Sherpa is an Australian on‑demand last‑mile delivery platform that connects businesses and individuals with a network of crowdsourced couriers for same‑day and express deliveries.
Sherpa is an Australian on‑demand last‑mile delivery platform that connects retailers, restaurants, e‑commerce stores, and individual senders with a network of independent crowdsourced couriers. Operating across major Australian cities from its base in Sydney, Sherpa specialises in same‑day, 1–2 hour, and scheduled deliveries for items such as parcels, flowers, alcohol, groceries, and other retail goods. Businesses typically integrate Sherpa directly into their checkout or point‑of‑sale systems, while individuals can book ad‑hoc deliveries through the Sherpa website or mobile app (sherpa.net.au).
A Sherpa charge may appear on your bank or card statement when you book a delivery directly, pay for delivery through a business that uses Sherpa, or when a stored payment method is billed for a previously scheduled or recurring delivery service. You might see charges for one‑off deliveries, multi‑drop runs, or dynamically priced deliveries based on distance, urgency (e.g., 1‑hour vs same‑day), and vehicle type. In some cases you may notice small temporary “pending” amounts or pre‑authorisation holds when you add a card or when Sherpa verifies that your payment method has sufficient funds before dispatching a courier; these holds usually drop off automatically. If you use Sherpa regularly for business, you may also see periodic consolidated charges or billing aligned with your account’s invoicing cycle.
If you’re unsure about a Sherpa charge, first check recent orders in the Sherpa app or by logging into your account at sherpa.net.au, as well as delivery confirmations or receipts emailed to you by Sherpa or the store you purchased from. Compare the date and amount of the charge with any deliveries you booked, including gifts or deliveries arranged on behalf of someone else. For questions or disputes, contact Sherpa via the Help Centre or support/contact page on their website, providing the last 4 digits of the card, the exact charge amount, date, and any order references. Common issues—such as being charged after a cancelled job, duplicate charges, or confusion between an authorisation hold and a final fee—can usually be resolved by confirming the job status and having Sherpa’s support team review the transaction.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Sherpa.
Why did I get a charge from Sherpa on my bank or card statement?
You’ll typically see a Sherpa charge when you or a business on your behalf has booked an on‑demand or same‑day delivery through the Sherpa platform. This can include deliveries you arranged directly via sherpa.net.au or the Sherpa app, or deliveries booked through a store (for example, a florist, bottle shop, or retailer) that uses Sherpa as its courier. The charge usually reflects the delivery fee plus any applicable surcharges (such as urgent/1‑hour delivery, long‑distance, or tolls). Check your recent orders, email confirmations, or store receipts around the date of the charge to match it to a specific delivery.
What are typical Sherpa delivery prices and why do they vary?
Sherpa’s pricing is dynamic and depends on factors like distance, delivery speed (1‑hour, 2‑hour, 4‑hour, or same‑day), vehicle type, time of day, and the city you’re in. Many standard metro deliveries are priced in a moderate range (often comparable to or slightly higher than traditional couriers, due to speed and on‑demand service), with premiums for urgent or long‑distance jobs. You may also see additional fees for extra stops, heavy or bulky items, or deliveries outside standard business hours. The exact estimated price is shown at booking time in the app or on the website before your card is charged.
Why do I see a small or duplicate Sherpa charge, or a pending amount that later disappears?
Sherpa may place a temporary pre‑authorisation hold on your card to verify funds before dispatching a courier. This can appear as a small test amount or as the estimated delivery cost in “pending” status and is not a final charge; it should automatically drop off or be adjusted once the job is completed or cancelled. Sometimes you might briefly see both the authorisation and the final charge at the same time, but the hold will usually disappear from your statement within a few business days, depending on your bank. If a pending amount remains for longer than your bank’s typical hold period, contact your bank and Sherpa support with the transaction details.
How do I cancel a Sherpa delivery and will I still be charged?
To cancel a Sherpa job, go to your active delivery in the Sherpa app or on sherpa.net.au and select the cancel option, or follow the cancellation link in your booking confirmation email if provided. Whether you are charged depends on the timing: cancellations before a courier has been assigned or started travelling are more likely to incur little or no fee, while cancellations after a courier is en route or has arrived may attract a partial or full charge to cover their time and travel. The applicable cancellation terms are usually shown at checkout or in your booking confirmation. If you believe you were incorrectly charged after cancelling, contact Sherpa support with your job ID to request a review.
How can I get a receipt, invoice, or proof of delivery for a Sherpa charge?
Receipts or invoices are generally emailed to the address used at booking, and business accounts can often access a history of invoices and jobs from their Sherpa dashboard. Log into your account at sherpa.net.au, navigate to your orders or jobs section, and download the invoice or delivery confirmation for the relevant date and amount. If you booked through a retailer (for example, a florist or bottle shop), the invoice for the goods may come from the retailer, while the delivery line may note Sherpa as the courier. For missing documentation, contact Sherpa via their Help Centre with your job details so they can resend or provide a copy.
How do I contact Sherpa about an incorrect charge or billing issue?
Go to sherpa.net.au and visit the Help Centre or Support/Contact page, where you can submit a support request or access live chat or email options if available in your region. When you contact them, include the name on the card, the last 4 digits of the card, the exact charge amount, the date of the transaction, and any order or job reference numbers from emails or the app. This information helps Sherpa quickly locate the transaction, explain what it was for, and investigate issues like suspected duplicate charges, incorrect fees, or disputes. If the charge ultimately appears fraudulent, you should also notify your bank or card provider.
Can I set up, change, or stop recurring or scheduled deliveries with Sherpa?
Some business users and frequent senders use Sherpa for regularly scheduled deliveries (for example, daily store runs or recurring client deliveries), which can result in repeating charge patterns on their statements. To change or stop recurring bookings, log into your Sherpa account and update or cancel any scheduled jobs from your orders or schedule section, or work with your Sherpa account manager if you have one. For recurring deliveries arranged through a merchant integrated with Sherpa (such as a subscription box or regular retail delivery), you may need to adjust or cancel the subscription directly with that merchant. Always check your upcoming jobs and billing settings to confirm when future charges will occur.
How do refunds or adjustments work if my Sherpa delivery was late, cancelled, or had an issue?
If your delivery was significantly delayed, cancelled by Sherpa, or completed with a service issue (like non‑delivery or damage reported at the time), you can request a review through the Sherpa Help Centre or your account dashboard. After investigating, Sherpa may issue a full or partial refund, or a credit to your account, depending on the circumstances and their service terms. Refunds for card payments are typically returned to the original payment method and can take several business days to appear, depending on your bank. Keep any photos, messages, or proof of the issue ready, as this can speed up the resolution.