Shippit is an Australian cloud-based shipping and fulfilment platform that integrates with e-commerce stores to manage multi-carrier delivery, tracking, and returns.
Shippit is an Australian cloud-based shipping and fulfilment platform designed for online retailers and brands, headquartered in Sydney, Australia. It connects e‑commerce stores and marketplaces (such as Shopify, WooCommerce, BigCommerce and others) with a network of domestic and international carriers, helping merchants book deliveries, print labels, track parcels, and manage returns from a single dashboard. Shippit focuses on smarter carrier allocation, automated notifications, and delivery analytics so retailers can cut manual work, reduce freight costs, and offer better delivery experiences to customers.
A Shippit charge typically appears on a bank or card statement when a business uses Shippit to manage shipping for its online orders. This can be from a monthly platform subscription, pay‑as‑you‑go shipment fees, or a hybrid plan that combines a base subscription with per‑shipment charges. Some retailers are billed directly by Shippit (for example, a merchant’s Shippit plan at a fixed monthly cost), while others pass through shipping costs to their customers, so you might see a Shippit charge after placing an order on an online store that uses Shippit at checkout. You may also see pending authorisation amounts when a new card is added to an account or when estimated shipping fees are confirmed before final billing.
If you don’t recognise a Shippit charge, start by checking recent online orders and email receipts from stores where you’ve shopped—often the merchant’s shipping confirmation email will mention Shippit and include tracking links. Business users should log in to their Shippit dashboard at shippit.com to review invoices, shipment histories, and active plans. For further clarification, you can submit a request via the Shippit Help Centre on shippit.com or contact their support team (typically via in‑app support, web form, or email) with the last four digits of the charged card, billing date, and amount so they can identify the transaction. If the charge is still not recognisable or appears incorrect, contact both Shippit support and your bank or card issuer to dispute or block further charges.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Shippit.
Why am I seeing a Shippit charge on my card if I bought from another online store?
Shippit provides the shipping and fulfilment technology behind many online stores, so your order may have been booked and tracked through Shippit even though you purchased from a different retailer. In some setups, the store bills you directly using Shippit’s payment gateway, so “Shippit” or “Shippit Pty Ltd” appears as the descriptor on your statement instead of the store name. Check your recent online purchases and shipment confirmation emails for references to Shippit or a Shippit tracking link.
What are common Shippit charge amounts and how is pricing structured?
For retailers using Shippit directly, charges may include a fixed monthly subscription (often tiered based on shipment volume) plus per‑shipment delivery fees that vary by carrier, service level, and destination. Consumers may see one‑off charges that match the shipping fee they agreed to at checkout on a merchant’s site (for example, standard or express delivery rates). Because pricing is carrier- and volume‑based, exact amounts differ between businesses; retailers can view detailed pricing and invoices in the Billing or Account section of their Shippit dashboard.
Could this be a Shippit subscription or recurring billing charge for my business account?
Yes. If you are a retailer or business user, Shippit may bill you on a recurring basis (usually monthly) for your chosen subscription plan and any shipment usage. These charges are often labelled with descriptors like “Shippit Pty Ltd” and may recur on the same date each month. Log into your Shippit account, go to Billing or Plans & Pricing, and review your active plan, billing cycle, and transaction history to confirm the source of the recurring charge.
How do I cancel or pause my Shippit account so I stop getting billed?
If you’re a business customer, sign in at shippit.com and navigate to your account or billing settings, where you can manage or request cancellation of your subscription plan. Some accounts require submitting a support request or contacting your account manager to process cancellation or downgrade. Make sure you cancel before your next billing date, as subscription fees are typically charged at the start of the cycle and may not be refunded once the period begins. After cancellation, you should no longer be billed for new cycles, though outstanding shipment charges may still be settled.
How can I request a refund or dispute a Shippit charge I don’t recognise?
First, confirm whether the charge relates to a recent online order by searching your email for shipping confirmations that mention Shippit. If you still don’t recognise it or believe you were billed incorrectly, contact the retailer you purchased from, as they usually control order refunds and shipping fee adjustments. Business users can raise a billing query directly with Shippit support via the Help Centre or in‑app support, providing the invoice number, charge amount, and date. If the issue isn’t resolved, contact your bank or card issuer to formally dispute the transaction.
Why do I see a small or temporary Shippit charge (like $1) on my statement?
Shippit or its payment partners may place a small temporary authorisation on your card when you first add a payment method, update card details, or when certain merchants calculate shipping charges. This is not an actual fee and should disappear or drop off your statement within a few business days once your bank releases the hold. If the authorisation remains pending for an extended period, contact your bank and, if needed, Shippit support with a screenshot of the transaction.
How can I contact Shippit about a billing or account issue?
Go to shippit.com and access the Help Centre, where you can submit a ticket or log in to use in‑app support options. Business customers can typically contact Shippit via web form or email (details are provided in the Help Centre and in your onboarding or invoice emails). When you reach out, include your business name, registered Shippit email address, invoice number (if available), and the exact charge amount and date so the billing team can quickly locate your account.
Where can I find invoices or receipts for my Shippit charges?
If you’re a retailer using Shippit, log in to your account and navigate to the Billing, Invoices, or Transactions section to download PDF invoices and review previous charges. These documents will break down subscription fees, shipping charges, any surcharges, and taxes. If you made a one‑off purchase as a consumer through an online store, your main receipt will usually come from that store, while Shippit-related tracking or delivery notifications will arrive separately via email.