & Garden95% confidence

Sheridan is an Australian premium homewares and textiles brand best known for high-quality bed linen, towels, and home accessories.

Melbourne, Australia
sheridan.com.au
Owned by Hanesbrands Inc. (via Hanes Australasia)

About Sheridan

Sheridan is a long‑established Australian homewares and textile brand founded in 1967, known for premium bed linen, towels, and lifestyle products. The company designs and sells sheets, quilt covers, pillows, blankets, bath towels, robes, cushions, throws, and baby and loungewear, with a focus on quality materials and detailed craftsmanship. Sheridan operates standalone retail and outlet stores, concessions in major department stores, and a comprehensive online store serving customers in Australia and internationally.

A charge labeled “SHERIDAN” or “SHERIDAN S” on a card statement typically comes from a purchase made at a Sheridan retail or outlet store, or from an online order placed through sheridan.com.au. Depending on the store, this could include full‑price items, outlet/clearance purchases, or bundled promotions on bedding and towels. Customers may also see charges for online orders that include shipping, click-and-collect purchases, or split transactions where gift cards and cards are used together. Occasionally, a small temporary authorization may appear when a card is used to confirm payment details for an online order; this should drop off automatically once the payment is finalized or canceled.

If you’re unsure about a Sheridan charge, first check recent email receipts from Sheridan, your Sheridan account order history (if you shop online), and paper receipts from any recent visits to a Sheridan or Sheridan Outlet store. Compare the transaction date and amount to your purchases, keeping in mind that online orders may only be charged when goods are dispatched. For further help, you can contact Sheridan customer service via the contact details on sheridan.com.au or visit the store where you made the purchase with your receipt and card. They can look up transactions, process returns or exchanges under their returns policy, and clarify any duplicate or unexpected charges.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Sheridan.

  1. SHERIDAN S

Frequently Asked Questions

Why do I see a charge from SHERIDAN or SHERIDAN S on my card statement?

This charge is usually from a purchase at a Sheridan retail or outlet store, or an online order placed through sheridan.com.au. The “S” suffix often reflects a specific store or internal location code used by their payment system.

Can Sheridan place temporary authorization holds on my card?

Yes. When you place an online order, Sheridan (through its payment processor) may place a small temporary authorization on your card to verify funds. This pending amount should automatically drop off within a few business days, leaving only the final purchase amount, or disappearing entirely if the order is not completed.

How can I confirm what I bought for a Sheridan charge I don’t recognize?

Check your email inbox (and spam folder) for Sheridan order confirmations or e‑receipts around the transaction date, review your Sheridan online account order history if you have one, and look for any paper receipts from recent visits to Sheridan or Sheridan Outlet stores. Match the billed amount, date, and location to those records.

How do I return or exchange an item purchased from Sheridan?

Visit the “Returns” or “Terms and Conditions” section on sheridan.com.au to review the current returns policy, then either return the item in‑store with your receipt or lodge a return for online purchases following the website instructions. Many items can be refunded to the original payment method or to a Sheridan gift card, subject to condition and time limits.

How can I contact Sheridan about a billing or duplicate charge issue?

Go to sheridan.com.au and use the ‘Contact Us’ or customer service section for phone and email details, or visit a Sheridan store with your card statement and any receipts. Provide the exact transaction date, amount, and last four digits of your card so they can quickly locate and investigate the charge.

Does Sheridan offer online orders with separate shipping charges that might appear as different amounts?

Yes. When you order online, your total may include product costs, discounts, and shipping fees. These are usually combined into a single charge, but the invoice will show each component. If the amount on your statement doesn’t match an item’s ticket price, check your online invoice for shipping costs, promotional discounts, or gift‑wrapping services.

Could a Sheridan Outlet store appear differently on my statement than a regular Sheridan store?

Yes. Some outlet locations and concessions use slightly different descriptor formats such as “SHERIDAN O” or “SHERIDAN S,” but they are still operated under the Sheridan brand. The amount and transaction date should still align with your outlet or clearance purchase.

What should I do if I don’t recognize the Sheridan charge at all?

First confirm that no one in your household used your card for a Sheridan purchase in‑store or online. If you still can’t match the transaction, contact Sheridan customer service with the transaction details and also notify your card issuer. Your bank can investigate potential card misuse and may issue a replacement card if fraud is suspected.

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