ShiftCare

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ShiftCare is a software company that provides client and workforce management, rostering, and billing solutions for disability, aged care, and support service providers.

Sydney, Australia
shiftcare.com

About ShiftCare

ShiftCare is a cloud-based software platform used by disability, aged care, home care, and community support providers to manage their clients and workforce. The system typically includes client records, care plans, rostering and scheduling, time & attendance, progress notes, and billing/NDIS claims in one place. Headquartered in Sydney, Australia, ShiftCare is used by organisations of various sizes, from small support providers to larger multi-site agencies, to streamline operations and meet compliance requirements.

A ShiftCare charge usually appears on a bank or card statement when a care provider pays for a ShiftCare subscription or adds extra users/services to their existing plan. Most customers are billed on a recurring (monthly) subscription basis, based on team size and features, and charges may show as “SHIFTCARE”, “SHIFTCARE SYDNEY”, or similar descriptors. You might see charges for standard subscription tiers, per-user/worker fees, plan upgrades, annual billing, or add-ons such as additional locations or integrations. In some cases, you may also see temporary authorisation holds when updating card details or starting a free trial that converts to a paid plan if not cancelled in time.

If you’re unsure about a ShiftCare charge, first log into your ShiftCare account and check the Billing or Subscription area for recent invoices, payment history, and plan details. Compare the charge date and amount with your most recent invoice email from billing@shiftcare.com (or similar) and verify whether a colleague or business partner may have upgraded the plan or added new users. For questions or disputes, you can contact ShiftCare support through the Help/Support section inside the app, submit a request via shiftcare.com, or email their support/billing team with your organisation name, account email, and the last four digits of the card charged. They can confirm what the charge relates to, adjust your plan, help cancel or pause services, or advise on refunds where eligible.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to ShiftCare.

  1. SHIFTCARE +61283114101 AU
  2. SHIFTCARE +61283114101 AUS

Frequently Asked Questions

Why am I seeing a recurring monthly charge from ShiftCare on my business card?

ShiftCare operates on a subscription model, so most customers are billed monthly for their chosen plan and number of active workers/users. The recurring charge you see will usually correspond to your current subscription tier plus any additional workers, locations, or add-ons you’ve enabled. Log in to your ShiftCare account and go to Settings > Billing (or Subscription) to see your current plan, billing cycle, and the exact amount being charged each month.

What are ShiftCare’s typical subscription fees and why might the amount change?

As of 2024, ShiftCare offers tiered plans (for example, packages for small providers through to multi-site organisations) generally priced per active worker per month, with higher tiers including more advanced features and reporting. Your monthly total can change if you add or remove workers, upgrade/downgrade plans, or switch between monthly and annual billing. Taxes (such as GST in Australia) and currency conversion fees from your bank may also affect the final amount on your statement. For the most accurate current pricing, check the Pricing page on shiftcare.com or the Billing section in your account.

How do I cancel or pause my ShiftCare subscription to stop future charges?

To cancel or change your ShiftCare subscription, sign in as an account owner/admin and go to Settings > Billing/Subscription within the app. From there you can downgrade, pause (if available on your plan), or request cancellation at the end of your current billing period. Most subscriptions remain active until the end of the paid term and are not refunded pro rata, so you should make changes before your next renewal date. If you’re unable to access the account, contact ShiftCare support with your organisation details to request cancellation assistance.

Why did I get charged by ShiftCare after a free trial or demo period?

When you sign up for a ShiftCare free trial and add your payment details, the account is typically configured to roll into a paid subscription at the end of the trial unless you cancel beforehand. The first paid invoice will be charged automatically on the day the trial ends, covering your initial billing period. If you intended to cancel before being billed, contact ShiftCare support promptly—while they don’t guarantee refunds, they may review early post-trial charges on a case-by-case basis.

What should I do if I don’t recognise a ShiftCare charge on my statement?

First, check whether your organisation, another director, or your finance/admin team uses ShiftCare for rostering or NDIS/home care management, as the subscription is often managed by a specific department. Search your email for invoices or welcome emails from ShiftCare using your company or generic admin email address. If you still don’t recognise the charge, take a screenshot of the transaction and contact ShiftCare support via shiftcare.com or from within the app, providing the date, amount, and last four digits of the card so they can locate the account. If they confirm no valid account is associated with your card, you should then raise the issue with your bank for further investigation.

Does ShiftCare place small or temporary charges on my card?

Yes, when you add or update a payment card, ShiftCare (via its payment processor) may place a small temporary authorisation to verify the card is valid. These authorisation holds can appear as a low-dollar or even $0 transaction and should automatically reverse within a few business days. They do not represent actual fees from ShiftCare and will not be included on your invoices. If a small pending amount does not fall off after several days, contact your bank and, if needed, ShiftCare support with details.

How can I get a copy of my ShiftCare invoices or receipts to verify a charge?

ShiftCare typically emails invoices to the billing email address on file whenever a payment is processed and also stores them in the Billing or Invoices section of your admin account. Log into ShiftCare as an administrator and navigate to the billing area to download PDFs of past invoices, which will show the billing period, number of workers, tax, and total amount. If you no longer have access to the admin account, contact ShiftCare support with your organisation name, ABN (if applicable), and billing email so they can help you retrieve invoices or update access.

How do I request a refund or dispute a ShiftCare charge?

If you believe you were charged in error—for example, after a requested cancellation was not processed or a duplicate payment appeared—contact ShiftCare’s billing or support team directly before disputing the charge with your bank. Provide your account ID or organisation name, the invoice number (if available), the charge amount, and a clear explanation of the issue. ShiftCare generally does not offer refunds for unused time within an active billing period, but may correct genuine billing mistakes, duplicate charges, or recent renewals in certain circumstances according to their terms of service.

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