Shiyo

Shiyo is a semi-gastronomic Japanese fusion restaurant located in the Grand Hôtel-Dieu complex in central Lyon, France. It offers an all‑you‑can‑eat, table‑service concept, combining creative sushi, maki, and modern Japanese hot dishes with a refined, contemporary setting. Rather than a buffet, guests order à volonté from a digital or paper menu, and dishes are freshly prepared and brought to the table, blending the accessibility of all‑you‑can‑eat with the style and presentation of a sit‑down restaurant. More information, including opening hours and reservations, is available on shiyo.fr.

A charge from “Shiyo,” “SHIYO LYON,” or a similar label will usually correspond to an in‑restaurant meal where you paid by card at the end of your visit. Because Shiyo works on an all‑you‑can‑eat formula, most bills are a fixed per‑person menu price, often with additional charges for drinks, desserts, or extras ordered outside the formula. You might also see a charge if you placed a takeaway order, paid a deposit or guarantee for a large group booking, or if your bank shows a temporary pre‑authorization (for example, when a card is opened at the start of the meal or when you book online and secure the reservation with a card).

If you’re unsure about a Shiyo charge, first check your recent restaurant outings in Lyon and look for receipts, email confirmations, or SMS booking confirmations around the date of the transaction. Compare the amount with the expected per‑person menu price multiplied by the number of guests, plus drinks and any extras. To resolve questions, contact Shiyo directly using the phone number or contact form listed on shiyo.fr, and provide the transaction date, exact amount, and the name used for the reservation so staff can look up your bill. If the charge appears incorrect after speaking with the restaurant, you can then contact your bank to dispute or request more details about the transaction.