ShipStation

Software97% confidence

ShipStation is a web-based shipping and order fulfillment platform that helps e-commerce merchants manage and automate shipping across multiple sales channels and carriers.

Austin, Texas
shipstation.com
Owned by Auctane

About ShipStation

ShipStation is a web-based shipping and order fulfillment platform used by e‑commerce merchants to manage and automate their shipping. From a single dashboard, businesses can connect multiple sales channels (such as Shopify, Amazon, eBay, WooCommerce, and others) and ship through major carriers like USPS, UPS, FedEx, DHL, and regional services. Headquartered in Austin, Texas, ShipStation offers tools for batch label printing, branded packing slips, automated shipping rules, inventory and order management, and detailed shipping analytics.

A ShipStation charge may appear on your bank or card statement if you (or your business) purchased a ShipStation subscription, upgraded to a higher plan, paid usage-based fees (such as additional shipments beyond your plan limit in some regions), or added services through a connected carrier account. Charges are typically recurring monthly subscription fees billed in advance, but you might also see pro‑rated charges when changing plans, trial conversions after a free trial period ends, or tax charges where applicable. In some cases, a small temporary authorization or verification charge may appear when you first add or update a payment method, which should drop off after your bank processes it.

If you’re unsure why you were billed by ShipStation, first log into your account at shipstation.com and check Settings > Subscription or Billing to review your current plan, billing history, and invoices. Verify whether another team member or store owner set up the account using your card, and check email receipts sent from ShipStation for plan, renewal, or upgrade confirmations. For help, visit support.shipstation.com to search their help center or submit a support ticket, and be ready to provide the last four digits of the charged card, the exact amount and date of the charge, and any invoice numbers so ShipStation support can quickly locate and explain or resolve the billing issue.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to ShipStation.

  1. SHIPSTATION 647-493-7555 TX

Frequently Asked Questions

Why do I see a recurring monthly charge from ShipStation on my card?

ShipStation operates on a subscription model and bills most plans monthly in advance. If you see a recurring charge, it’s likely for your active ShipStation subscription that covers a set number of shipments, features, and user seats. Check Settings > Subscription in your ShipStation account to view your current plan type, billing date, and monthly rate, as well as download invoices tied to each charge.

What are ShipStation’s typical subscription prices and plans?

ShipStation offers several subscription tiers that differ by shipment volume, features, and the number of users. In many regions, smaller plans are designed for low to mid-volume shippers (for example, starter plans for a relatively low monthly fee with limited shipments), while higher tiers support thousands of shipments per month, multiple users, and advanced automation. Because pricing and plan names change over time and can vary by country, you should always confirm current rates and limits at shipstation.com/pricing or in your account’s Subscription page before comparing to a charge on your statement.

Why was I charged by ShipStation after my free trial?

When you sign up for ShipStation, you may receive a free trial period during which you can test the platform. If you do not cancel before the trial ends and have a payment method on file, your account automatically converts to a paid subscription at the selected plan level, and you’ll be billed for the first month. You can verify your trial start and end dates, as well as your first paid invoice, under Settings > Billing/Subscription in your ShipStation dashboard.

How do I cancel or pause my ShipStation subscription to stop future charges?

To cancel, sign in to your ShipStation account on a web browser and go to Settings > Account > Subscription (or Billing/Subscription, depending on your interface). From there, follow the prompts to downgrade or cancel your plan; ShipStation will confirm your cancellation and show the date your access will end. You retain access until the end of your current billing period, and you should download any reports or data you need before that date, as access may be limited or removed afterward. If you cannot log in (for example, the account owner left your company), contact ShipStation support via support.shipstation.com with proof of account ownership to request assistance.

Why does my statement show multiple ShipStation charges in the same month?

Multiple ShipStation charges in a single month usually indicate a plan change, add-on, or billing adjustment. This can happen if you upgraded or downgraded mid-cycle (resulting in a prorated charge or credit), added new users or services, or if a previous payment failed and was rebilled once your card was updated. Review your billing history and invoices in the Billing/Subscription section of your account to see a line-by-line breakdown of each charge.

Does ShipStation place temporary authorization holds or small test charges?

ShipStation or its payment processor may place a small temporary authorization on your card when you first add or update a payment method. This is a standard practice to verify that the card is valid and may appear as a low-dollar or $0 charge, often labeled as pending. These authorizations are not actual fees and should disappear from your statement automatically within a few business days, depending on your bank’s policies.

How can I request a refund or dispute an unexpected ShipStation charge?

If you believe a ShipStation charge is incorrect, first review your plan, invoices, and recent account changes in the Subscription/Billing area to confirm what was billed. If you still think there’s an error or if you were charged after canceling, submit a support request at support.shipstation.com with your account email, invoice number, the date and amount of the charge, and a brief explanation of the issue. ShipStation reviews refund requests on a case-by-case basis and may offer credits or refunds according to their current billing and refund policies; keep in mind that many subscription fees are non-refundable once the billing period has started.

How do I contact ShipStation about a charge if I don’t know which account used my card?

If you see “ShipStation” on your statement but don’t recognize the account, gather details such as the exact charge amount, date, card type, and the billing descriptor as it appears on your statement. Then go to support.shipstation.com and submit a ticket using their web form, explaining that you’re trying to identify an unknown charge. While they cannot share sensitive account data, ShipStation support can typically use the billing details to locate the associated account and advise you on next steps, including canceling the subscription or updating the payment method if the charge was unauthorized within your organization.

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